¿Qué es Lucky Orange?

¿Por qué los visitantes no se convierten en clientes? Hasta el 99 % de los visitantes nunca se convertirán en clientes y Lucky Orange sabe por qué. La instalación es rápida y solo lleva unos segundos, sin necesidad de codificación. Además, Lucky Orange es fácil de usar, está listo para usar de manera inmediata y cada plan incluye acceso completo a todas las características, lo que incluye mapas térmicos dinámicos, grabaciones de usuario, chat directo, encuestas y sondeos, embudos de conversión, panel de comandos en tiempo real e informes diarios de correo electrónico.

¿Quién usa Lucky Orange?

Se ha asumido el compromiso de prestar servicio a las pequeñas y medianas empresas todo el camino hasta el nivel empresarial y negocios Fortune 500.

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Opinones de Lucky Orange

Evaluación media

En general
4.7
Facilidad de uso
4.7
Atención al cliente
4.7
Funcionalidades
4.7
Relación calidad-precio
4.7

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Encontrar opiniones por puntuación

5
79%
4
16%
3
4%
2
1%
Raad
Raad
Marketing Director en Jordania
Usuario de Linkedin verificado
Marketing y publicidad, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

BEST app to understand why your customers aren't converting

5.0 hace 3 años

Puntos a favor:

I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)

Contras:

The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section.

Respuesta de Lucky Orange

hace 3 años

These are words we love to hear! Getting that front row seat to customers' online behaviors can provide invaluable insights to improving your website. Thank you for your kind review, Raad! As you continue to use Lucky Orange, I'm here to help if you have any more questions or need assistance in any way. Cheers - Justin from Lucky Orange P.S. You can block your own IP address from being tracked. Here's the help guide (https://help.luckyorange.com/article/30-can-i-block-my-own-ip-address-from-being-tracked-on-my-site). If you email into support@luckyorange.com, we can also take you through the steps.

Joshua
Administrator, Web Technology / IT Support en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Has helped us offer better support and better track down customer issues

5.0 hace 2 meses Nuevo

Puntos a favor:

The live chat and session recordings have enabled us to better serve our customers. The live chat allows us to answer questions in real time for customers and allows them to complete their order without having to sit on hold trying to connect with us via the phone. It also allows us to better track down issues customers experience.

Contras:

The biggest challenges we have had is that sometimes the session recordings do not exactly match what the customer experienced. I am not certain, but I think it may have to do with externally hosted JavaScript files. It would also be helpful if when you are searching for a customer session, more of the data would bring up the session. Sometimes even when I have the city, state, phone number and email address of a customer, I still cannot locate their session recording. This is especially frustrating when I finally find the session and some or all of that information is in the session data, but it still did not come up in the session search results.

Respuesta de Lucky Orange

el mes pasado

Thank you for the review and feedback - I'll pass it along to our engineering team. It's great to hear that you're using Session Recordings to provide even better support to your customers. We're here if you need anything! Cheers - Bradley from Lucky Orange

Stephen
Owner en EE. UU.
Música, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Lucky Orange is a Critical Tool at a Great Price

3.0 hace 2 meses

Comentarios: I've only had to contact customer support one time and they were very quick to respond and resolve my issue. They seem like a talented group of people. Very professional and excellent customer service.

Puntos a favor:

What I like most is that I can watch my potential customers sessions exactly from their perspective while they are on my site. Doing so makes obvious the differences between where I thought a customer would go verses where they are actually going. This helps me determine what changes and improvements I need to make. It identifies errors that I didn't know were happening. It shows me areas where customers have trouble finding things or navigating. I also love the live view feature and can watch customer's sessions from their perspective in real time. I've been able to walk users through things.

Contras:

The videos sometimes don't load well for me or I have to keep clicking the play button. That could be because I'm using FireFox on a VPN with very heavy threat protection. Despite that, the playback is adequate and I have not pursued a resolution to that issue. Still totally worth it. Although the video information is critical and extremely helpful, it actually can seem torturous and highly annoying to watch customer sessions because they click all over the place other than what I want them to click on. I can't watch that for very long and sometimes my customers will be on my site for close to an hour before they buy. I only really watch sessions where the user visited more than 3 pages.

Respuesta de Lucky Orange

hace 2 meses

Thank you for leaving us a review! Using live Session Recordings and Chat to direct your website visitors is a great way to understand where they might have trouble navigating your site. Using a VPN is likely why you are running into problems while viewing Sessions. If you send us an email to Support@luckyorange, we can ensure there isn't something else at play. Happy tracking! Cheers - Bradley from Lucky Orange

Zachary
Director en Singapur
Comercio mayorista, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Great beginner visitor snapshots software

5.0 hace 2 meses Nuevo

Comentarios: I always use lucky orange whenever i launch a new product or a new ad on a new landing page. It tells me the effectiveness for the customer, what customers want, and why some people don't even buy things on my store. It tells me sometimes what a customer is like as well.

Puntos a favor:

It is very easy to check what a customer does, where they glance at, and what pages they go to on my site, and what they interact with.

Contras:

I did not use the analytics or heatmap software. I feel that there is not much use as I need to individually look at each snapshot video for me to get the most out of it.

Respuesta de Lucky Orange

hace 2 meses

Thank you for the 5-star review and all of your positive feedback! It's great to hear that you use Session Recordings to determine the effectiveness of an ad campaign or new product. Please don't hesitate to reach out if there's anything we can help you with! Cheers- Bradley from Lucky Orange

Blair
Digital Marketing Specialist en EE. UU.
Almacenamiento, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

A solid heat mapping solution for small to mid size businesses

5.0 hace 2 meses Nuevo

Comentarios: Does a good job for a good price. Prices have since changed but capacities and services also changed along with it. Can't speak to new limits/pricing and tradeoff there.

Puntos a favor:

Easy to set up and use. Does a good job.

Contras:

Page visit/heatmapping limits can get in the way sometimes. Would be nice if it was easier to exclude certain pages to not waste capacity. I didn't hold this against them in the review, as we are on the lower tier so it is understood that there are going to be limits.

Respuesta de Lucky Orange

hace 2 meses

Thank you for the five-star review and feedback! It's important to us to continue to grow and evolve alongside our customer's businesses, so we're glad you've noticed. Please don't hesitate to reach out if there's anything we can help you with! Cheers - Bradley from Lucky Orange