¿Quién utiliza este software?

Residential HVAC, plumbing, electrical, and garage door companies looking to grow their revenue, streamline their business, supercharge their team, and delight their customers.


Valoración media

103 reseñas
  • 4.5 / 5
    En general
  • 4.5 / 5
    Facilidad de uso
  • 5 / 5
    Atención al cliente
  • 4.5 / 5
    Características
  • 4 / 5
    Relación calidad-precio

Detalles del producto

  • Versión gratuita
    No
  • Prueba gratis
    No
  • Implementación
    En la nube, SaaS, web
    Móvil: nativo de iOS
    Móvil: nativo de Android
  • Formación
    En persona
    En directo en línea
    Seminarios web
    Documentación
  • Asistencia
    Horas laborables
    En línea

Datos del proveedor

  • ServiceTitan
  • http://servicetitan.com/
  • Fundada en 2012

Información sobre este software

50,000+ contractors trust ServiceTitan, the #1 most widely used software for residential service & replacement companies with 3+ technicians. ServiceTitan customers see a 24% increase in sales in 9 months. ServiceTitan is the only system you need to run your business: scheduling, dispatch, service, sales, marketing, inventory, payroll, agreements, accounting, and more. See how powerful yet easy-to-use it truly is and why your industry peers use it with a free demo now!


Funciones de ServiceTitan

El proveedor de software no ha completado esta información.

  • Costes de trabajo
  • Facturación
  • Gestión de clientes
  • Gestión de contratos
  • Gestión de expediciones
  • Gestión de inventarios
  • Programación
  • Seguimiento de equipos
  • Seguimiento de garantías
  • Acceso móvil
  • Base de datos de clientes
  • Control de inventario
  • Enrutamiento
  • Facturación
  • Gestión de expediciones
  • Gestión de pedidos de trabajo
  • Gestión de trabajos
  • Gestión de técnicos
  • Presupuestos y estimaciones
  • Programación
  • Programación del mantenimiento
  • Seguimiento del historial de servicios
  • Base de datos de costes
  • Comercio e industria
  • Ensamblaje premontado
  • Estimación de costes generales
  • Estudio de materiales
  • Gestión de requisitos
  • Importación y exportación de datos
  • Para contratistas generales
  • Pedidos de cambio
  • Presupuestos y ofertas
  • Acceso móvil
  • Base de datos de clientes
  • Control de inventario
  • Enrutamiento
  • Facturación
  • Gestión de expediciones
  • Gestión de pedidos de trabajo
  • Gestión de trabajos
  • Gestión de técnicos
  • Presupuestos y estimaciones
  • Programación
  • Seguimiento del historial de servicios
  • Acceso móvil
  • Citas recurrentes
  • Control de inventario
  • Enrutamiento
  • Facturación
  • Gestión de clientes
  • Gestión de expediciones
  • Gestión de nóminas
  • Gestión de pedidos de trabajo
  • Gestión de trabajos
  • Presupuestos y estimaciones
  • Programación
  • Seguimiento del historial de servicios
  • Acceso móvil
  • Base de datos de contactos
  • Cobro de pagos en el terreno
  • Enrutamiento
  • Expedición
  • Facturación
  • Firma electrónica
  • Gestión de contratos
  • Gestión de inventarios
  • Gestión de pedidos de trabajo
  • Presupuestos y estimaciones
  • Programación
  • Reloj de tiempo
  • Seguimiento del historial de servicios
  • Alertas y notificaciones
  • Planificación de instalaciones
  • Planificación de personal
  • Programación automatizada
  • Programación de citas
  • Programación de cursos
  • Programación de grupos
  • Programación de recursos
  • Real-time Scheduling
  • Room Booking Management
  • Varias ubicaciones
  • Acceso móvil
  • Base de datos de clientes
  • Comercio e industria
  • Facturación
  • Firma electrónica
  • Gestión de contratos
  • Gestión de pedidos de trabajo
  • Presupuestos y estimaciones
  • Programación
  • Seguimiento del tiempo
  • Base de datos de costes
  • Comercio e industria
  • Estudio de materiales
  • Facturación
  • Gestión financiera
  • Importación y exportación de datos
  • Mantenimiento de equipos
  • Presupuestos y ofertas
  • Programación
  • Tarifas de trabajo

Las reseñas más útiles sobre ServiceTitan

I was told that we we need to revise our business model. WHAT?!

  Traducir con Google
2/5
En general
4 / 5
Facilidad de uso
5 / 5
Características y funcionalidad
1 / 5
Asistencia al cliente
3 / 5
Relación calidad-precio

Comentarios: Stay away if you are a person who values customer service and being treated with respect. After all you pay their wages.

Puntos a favor: Lots of features. Some Useless, some not. I can see how the features would work for other companies but for us we ended up turning off a good amount of them as they added a lot of unnecessary steps. They do have good invoicing and job scheduling.

Puntos en contra: The reason I even decided to write this review (I never write reviews) is because we had subscribed to the Service Titan software and had a pretty good time using it. It seemed to really help us. We got on board with them about a year after they started up. So they were able to work out some bugs in their software and make it at least sustainable. However, they started to do update after update after update. With these updates we got thrown into their "beta testing" without even getting our consent first. We were doing something one way and then they would introduce a new "feature" and it would completely derail our entire process and we would have to start from square one. This happened repeatedly. My second issue with this company is that the designate each company that subscribes to their service what they call a "Success Manager". Which is cool and all but when the success manager knows less about their own software then you do, that's a problem to me. On top of that, the Success Managers we were assigned were rude. The first one was so rude that I requested another because I thought that every time I would talk to this person I would lose my freaking temper and say things that shouldn't be said. So now we get a second Success Manager, which we thought was going to make everything better. Nope. We get this new Success Manager and I mention to her that we have been having an issue with our payroll being reported correctly through Service Titan and we had to do our payroll calculations through an outside software, which wasn't a big deal, it was just an extra step we were trying to avoid. After emailing back and forth and being on phone calls multiple times trying to figure out something that is incredibly simple but they couldn't seem to get their software to do the math, I receive one final phone call. The Success Manager states that she has the answer and all of our payroll problems were solved. Definitely not. She brought us down the completely wrong path and when I told her that isn't what we were trying to do we wanted it done a different way, if possible, her response is, "Well typically companies don't operate their business that way so maybe you should consider restructuring your business model." WHAT?!?! are you kidding me? We have been in business for 60 years and you are going to tell me that because YOU can't figure something out, something that is beyond simple math wise you just have to tell the software to do it for us, that we have to reevaluate our entire business model??? The least she could have done is said something like, "I don't believe our software will do that but let me see what I can do." At least that would have shown some promise. That is just the tip of the iceberg but after the multitude of issues we have had with them trying to figure out minor problems and being told, "too bad so sad", I had to write a review. I don't want anyone else to experience what we experienced. We are paying for their wages and they continuously seem like they are trying to get us to cancel. I may be difficult at times and I am completely aware of that, but for things like that to be said regardless of how difficult anyone may be is absolutely ridiculous.

Service Titan Rocks!

  Traducir con Google
5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
5 / 5
Relación calidad-precio

Comentarios: Service Titan has enabled us to grow in ways we didn't know were possible. With data tracking, a better selling platform, more efficient call booking, and a very easy to use system, we couldn't be happier. Please understand that in the process of selecting Service Titan we painstakingly researched a multitude of different options. Hands down this is the most versatile and productive option. But the best part...the Service Titan staff. I have never had the opportunity to work with a service provider that was absolutely at the top of their game every time I made contact with them. Until now. From their sales staff on down to tech support everyone has been impeccably perfect in the service they have provided. The way they manage our account is fantastic. They departmentalize every aspect of the Service Titan experience to ensure that you will be dealing with the person that has the answers and can make it happen. Do you want to know how to grow your business? Use the Service Titan business model as your example of perfection. With service like theirs you will gain all the customer you could ever dream of. We should all be this good.

Puntos a favor: Data tracking, phone call recording, dispatch efficiency, invoicing, and on and on. This product does so much for us it is hard to point out the "pros". They just keep impressing me every day!

Puntos en contra: This product does not do everything that we would like it to do. But in order to do that we would be spending an exuberant amount of money to have our own software developed. Also note that we are not your typical home service provider. We are a plumbing company that provides everything from minor repairs on up to plumbing a multi-million dollar high-rise project. And the things it doesn't do has just forced us to find better ways of doing things. Service Titan also works hard to develop their product based on customer feedback. We have been with Service Titan for a short time now and already two of my suggestions have been made a reality.