eHopper

eHopper Point of Sale system, webstore support and product management software

Comentarios: I highly recommend eHopper as a solution to your business ecommerce needs. I know there are many out there, but the people alone make it worth it to me.

Puntos a favor:

The staff and owner are incredibly helpful, friendly and patient. They will give you as much help as you need and/or want. The software is fairly easy to understand, even for someone as old and stuck in his ways as I am. If it can be done, they will help you to do it.

Contras:

The main issue we had was my lack of understanding about how POS systems work. My background is in governmental accounting and analytics, so I sometimes asked questions that were somewhat irrelevant, not exactly what I needed, integration issues with other products, that kind of thing. But once I got up to speed, things went well. Most of my issues related to my lack of where I needed to go to make it best for us to operate.

eHopper: Your Search for a POS is Over

Comentarios: I have setup eHopper in several of my locations now, once its up, its up. The feedback has been positive all around i rarely call in to support unless I or the workers mess something up.

Puntos a favor:

Consistent up time, ease of use, and overall great support to help with understanding the wide variety of features offered.

Contras:

One or two features require a bit of understanding to get it setup right.

Overall Great Service & Great Pricing

Comentarios: Great overall experience so far and no complaints as of right now!

Puntos a favor:

Support is amazing and the interface is very easy to use. Anna & Valerie have helped us tremendously.

Contras:

They could update more training videos. Some are outdated but support always has the answer anyways.

Used be a good one; however, now it is horrible

Comentarios: Will be GLAD TO LEAVE this POS asap due to a terrible customer support.

Puntos a favor:

Back in 2018 the support was awesome, they went an extra mile in order to sustify their customers.

Contras:

Now is 2020 the customer support is the worst in the world. For example, [SENSITIVE CONTENT HIDDEN] (if you hear her name, pls hang up and don't waiste your time!!) she waisted 20+ mins of my precious time, she accused me that I'm not paying for the software, as well as she cannot find mb e in the system and stated that I'm a free member who is NOT going to get help. On my question how about the monthly charges for 2 registers that I'm paying for 2 years, she retorted it is for the devices (however, the devices were paid in full 2 years ago!) I cannot believe they hired her. If you got a dummiest technician on the phone, like I did on May 12th, whose answers are "... I can't find an article... I don't know the answer...!" That's the sing to LEAVE this company. On my request to transfer my phone call to a manager, I got yelled by [SENSITIVE CONTENT HIDDEN] and he screamed at me like a crazy person. That the real face of the technical support right now in 2020.

Solution focused

Comentarios: Professional, customer oriented and experience left with the knowledge that any contact with e-hooper will be positive and solution focused.

Puntos a favor:

Immediate help in dealing with my issue and resolved in a fast efficient and professional manner.

Contras:

In my current interaction there's nothing that I can say I was unhappy with and would need to rate.

Great customer service for a great program

Comentarios: Not only is the customer service excellent, but the program is easy to use. It's very intuitive.

Puntos a favor:

Great customer service! No long wait times on hold and quick resolution to my problems.

Contras:

At this point I haven't experienced any negative aspects of eHopper

Our Implementation

Comentarios: Extreme lack of support and or communication, constant login and licensing issues, overall as a POS it would be fine but you get what you pay for as they say. We ended up blowing it up, losing data, and ultimately going to VEND.

Puntos a favor:

Ease of use, price point. During the free trail it seemed that this product would work as we are still small and new but you must consider future growth as well.

Contras:

Lack of reporting, lack of customization IE receipts, entries required that don't make sense, IE departments that don't display anyways, constant time outs on back end and needing to constantly log in, lack of integration with Moneris - an ongoing problem since the latest apple update.

Best System

Puntos a favor:

I love everything that ehopper does and has to offer.

Contras:

I don't have anything to say about the least because I love it!!

e-Motion Review

Comentarios: Good, fairly happy but it's not perfect.

Puntos a favor:

Availability on poynt platform, inventory management, reporting

Contras:

Inability to offer a refund without card present. Inability to do partial refunds. Sometimes transactions are missing, they show up in poynt but not in ehopper. Definitely still some bugs. No phone app. Lack of built in and included in plan customer data collection

Ehopper is Amazing

Comentarios: ABSOLUTELY AMAZING. 10 OUT OF 10! HIGHLY RECOMMEND!

Puntos a favor:

The customer service provided by [sensitive content hidden] was exceptional. Despite facing multiple challenges and hurdles, she navigated them with grace and ease, consistently answering my numerous calls. [sensitive content hidden] not only efficiently handled the complexities but also secured an incredible bundle deal for me, setting up my startup for less than $200.00. Her efforts made the entire experience seamless, and I highly recommend their service.

Contras:

The so-called "con" is not really a downside. The only advice I can give is to be prepared for receiving top-notch equipment. You're getting a high-quality product along with an excellent program that includes unlimited training. Adjusting to everything new may take a bit of time since they offer a lot, so my suggestion is to start by uploading the necessary apps, learn those first, and gradually incorporate the fantastic additional features as you become more comfortable.

Ehopper Review

Comentarios: Great, I always recommend this to businesses.

Puntos a favor:

Accessibility, User Friendliness, and Stability

Contras:

It sticks at times with the all in one POS

Great POS for small business

Puntos a favor:

I was able to try it for free 1years with all the function I desired before to pay something for it, second store opened.

Contras:

the way of the refund work for a small business sometime it isn't convenient for our customer but we always figure it out for them at the end.

Very Pleased

Comentarios: I chose ehopper because they look quite easy to get started with and to incorporate with our retail store and to get up and going very quickly. I also chose and a continue to be very pleased with ehopper; their support is unparalleled to any other support I have every exprienced.

Puntos a favor:

The absolutely best in Customer Support. They respond immediately when requesting assistance.

Contras:

Limited reporting. Limited personalized customizing of our online store website.

Ehopper Customer review

Puntos a favor:

EHopper is very easy to use and have had a good experience

Contras:

I haven’t had any big issues. I had an issue in the beginning but got resolved

Revolutionised our POS

Puntos a favor:

Ease of use Quick set up Customising is easy

Contras:

We only use it for a few not for profit events each year and an annual fee reduces our contribution to the school

eHopper customer experience

Comentarios: For the most part, the service fills our need at this time.

Puntos a favor:

We have a convenience store and the inventory management can be very helpful. Also the customer service is very good.

Contras:

There are a few small programming options that would be helpful. For example, after the last update they took away the ability to turn off the receipt printing so that we didn't have the "uncheck" that option after every single transaction. We are in a small community and don't have much traffic but with 100 transactions per day that's 100 times we have to click a button. It's not a huge deal but there are just little things like that they overlook I think.

Great Service, Limited Functionality

Comentarios: Overall, it was a positive experience and I would continue to follow their software and hopefully see new and advanced features in the future.

Puntos a favor:

The software was affordable, the team was very responsive to troubleshoot any issues we had.

Contras:

The software was not advanced enough to support all the reporting needs we had in order to analyze our retail performance. There were also a lot of integration and syncing issues with QBO.

Bad support

Comentarios: Their support team does not help if you have an Epson Printer....

Puntos a favor:

Not sure what to say here as mainly posting for the bad support

Contras:

support is not consistent... we are located in South Africa...we have an issue with our printer. Epson printer.... we have to wait until 6pm for someone to help us eventually... and after 20 minutes the support says he can't fix issues with an Epson printer, not supported by their system.... sorry but that is a Joke...

Recommended

Puntos a favor:

Easy of use, products display, currency options

Contras:

Diagrams of restaurant tables, price of the product

Great Company, Great Software, Awesome Service

Comentarios: Ehopper has awesome support, they listen and are very fast at resolving issues. They will train you as many times as needed to ensure you and your staff can utilize every bit of the software to enhance your user experience and make sure your business runs smoothly. They have competitive pricing and are always adding new features and functions to help businesses grow and thrive.

Puntos a favor:

This software is easy to use and has everything a business needs to stay organized and up to date with their software in todays day and age. They are constantly evolving and stay competitive in the POS industry as a leader in POS technology.

Contras:

They are missing a few features for fullservice restuarants but plan on adding them in the future.

Small business

Comentarios: been great printers work fine - and easy for staff which is very important

Puntos a favor:

Looks Great - easy for the staff - back office is what i have been looking for

Contras:

stock take is not doing what i need Need a fast cash out to help staff when bar is busy need more metric measurements for australia

Great for large-scale events!

Comentarios: My overall experience was good, except for my credit card being charged for another month of full access to the software. I had made it abundantly clear I only needed the license for 1 month and nowhere did it say the license would auto-renewed/charge my credit card. Further to that when speaking to support (I did that a lot), I was told that access to the software would automatically cease after my month was up if I didn't make another payment before then -- this was exactly what I wanted and had no reason not to trust what eHopper told me. That has unfortunately left me a bit disappointed and not too keen on doing business with the company again if I fair resolution to the issue can't be accomplished.

Puntos a favor:

What I like most about this software is the user-friendly interface both for the back office and pos software on tablets. Also a big bonus is syncing in real-time as it allows me to share information with my team on the progress of our event. One of the biggest motivators to a team that received almost 15,000 guests is hearing how much of each product was sold because it's more than just a number. What has to be taken into consideration is the kitchen staff, our food line servers, and the prep work leading up to our event. . . all things that contributed to our numbers/sales.

Contras:

I'd have to say the transaction warnings. I had paid for the full license but some of my cashiers (1 had 4), were locked out of the POS software. During a weeklong event that saw 15,000 patrons that was a nightmare. Thankfully, eHopper support (Monsur and his manager) came to the rescue and set up backup accounts for us and my trouble-shooting helped get us back up and running.

MY eHopper Experience

Puntos a favor:

The eHopper POS Station is a great POS for the hospitality industry. The customer service was great, there is never a flawless reboot and they helped with every hurdle The POS is very cost effective as well

Contras:

They do not add logo's to receipt They do not add logos's to the POS screen in sleep mode

Thanks for the great service

Comentarios: Always prompt and helpful customer service. [SENSITIVE CONTENT HIDDEN] is a great associate there, happy to know we can count on a person we have a report with to help and not a random person every time we call.

Puntos a favor:

Its organized and easy to use, it tracks information well and accessibly

Contras:

It stalls out sometimes and doesn't remember credit cards, sometimes there is a delay in the response when typing. Setting up the back office menu is not very good. I want to have a home screen with the most accessed products, but when you ad them to the menu they all automatically shift and its frustrating. The dual screen would be cooler if it were touch screen so customers can sign for credit cards on the opposing screen instead of having to turn the whole ehopper unit to get a signature.

Ehopper review

Comentarios: Pos is easy to use. Back office works with Excel which I like.

Puntos a favor:

Easy to use pos. Anyone can use checkout.

Contras:

Difficult connecting to Quickbooks. Although I have just recently tried.