¿Quién utiliza este software?

Any business interested in measuring and improving their customer satisfaction.

Valoración media

16 opiniones
  • En general 4.9/5
  • Facilidad de uso 4.9/5
  • Atención al cliente 4.8/5
  • Funcionalidades 4.7/5
  • Relación calidad-precio 4.8/5

Detalles del producto

  • Precio inicial USD 39.00/mes
  • Versión gratuita No
  • Prueba gratis
  • Implementación En la nube, SaaS, web
  • Formación En persona
    En directo en línea
    Seminarios web
    Documentación
  • Asistencia En horario ininterrumpido (atiende un representante)
    Horas laborables
    En línea

Datos del proveedor

  • Retently
  • https://www.retently.com/
  • Fundada en 2015

Sobre Retently - NPS Software

Retently helps you efficiently measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn and turn detractors into promoters.

Retently will send your customers a single question satisfaction survey. Theyll give your business a score and provide additional feedback. Your Net Promoter Score will be calculated based on the survey responses.

Funciones de Retently - NPS Software

  • CRM
  • Gestión de membresías
  • Gestión de recompensas
  • Gestión de tarjetas de regalo
  • Portal de miembros
  • Programa de fidelización
  • Seguimiento de actividades
  • Seguimiento de recomendaciones
  • Tarjetas de fidelidad

Las opiniones más útiles de Retently - NPS Software

Clean, beautiful design, intuitive interface, great customer support, and a high value product.

Publicado el 18/4/2018
Mark D.
Marketing and Community Coordinator
Alimentación y bebidas, 13-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña 
5/5
En general
5/5
Facilidad de uso
5/5
Características y funcionalidades
5/5
Asistencia técnica
5/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Ease of use, beautiful and intuitive interface, cost effective.

Puntos a favor: I was looking JUST an NPS solution. Many of the bigger survey companies provide NPS as an option, but you end up having to pay for all the other bells and whistles you may not need. If you're a believer in the power and value of the NPS survey, you realize you don't NEED any other type of survey. The fact that Retently solely focuses on the NPS survey, and at a great price point, made them the obvious choice for me.

Contras: None!

Great Product

Publicado el 9/3/2017
John W.
Advisor
Banca, 10,001+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña 
5/5
En general
5/5
Facilidad de uso
5/5
Características y funcionalidades
5/5
Asistencia técnica
5/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Hi!
I'd like to share a quick overview of my experience with Retently.
Recommendations to others Retently app is easy to setup, and within minutes you can get it working.
There are clear steps on what you have to do after signing up t :
Import Customers
Personalize Survey
Finish Set up
What do you like best?
Conversations chat - help me stay connected with the customers
Notifications - send me immediate, daily, weekly reports of new responses and scores
Segmentation Customers
Segmentation of Responses
Dashboard Analytics and Trends
What problems are you solving and what are my benefits?
This app allows me to send Net Promoter Score surveys to my customers , that way I can track their satisfaction and improve my business by delivering more value to the customers.

Puntos a favor: Conversations chat - help me stay connected with the customers
Notifications - send me immediate, daily, weekly reports of new responses and scores
Segmentation Customers
Segmentation of Responses
Dashboard Analytics and Trends

Contras: Nothing, great product and great service!They delivered the value at the right time with the right mindset.

Does what it promises

Publicado el 6/1/2019
George M.
Lead Customer Success Manager
Aprendizaje en línea, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña 
4/5
En general
5/5
Facilidad de uso
4/5
Características y funcionalidades
3/5
Asistencia técnica
4/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: We use Retently as our NPS survey platform for our web platform. This has allowed us to measure the satisfaction score for our clients, reach out to them when they have an issue, and generally improve on our relationship with them.

Puntos a favor: Simple and modern UI
Fairly generous plan for up to 3,000 responses per month
The dashboard functionality allows for filtering out results in multiple ways (dates, campaign, tags, etc)

Contras: Retently does one thing, NPS surveys, and it does it well. However, it could be more versatile in how its campaigns are setup. It currently allows for open ended questions and a thank you page, but I would love it if there were other options for surveys, as well as more customizations options. As far as I know there is no easy way to integrate with an Android/iOS mobile app.

I evaluated 4 platforms and Retently was the only one that checked all my boxes

Publicado el 13/11/2019
Jordan P.
Co Founder
Contabilidad, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña 
5/5
En general
5/5
Facilidad de uso
5/5
Características y funcionalidades
5/5
Asistencia técnica
5/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Puntos a favor: Easy to use, great customer support, great UI, and did exactly what I needed it to do

Contras: Reporting Export could be a little more refined than a csv dump

Simple and easy product. Good API. Great Support

Publicado el 11/6/2018
Sharoon T.
CEO
Tecnología y servicios de la información, 13-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña 
5/5
En general
5/5
Facilidad de uso
5/5
Características y funcionalidades
5/5
Asistencia técnica
5/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Getting to learn how our customers think about the product has been a great way to improve.

Puntos a favor: It does exactly what it's supposed to do without clutter. Good user experience and as the CEO I get to see exactly what I want to see and nothing more.

Contras: Would love to embed the survey as part of apps. Other than that, we have not faced any major issues with the product.

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