--- description: ¿Qué es y para qué sirve FixMe.IT? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es FixMe.IT? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Programas de asistencia remota](/directory/30928/remote-support/software) > [FixMe.IT](/software/151861/fixme-it) # FixMe.IT Canonical: https://www.capterra.mx/software/151861/fixme-it Página: 1 de 17\ Siguiente: [Página siguiente](https://www.capterra.mx/software/151861/fixme-it?page=2) > Aplicación de accesso remoto diseñada para conectarse a dispositivos de clientes y ofrecer soporte atendido y desatendido > > Veredicto: 389 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa FixMe.IT? Profesionales de TI de empresas de todos los tamaños y de industrias diversas. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 389 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Techinline - **Ubicación**: Toronto Ontario, Canadá - **Constitución**: 2007 ## Contexto comercial - **Precio inicial**: USD 39.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Windows (local), Linux (local) - **Idiomas admitidos**: inglés - **Países disponibles**: Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Baréin, Belice, Benín, Bermudas, Bielorrusia, Bolivia y 130 más ## Funciones - Acceso a varios monitores - Acceso desatendido - Chat en tiempo real - Chat en vivo - Chat y mensajería - Control/Acceso remoto - Controles o permisos de acceso - Creación de informes y estadísticas - Creación de informes/análisis - Grabación de la pantalla - Grabación de la sesión - Herramientas de colaboración - Resolución de problemas - Software de asistencia remota - Transferencia de archivos - Uso compartido de archivos - Uso compartido de la pantalla ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Programas de asistencia remota](https://www.capterra.mx/directory/30928/remote-support/software) ## Categorías relacionadas - [Programas de asistencia remota](https://www.capterra.mx/directory/30928/remote-support/software) - [Herramientas para trabajar en remoto](https://www.capterra.mx/directory/31855/remote-work/software) - [Software de ITSM](https://www.capterra.mx/directory/30676/itsm/software) - [Software para servicio al cliente](https://www.capterra.mx/directory/22/customer-service/software) - [Software de escritorio remoto](https://www.capterra.mx/directory/31955/remote-desktop/software) ## Alternativas 1. [Zoho Assist](https://www.capterra.mx/software/181775/zoho-assist) — 4.7/5 (1387 reviews) 2. [TeamViewer ONE](https://www.capterra.mx/software/122252/teamviewer) — 4.6/5 (11623 reviews) 3. [AnyDesk](https://www.capterra.mx/software/149595/anydesk) — 4.6/5 (1784 reviews) 4. [Slack](https://www.capterra.mx/software/135003/slack) — 4.7/5 (24071 reviews) 5. [Supremo Remote Desktop](https://www.capterra.mx/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Opiniones ### "Remote assistance FixMe.IT" — 4.0/5 > **Emilio** | *4 de mayo de 2023* | Ingeniería industrial o mecánica | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: this one is a very reliable, secure, and flexible remote support tool that offers a wide range of features and functionality, making it a valuable addition to any business looking to improve its remote support capabilities.Easy to use, flexible and scalable, reliable and secure, wide range of features and an affordable pricin > > **Puntos en contra**: Always there are also some potential drawbacks to consider, including:Internet connectivity, you must have a very good connection, compatibility issues it may not be compatible with all operating systems, devices, and software, which can limit its usability for some businesses.Limited integrations, it has limited integrations with other software and tools > > Overall, it is a powerful and reliable remote support tool that provides users with a range of features and a simple, user-friendly interface. But no furthr than that ----- ### "Impeccable Service" — 5.0/5 > **Patrick** | *22 de octubre de 2025* | Redes informáticas | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Compassionate support in a stressful working world, all my questiond replied to and my needs taken care of timeously. you checked all the boxes beyond the call\! > > **Puntos en contra**: Hard to define isssues that do not exist, the reasion why I do business with FixMe.it is that after fourty years as an IT support and services delivery professional, I found a vendor who is on top of its game and maintains such a high level of customer service dicipline there are few who can match or even come close to this standard. > > During a mass IT outage of internet (AWS) services I was able to reach support and resolve the issue. ----- ### "It's hard to knock the product as it is but it's just ok" — 3.0/5 > **Thomas** | *2 de noviembre de 2017* | Redes informáticas | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: On demand sessions work great East to install and setup remote clients Easy to organize accounts by company > > **Puntos en contra**: No Ability to go cross platform ie mac No mobile ability The remote control agent doesn't work, well, sometimes gets eaten by anti virus clients/or disappears for what ever reason and you can't cut copy paste really\!\!\! Their response is that's odd, just drag files...sorry to say that's a tedious endeavor with the spotty mouse movements. > > I am generally able to connect to my customers computers to assist with issues and install software ----- ### "Seamless and "bullet-proof" remote control solution" — 5.0/5 > **Ray** | *5 de agosto de 2024* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: FixMe.IT is intuitive and very simple to use for both the the consultant and the client. Connecting to a remote machine is as simple as having the remote user log into a website and advise the consultant of a numeric code. Another great feature is the "unattended access" feature which allows the consultant (with one time permission from the remote user) to access the remote device without requiring the presence of the remote user. In my years of experience with FixMe.IT I have never run into an occasion where it failed to load or run with any Windows machine user. > > **Puntos en contra**: From time to time I need to support Mac machines and FixMe.IT only supports Windows devices. > > In my years as an accountant in Public Practice and now using it to support family and friends in retirement FixMe.IT has never failed to deliver seamless and secure remote control access of a Windows computer. I had used many "remote access" products before FixMe.IT and none of them lived up to the ease and reliability of FixMe.IT . ----- ### "Fortunately, we came across FixMe" — 5.0/5 > **Felix** | *15 de agosto de 2024* | Películas y largometrajes | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: - It is easy to use - It is fast - It is reliable - It seems to be safe > > **Puntos en contra**: - The functionality - The price plan - That it leaves nothing to be desired > > Do you know these tools that can be immediately integrated into everyday life and never cause any trouble? Unobtrusive but really good. The software can do exactly what it's supposed to do. ----- Página: 1 de 17\ Siguiente: [Página siguiente](https://www.capterra.mx/software/151861/fixme-it?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/151861/fixme-it) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Datos estructurados