--- description: ¿Qué es y para qué sirve ResBook? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es ResBook? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software para hoteles](/directory/20031/hospitality-property-management/software) > [ResBook](/software/148551/resbook) # ResBook Canonical: https://www.capterra.mx/software/148551/resbook Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.mx/software/148551/resbook?page=2) > ResBook es un sistema de gestión de propiedades basado en la nube para satisfacer todas las necesidades de reserva. > > Veredicto: 37 usuarios lo han valorado con **4.0/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa ResBook? Hoteles boutique, moteles, albergues, pensiones. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.0/5** | 37 Opiniones | | Facilidad de uso | 4.1/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.1/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.9/5 | Basado en las opiniones generales | | Funciones | 3.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 70% | (7/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Tomahawk - **Constitución**: 2009 ## Contexto comercial - **Precio inicial**: NZD 29.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50 - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Australia, Fiyi, Islas Cook, Islas Salomón, Nueva Zelanda, Samoa, Tonga, Vanuatu ## Funciones - Asistencia al cliente - CRM - Gestión de reservas - Integración de GDS y OTA - Notas de reserva - Procesamiento de pagos - Reserva en línea - Reservas de grupo ## Opciones de asistencia - Chat ## Categoría - [Software para hoteles](https://www.capterra.mx/directory/20031/hospitality-property-management/software) ## Categorías relacionadas - [Software para hoteles](https://www.capterra.mx/directory/20031/hospitality-property-management/software) - [Sistemas de reservas](https://www.capterra.mx/directory/20032/reservations/software) ## Alternativas 1. [Guesty](https://www.capterra.mx/software/159377/guesty) — 4.4/5 (465 reviews) 2. [Hostaway](https://www.capterra.mx/software/152433/hostaway) — 4.8/5 (1524 reviews) 3. [eZee Absolute](https://www.capterra.mx/software/135751/ezee-absolute) — 4.6/5 (405 reviews) 4. [Lodgify](https://www.capterra.mx/software/131924/lodgify) — 4.5/5 (1282 reviews) 5. [Erbon Hospitality](https://www.capterra.mx/software/1012271/erbon) — 4.8/5 (72 reviews) ## Opiniones ### "Simple to use" — 4.0/5 > **Shane** | *9 de agosto de 2019* | Hostelería | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: It is quick and easy to use, along with great support. > > **Puntos en contra**: No reservations, it worked well, it gets the job done. ----- ### "Resbook-so easy to use." — 5.0/5 > **Fern** | *21 de enero de 2019* | Hostelería | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Resbook has very easy functionality. I am not confident with computers, but this caters even to the least tech savvy people. If I do get stuck, the support team are always there to hep me through things, and give me helpful links for further support. I enjoyed the introductory 1 on 1 tutorial when I first started uing resbook. I feel very confident using this system because help is always just a phone call/email away. I never have to wait for support. I also love the templates used in Resbook. It saves me so much time. I love that the support is "locally" supplied, so I can easily explain when I need assistance. > > **Puntos en contra**: I haven't used any other online reservation system so I have nothing to compare this to. However, Resbook is so easy I have recommended it to several others in hospitality industry workers. > > We never get a double booking with Resbook. The communication is brilliant and response time is great too. ----- ### "Resbook. Satisfied, but not impressed" — 1.0/5 > **Andrea** | *30 de agosto de 2024* | Hostelería | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: It has a tidy, modern and user-friendly look for management, as well as for customers when booking It can be linked to Google Calendar which is a very useful feature for us. It is New Zealand owned > > **Puntos en contra**: The customer service has been poor, mainly when setting it up and trying to make it work, however lately they have improved a lot. We found many issues when setting the system up as our business is not just like a hotel with many rooms. I wish there was more understanding around this as we had to invest a lot of time and money in wages trying to make this system work for us, as we were already paying for it before we started using it. I wish there was some recognition about the tough times we had while trying to set up Resbook and making it work for us. Customer service was far from good in this aspect. The system has been making a few mistakes like not updating rates when the number of guests is changed, getting double payments from customers which then we have had to reimburse, on other occasions receiving notifications as if the customers have been charged more than once (lucky they weren't those times, but the system had double charged before), however it seems these issues have been resolved, which is great. Also, it is not user friendly when trying to close a room as it can't be done from the calendar. The mobile format is very basic and it doesn't work properly, something we weren't advice and a very important feature for our business. I would probably not have gotten Resbook if I was aware of this. > > I have been advised that more developments are coming, it will be great when Resbook is working up to its full potential. The customer service has improved a lot since we started, so that is a very good sign. ----- ### "No Direct Payment" — 5.0/5 > **Christine** | *25 de febrero de 2019* | Hostelería | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: It is easy to use. Keeps me organised. Like that I can integrate with airbnb. > > **Puntos en contra**: The price per month for Resbook has just increased however the functions we use remain the same. I feel I am getting less and being charged more. In Tonga we do not have Direct payment system with our banks. We also have limited paypal options. Though this is not the fault of Resbook, the features I pay for using Resbook cant be used by blue banana. Our Blue Banana business is a special case. When you live in Tonga, I'm afraid, you become a special case. > > Good. We have been with you for years and like how it works. we are happy with the overall experience. Just wish we could just more of the payment functions. ----- ### "MUST HAVE FOR ANY ACCOMMODATION PROVIDER\!" — 5.0/5 > **Kimberly** | *21 de marzo de 2019* | Hostelería | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Very simple to view availability, enter bookings, filter by date/number of guests/location etc. You can prepare quotes across multiple properties, run several different types of reports from arrivals/departures to financial reports. Resbook offers channel management, connects with our Xero accounting software and credit card payment gateway. We could not run our business without this. > > **Puntos en contra**: All good. :-). No complaints. This is a very well thought out cloud based reservations management system. > > We run a very busy holiday accommodation business looking after 100 plus properties. We run more efficiently and professionally using Resbook. The team at Resbook are amazing and always available for support. I can not imagine managing our business without Resbook. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.mx/software/148551/resbook?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/148551/resbook) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados