--- description: ¿Qué es y para qué sirve BrightHR? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es BrightHR? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software de recursos humanos](/directory/5/human-resource/software) > [BrightHR](/software/151525/brighthr) # BrightHR Canonical: https://www.capterra.mx/software/151525/brighthr Página: 1 de 8\ Siguiente: [Página siguiente](https://www.capterra.mx/software/151525/brighthr?page=2) > Software de RR. HH. basado en la nube para gestionar vacaciones, rotaciones y ausencias en cualquier momento y lugar; incluye aplicaciones gratuitas de registro de entrada y gastos. > > Veredicto: 174 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa BrightHR? Pequeñas y medianas empresas. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 174 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: BrightHR - **Ubicación**: Manchester, RU - **Constitución**: 2015 ## Contexto comercial - **Precio inicial**: GBP 4.50 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500 - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Australia, Canadá, Irlanda, Reino Unido ## Funciones - Alertas y notificaciones - Autorizaciones basadas en roles - Base de datos de empleados - Contratación de personal - Control de procesos de aprobación - Creación de informes/análisis - Gestión de asistencia - Gestión de ausencias - Gestión de control de horas - Gestión de empleados - Gestión de nóminas - Portal de autoservicio - Portal de empleados - Seguimiento de ausencias - Seguimiento de la asistencia - Seguimiento de vacaciones/ausencias - Tiempo y asistencia ## Integraciones (en total: 3) - Gmail - Google Calendar - Microsoft Outlook ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de recursos humanos](https://www.capterra.mx/directory/5/human-resource/software) ## Categorías relacionadas - [Software de recursos humanos](https://www.capterra.mx/directory/5/human-resource/software) - [Gestión de ausencias](https://www.capterra.mx/directory/33376/absence-management/software) - [Herramientas de gestión del tiempo](https://www.capterra.mx/directory/30612/time-tracking/software) - [Software de gestión de vacaciones y permisos](https://www.capterra.mx/directory/31400/leave-management-system/software) - [Software para control de horarios de empleados](https://www.capterra.mx/directory/30001/time-clock/software) ## Alternativas 1. [Paylocity](https://www.capterra.mx/software/86714/webpay) — 4.3/5 (1822 reviews) 2. [Connecteam](https://www.capterra.mx/software/153140/connecteam) — 4.6/5 (5058 reviews) 3. [Rippling](https://www.capterra.mx/software/172127/rippling) — 4.9/5 (4614 reviews) 4. [BambooHR](https://www.capterra.mx/software/110968/bamboohr) — 4.6/5 (3108 reviews) 5. [Paycor](https://www.capterra.mx/software/133745/paycor-perform) — 4.3/5 (3033 reviews) ## Opiniones ### "Payroll Querry" — 5.0/5 > **Steve** | *24 de febrero de 2026* | Hostelería | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We had an error in payroll submissions due to a misunderstanding and this was causing issues and stress at our club. \[sensitive content hidden\] in Customer Support and \[sensitive content hidden\] the Payroll Senior Manager provided support and reassurance initially on a call and then 30 mins later via a TEAMS call > > **Puntos en contra**: Initial difficulty in resolving the payroll issue we had. We we had been promised the position would be rectified > > I felt really reassured and felt \[sensitive content hidden\] quickly understood the problem, cared for us and wanted to resolve for us quickly ----- ### "Great Support from BrightHR" — 5.0/5 > **Bairbre** | *10 de febrero de 2026* | Ocio, viajes y turismo | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: \[sensitive content hidden\] was really helpful, patient and didn't mind all my questions\! He even repeated lots of items I was having difficulty with. > > **Puntos en contra**: Nothing so far. It is a lot to take on initially and there is a lot of onboarding but I wouldn't have done any of it myself and now its all done\! > > Excellent. Very professional and leave me feeling more confident about taking on someone\! It's very daunting but Bright HR and have made it seem straightforward. ----- ### "Avoid contract - VERY DISAPPOINTING" — 1.0/5 > **Natalie** | *11 de septiembre de 2025* | Recursos Humanos | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: onboarding and introduction of the software > > **Puntos en contra**: 1. Communication and Customer Service Issues : My experience with this company has been marked by significant communication breakdowns. When seeking specific information and answers to detailed questions, I was repeatedly transferred between agents without receiving the precise materials or responses I required. This pattern of ineffective communication not only wasted considerable time but also demonstrated a lack of proper training or coordination among customer service representatives. 2. Contractual Concerns : The contract terms present serious concerns regarding customer rights and fair business practices. Most notably, the cancellation clause requires payment of 80% of the remaining contract period, even when cancellation is warranted due to service deficiencies. This punitive approach to contract termination appears to prioritize revenue retention over customer satisfaction and service quality accountability. They didn't even notify me prior to the renewal which raised a red flag to me. When service quality issues directly contribute to a customer's decision to cancel, the company should reasonably adjust termination fees rather than maintaining such restrictive financial penalties. This practice effectively holds customers financially hostage to substandard service. 3. Legal Compliance Concerns : The contract terms raise questions about compliance with Ontario commercial law and consumer protection regulations. Under Ontario's Consumer Protection Act and related commercial legislation, businesses must ensure their contracts contain fair and reasonable terms. The 80% cancellation fee structure may potentially violate: -Consumer Protection Act provisions regarding unfair contract terms -Common law principles of unconscionability -Provincial regulations governing commercial contracts and cancellation rights I recommend that potential customers carefully review these contractual obligations and consider seeking legal counsel before signing. Current customers experiencing similar issues may wish to consult with legal professionals regarding their rights under Ontario commercial law. Recommendation Based on these experiences, I cannot recommend this company's services. The combination of poor communication, restrictive contract terms, and questionable compliance with consumer protection standards creates an unsatisfactory customer experience that potential clients should carefully consider. > > VERY DISAPPOINTING ----- ### "Reliable, user-friendly HR support that gives real peace of mind" — 5.0/5 > **Darren** | *16 de enero de 2026* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: BrightHR is very easy to use and takes a lot of the stress out of HR compliance. The templates, policies and step-by-step guidance are clear and practical, even for small organisations without in-house HR expertise. The advice line is a real strength; being able to speak to someone knowledgeable and get clear, confident guidance is extremely reassuring. Document management is straightforward, and the system helps keep everything organised and audit-ready. > > **Puntos en contra**: This is only a small suggestion rather than a criticism, as the system is excellent overall. Currently, staff clock in via the smartphone app or a computer, and it would be great to see a tablet or kiosk-style option added in future for shared use. Everything else works extremely well and meets our needs. > > Overall, BrightHR has been an excellent tool for confidently and compliantly managing HR processes. It provides peace of mind, saves time, and helps ensure best practice is followed. The platform is reliable, well supported, and continually improving. For charities, community organisations, and small to medium employers, it offers very strong value for money and a trusted source of HR support. ----- ### "Outstanding Support from \[sensitive content hidden\] at BrightHR" — 5.0/5 > **Stacey** | *19 de febrero de 2026* | Hostelería | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We’ve been using BrightHR as our staff portal for clocking in, storing employee details and managing documentation, and overall it’s been a really valuable system for our business. BrightHR offers excellent value for money. The platform covers everything we need in one place – from time tracking to secure document storage – which saves us both time and admin costs. After reviewing our account, we realised we were paying for features we didn’t actually use, and this was resolved quickly and fairly. The communication has been fantastic, especially from \[sensitive content hidden\]. We had some issues with our account setup, including the wrong point of contact being listed, and \[sensitive content hidden\] was superb from start to finish. She was proactive, clear, and incredibly efficient in getting everything corrected. Nothing felt like too much trouble, and she kept us fully informed throughout. > > **Puntos en contra**: The only issue I have had was the point of contact not being updated which meant because the POC had left the business, I was not getting emails or calls about payments, however this was swiftly fixed by \[sensitive content hidden\] > > Overall, a great system backed up by excellent customer service. \[sensitive content hidden\] in particular was outstanding – quick, thorough and genuinely helpful. Highly recommend. ----- Página: 1 de 8\ Siguiente: [Página siguiente](https://www.capterra.mx/software/151525/brighthr?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/151525/brighthr) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados