--- description: ¿Qué es y para qué sirve MasterControl Quality Excellence? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es MasterControl Quality Excellence? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software para laboratorios de análisis clínicos](/directory/20043/medical-lab/software) > [MasterControl Quality Excellence](/software/148577/mastercontrol) # MasterControl Quality Excellence Canonical: https://www.capterra.mx/software/148577/mastercontrol Página: 1 de 22\ Siguiente: [Página siguiente](https://www.capterra.mx/software/148577/mastercontrol?page=2) > Este software ofrece una funcionalidad de registro de la producción totalmente digital y en cumplimiento normativo, lo que reduce los tiempos de creación, revisión y aprobación de los documentos. > > Veredicto: 526 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa MasterControl Quality Excellence? Los principales mercados de destino involucran a gerentes de calidad dentro de empresas de ciencias de la vida que tienen que lidiar con productos muy regulados. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 526 Opiniones | | Facilidad de uso | 4.1/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.2/5 | Basado en las opiniones generales | | Funciones | 4.2/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: MasterControl - **Ubicación**: Salt Lake City, EE. UU. - **Constitución**: 1994 ## Contexto comercial - **Precio inicial**: USD 25,000.00 - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: francés, inglés, japonés - **Países disponibles**: Alemania, Australia, Austria, Bélgica, Canadá, China, Dinamarca, España, Estados Unidos, Filipinas, Finlandia, Francia, Irlanda, Isla de Man, Islandia, Italia, Japón, Jersey, Malasia, Noruega y 12 más ## Funciones - Acciones preventivas y correctivas (CAPA) - Alerts/Escalation - Almacenamiento de documentos - Análisis de causa raíz - Archivo y conservación - Búsqueda de texto completo - Búsqueda/filtro - Captura de documentos - Codificación y control de documentos - Comentarios/notas - Comparación de versiones - Control de calidad - Control de procesos de aprobación - Control de versiones - Controles o permisos de acceso - Creación de informes/análisis - Evaluación de riesgo - Evaluación de riesgos - Gestión de auditorías - Gestión de comentarios - Gestión de controles internos - Gestión de equipos - Gestión de flujos de trabajo - Gestión de incidentes - Gestión de inventarios - Gestión de la conformidad - Gestión de la formación - Gestión de pedidos - Gestión de proyectos - Gestión de quejas - Gestión de respuestas - Gestión de riesgos - Gestión de tareas - Gestión del cambio - Gestión del mantenimiento - Herramientas de colaboración - Modelos personalizables - Nomenclaturas - Panel de comunicaciones - Planificación de auditorías - Priorización - Registro de auditoría - Restauración de versión previa - Risk Analysis - Seguimiento de disconformidades - Seguimiento de la conformidad - Seguimiento de problemas - Supervisión - Uso compartido de archivos - Visualización de datos … y 13 características más ## Integraciones (en total: 3) - Microsoft Excel - Microsoft PowerPoint - Microsoft Word ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software para laboratorios de análisis clínicos](https://www.capterra.mx/directory/20043/medical-lab/software) ## Categorías relacionadas - [Software para laboratorios de análisis clínicos](https://www.capterra.mx/directory/20043/medical-lab/software) - [Software de auditoría](https://www.capterra.mx/directory/30664/audit/software) - [Software ERM](https://www.capterra.mx/directory/32559/erm/software) - [Programas para control de calidad](https://www.capterra.mx/directory/30099/quality-management/software) - [Software de cumplimiento](https://www.capterra.mx/directory/30110/compliance/software) ## Alternativas 1. [KAWAK](https://www.capterra.mx/software/211071/kawak) — 4.6/5 (319 reviews) 2. [Qualio](https://www.capterra.mx/software/134050/quality-management-software) — 4.6/5 (128 reviews) 3. [Isolocity](https://www.capterra.mx/software/148633/isolocity) — 4.7/5 (51 reviews) 4. [QT9 QMS](https://www.capterra.mx/software/97557/qt9-quality-management) — 4.8/5 (117 reviews) 5. [Ideagen Quality Management](https://www.capterra.mx/software/155354/Ideagen-Quality-Management) — 4.5/5 (178 reviews) ## Opiniones ### "Connected and Compliant eQMS" — 4.0/5 > **Sara** | *18 de octubre de 2023* | Productos farmacéuticos | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I love that all of MasterControl's modules are connected. Document management, training management, and Quality Event Management all talk to one another and help to streamline our processes. It's also very easy for basic users to learn. > > **Puntos en contra**: My biggest complaint has been the lack of flexibility in Quality Event workflows. This is being solved by the new Advanced QEM product, which I'm super excited about. > > I have been a MasterControl admin for over 8 years. From the start, it was apparent that MasterControl is super customer focused and wants their customer to succeed in implementation and beyond. Their support is much better than what I've experienced with other software vendors and they value feedback and suggestions from the customers. ----- ### "A Qx Review" — 5.0/5 > **Matthew** | *9 de octubre de 2025* | Biotecnología | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I like mastercontrol quality excellence for how easy it is to collaborate on documents and notify users of pending tasks. > > **Puntos en contra**: I dislike mastercontrol quality excellence for the difficulty in implementing the module and difficulty in training end users on the functionality after implementation. ----- ### "MasterControl Quality Excellence for Life Sciences" — 3.0/5 > **Usuario verificado** | *25 de julio de 2025* | Dispositivos médicos | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: - Strong audit trail and compliance features help meet regulatory requirements such as 21 CFR Part 11 and EU Annex 11. - Provides a unified platform for document management, training, and electronic forms across quality processes. - Includes validation documentation and protocols that can ease system adoption and regulatory readiness. - The Process module is highly powerful for organizations with the expertise to build and maintain custom business processes with web technology (HTML, JS, CSS); otherwise, support or pre-built templates are typically required to get the most out of it. - The Customer Café provides a space for knowledge-sharing and collaboration across the user community. - With the right configuration and internal ownership, MasterControl can serve as the backbone of a quality management system. - Recent product development efforts are the most significant in years and show promise. Many of the current challenges may be growing pains as the platform evolves. > > **Puntos en contra**: - Support is slow to respond and often unwilling to address known issues. - Updates are unpredictable and often introduce new issues. - The shift to named user licensing has disrupted business-critical workflows and imposed significant increased cost to maintain the same functionality. - The move to cloud hosting reduces flexibility, eliminates some custom integration options, and forces design decisions around licensing rather than usability. - Implementation requires deep expertise. The system’s complexity and inconsistent documentation make it easy to create structures that become difficult to scale or maintain. Without careful planning, it can devolve into a digital repository that’s hard to navigate or utilize effectively. - User experience is poor. Updates sometimes reduce usability. Feedback from end users across departments is mostly negative. - Standard reports are unreliable and often blamed on a third-party. - Advanced reporting capabilities require purchasing an additional module, even though MasterControl has acknowledged limitations in the default reporting tools. - Documentation and training resources are often outdated or inaccurate, which can make onboarding and self-support more difficult. - Collaboration within the platform is limited and cumbersome. Many users resort to external tools for effective collaboration. - The system has a steep learning curve. Navigation is not intuitive, and even routine tasks often require multiple steps or significant system knowledge. > > We've been a MasterControl customer for over 20 years. While the system can work well when initially implemented, it lacks the flexibility to evolve with a growing or changing business. Over time, this leads to accumulating technical debt and diminishing returns. The recent shift to cloud hosting has introduced additional friction, making previously simple tasks more complex or requiring engagement with their services team for additional fees. Historically, with on-prem deployment and concurrent licensing, the system provided good value for money as it offered more flexibility in using the system and designing custom integrations. With the cloud and licensing model changes, we've seen a dramatic increase in licensing fees, while simultaneously losing the ability to implement custom solutions and assign user rights freely. The changes force us to redesign and restructure the system and our processes around their pricing constraints rather than process efficiency. The transition to named user licenses has been deeply disruptive. The model is fundamentally misaligned with how users engage with the system, especially within the Process module, and directly breaks some of our core quality workflows. Restoring functionality under the new model would require a significant financial investment, amounting to nearly a 300% increase in our costs just to maintain parity with the on-prem setup. For long-term customers, this feels less like a product evolution and more like a forced upsell. Although MasterControl has made major investments in developing a next-generation platform, it feels like this has come at the expense of maintaining and improving the current system. Longtime customers are left with aging infrastructure, limited documentation, and training materials that often fall short of demonstrating how to use the system effectively and in a configurable way. As someone familiar with the architecture and database structure, it’s clear that some foundational aspects of the platform stray from modern best practices. While this may explain the decision to rebuild rather than refine, it does little to help existing customers who still rely on the legacy system for critical operations. Better support, accurate documentation, and a genuine commitment to helping customers succeed with the platform as it exists today would go a long way. ----- ### "Qx Review Bruker" — 5.0/5 > **Mary** | *15 de mayo de 2025* | Dispositivos médicos | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Document vaulting allows multiple sites to use the tool but not see eachothers trainnees, infocards, etc > > **Puntos en contra**: Finding or extracting reports. Insights doesnt have all the available j reports but j reports is clunky > > Very nice, we use Qx, Mx, and aqem. User acceptance has been high. There were some training issues in the beginning but now most users are quite good at using the tool and finding the information they need. ----- ### "Mastercontrol QX" — 5.0/5 > **Michele** | *8 de octubre de 2025* | Salud, bienestar y deporte | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I liked how MasterControl Quality Excellence makes quality management simple and efficient, with great visibility and automation. > > **Puntos en contra**: While MasterControl offers strong capabilities, the learning curve can be steep and may require extra user training > > Overall, our experience with MasterControl Quality Excellence has been excellent—it’s helped us strengthen compliance, improve collaboration, and simplify complex workflows. ----- Página: 1 de 22\ Siguiente: [Página siguiente](https://www.capterra.mx/software/148577/mastercontrol?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/148577/mastercontrol) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados