17 años ayudando a las empresas mexicanas
a elegir el mejor software

¿Qué es Epos Now?

Esta destacada solución de tecnología para comercios minoristas y hostelería brinda lo necesario para que las empresas prosperen y atiendan a sus clientes. Los sistemas de POS y los terminales de procesamiento de pagos de Epos Now están diseñados para ser flexibles. Elige entre la gama de dispositivos para implementar la solución de procesamiento de pagos que más te convenga.

Con Epos Now Payments, los clientes pueden pagar con las principales tarjetas de débito y crédito, billeteras electrónicas como Apple Pay y hasta con servicios como Alipay.

¿Quién usa Epos Now?

Los premiados sistemas TPV para comercio y hostelería han probado su valía para empresas de todos los tamaños y tienen altas calificaciones en sus evaluaciones online.

¿Dónde se puede implementar Epos Now?

Basado en la nube
Entorno local

Sobre el proveedor

  • Epos Now
  • Ubicado en Orlando, EE. UU.
  • Fundada en 2011

Asistencia de Epos Now

  • Asistencia telefónica
  • Asistencia 24/7
  • Chat

Países disponibles

Australia, Canadá, Emiratos Árabes Unidos, España, Estados Unidos y otros 8

Idiomas

español, inglés

precios de Epos Now

Precio inicial:

EUR 29.00/una vez
  • Sin prueba gratuita
  • Sin versión gratuita

Epos Now no está disponible en versión gratuita y no ofrece prueba gratis. La versión de pago de Epos Now está disponible a partir de EUR 29.00/una vez.

Sobre el proveedor

  • Epos Now
  • Ubicado en Orlando, EE. UU.
  • Fundada en 2011

Asistencia de Epos Now

  • Asistencia telefónica
  • Asistencia 24/7
  • Chat

Países disponibles

Australia, Canadá, Emiratos Árabes Unidos, España, Estados Unidos y otros 8

Idiomas

español, inglés

Imágenes y videos de Epos Now

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Funciones de Epos Now

  • Acceso móvil
  • Automatización de pedidos
  • Base de datos de clientes
  • Compras y recepción
  • Conformidad con la PCI
  • Control de inventario
  • Control/Acceso remoto
  • Controles o permisos de acceso
  • Controles por separado
  • Creación de informes y estadísticas
  • Creación de informes/análisis
  • Creación de marca personalizable
  • Cuentas de clientes
  • Datos en tiempo real
  • Facturación
  • Firma electrónica
  • Gestión de clientes
  • Gestión de cocinas y de menús
  • Gestión de comercio electrónico
  • Gestión de consejos
  • Gestión de descuentos
  • Gestión de empleados
  • Gestión de ingresos
  • Gestión de inventario de minoristas
  • Gestión de inventarios
  • Gestión de pedidos
  • Gestión de pestañas de bar
  • Gestión de precios
  • Gestión de recibos
  • Gestión de reservas
  • Gestión de tablas
  • Gestión de tarjetas de regalo
  • Gestión de tesorería
  • Gestión de órdenes de compra
  • Gestión del precio y de márgenes
  • Historial de transacciones
  • Impresión in situ
  • Informes de ventas
  • Integraciones de terceros
  • Integración contable
  • Integración de pasarela de pago
  • Lectura de código de barras/tickets
  • Pagos electrónicos
  • Pagos en línea
  • Pagos en persona
  • Pagos móviles
  • Pantalla táctil
  • Para panaderías
  • Pedidos en línea
  • Procesamiento de pagos
  • Procesamiento de tarjetas de crédito
  • Procesamiento de tarjetas de débito/crédito
  • Programa de fidelización
  • Punto de venta (POS)
  • Punto de venta para restaurantes
  • Registro de pedido
  • Seguimiento de inventario
  • Seguimiento de pedidos
  • Sincronización de datos
  • Supervisión de transacciones
  • Tratamiento de pedidos
  • Varias opciones de pago
  • Varias tiendas
  • Varias ubicaciones

Alternativas a Epos Now

Shopify es una plataforma de comercio que permite a cualquier persona vender fácilmente en línea, en un lugar de venta minorista y en cualquier otro lugar.
Clover, un punto de venta y un sistema de pagos todo en uno, integra las funciones de una caja registradora, terminal de pago con tarjeta y sistema POS.
Square POS es una solución completa de punto de venta que ofrece un conjunto de herramientas, desde el seguimiento de las ventas y el inventario hasta analíticas exhaustivas.
Square ofrece pagos seguros aunque no uses un lector. Terminal virtual para transacciones por teléfono, facturas y más.
Recibe pagos con facilidad, procesa pedidos con rapidez y gestiona tu dinero de manera eficiente. SumUp crea soluciones que hacen que tu negocio prospere.
Odoo es un conjunto de aplicaciones personalizables de código abierto ideadas para satisfacer todas las necesidades de su empresa. Descubre más sobre Odoo
Plataforma de eSourcing fácil de usar, a demanda con funcionalidades para subastas inversas, RFQ y RFX, entre otras.
Crea, gestiona y expande tu presencia online para tu negocio, blog, tienda online y mucho más con la intuitiva plataforma de creación de páginas web de Wix.
Cloverleaf hace un mapa cruzado de la personalidad, habilidades y cultura de tu equipo y revela ideas que pueden ayudarte a tomar mejores decisiones sobre.

Opinones de Epos Now

Evaluación media

En general
3.5
Facilidad de uso
3.5
Atención al cliente
3.3
Funcionalidades
3.4
Relación calidad-precio
3.3

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Encontrar opiniones por puntuación

5
50%
4
9%
3
8%
2
4%
1
29%
Jordin
Dependiente en España
Comercio minorista, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

UN HORROR DE EMPRESA

1.0 hace 11 meses

Comentarios: HORROR. HORROR. HORROR. EMPATÍA 0 CON UNA PEQUEÑA TIENDA QUE HA TENIDO QUE CERRAR POR PÉRDIDAS

Puntos a favor:

La falsedad de los comerciantes que lo promocionan

Contras:

Si tienes pérdidas y cierras, recibes un castigo mensual de 102 €

Respuesta de Epos Now

hace 8 meses

Hello Jordin C, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. I am keen to help you resolve any outstanding issues. please feel free to reach out to me and my team directly at customerresolutions@eposnow.com. Thanks again for your share, EposNow

Lesly Estefani
Lesly Estefani
gerente en México
Usuario de Linkedin verificado
Alimentación y bebidas, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: GetApp

EL PEOR PUNTO DE VENTA

1.0 el año pasado

Comentarios: No lo recomiendo en lo absoluto. No dan respuesta.

Puntos a favor:

He tenido la peor experiencia de compra y de uso con su equipo.

Contras:

TODAS, no le dieron seguimiento alguno a mi compra. Fueron super irresponsables para darme solución.

Sebastian
Propietario en México
Alimentación y bebidas, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Un gran error contratar epos now

1.0 el año pasado

Comentarios: Pésima. Me arrepiento de haber contratado esto. Nunca contestan servicio a cliente, mienten con tal de vender.

Puntos a favor:

Es fácil de usar ny al inicio es facil de implementar.

Contras:

Servicio a cliente. SI tienes un problema, jamás lo podrás resolver, solamente te cobran en automático y nadie se hace responsable por los errores.

Aaqib
Aaqib
Training and development and call quality supervisor en Sri Lanka
Usuario de Linkedin verificado
Banca, 1,001-5,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

I highly recommend this business.

5.0 hace 6 meses

Puntos a favor:

The till system works seamlessly for my business. This is what I have been looking for. I really like the ability to check my reports using the cloud option. So I can check reports even when I’m at home.

Contras:

I can’t really look at anything negative at the moment for the service they provide

Respuesta de Epos Now

hace 5 meses

Dear Aaqib, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

Keela
Owner en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Good experience with support

5.0 hace 3 meses

Comentarios: I am very happy with epos now. I’m not very techy but the software is very comprehensive and I’m able to do the things I need to. I’m also very happy to have my till and card processing together with one company and the customer service has been top notch.

Puntos a favor:

I had an issue with my back office and the tech who helped me was super friendly and knowledgeable. She was able to fix my problem. I’ve always had such a positive experience with the whole support team but this one in particular, [sensitive content hidden] I believe, was phenomenal.

Contras:

Wait times can be long sometimes but it’s really not that big of a deal.

Sam
Barber en Canadá
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

EPOSNOW IS A SCAM!!!!

1.0 hace 2 meses Nuevo

Comentarios: The worst nighmare ever...the lies is unbelievable in that they promise you everything you ask for but 1/2 the options aren't available & you DO NOT GET YOUR MONEY BACK EVER regardless of who you complain to & no messages are EVER returned...STAY FAR AWAY FROM THIS COMPANY IN THE U.K & I cant believe they infiltrated the U.S...but it's a matter of time before everyobe will see who they are!

Puntos a favor:

ABSOLUTELY NOTHING!!! There is no liking other than the monitor looks a little appealing but thats it!

Contras:

There's nothing at akl to like the most or the least its 100% a scam & a disaster to understans,operate & dealing with the staff?? It would be MINIMUM 10 pages long as to addressing that specific issue of incompetancy...basically what I'm saying is DO NOT ENTERTAIN EPOSNOW! Thats the warning.

Respuesta de Epos Now

hace 2 meses

Hello Sam P, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. We requested further details in order to locate your account with a view to resolving any outstanding issues, please feel free to reach out to me and my team directly at customerresolutions@eposnow.com. Thanks again for your share, Epos Now.

Ru
Director en RU
Gestión de organizaciones sin ánimo de lucro, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Good efficient service

5.0 hace 3 semanas Nuevo

Comentarios: We have 3 till systems with them and once we got them set up correctly, they wall work really well. Great backend for inforn=ming our accounts and reporting. Allgood.

Puntos a favor:

Their support team are helpful, courteous and skilled at solving problems. Highly recommended!

Contras:

Sometimes it can take a while to get through on the phone

Respuesta de Epos Now

la semana pasada

Dear Ru, Thank you for your great review! We’re thrilled to hear that our support team has been helpful and skilled in solving any issues you’ve faced. It’s also wonderful to know that your till systems are working well and that the backend features have been valuable for your accounts and reporting. We appreciate your feedback regarding phone wait times and will work on improving that. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again, Epos Now

Shiv
Manager en RU
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great system

5.0 hace 3 semanas Nuevo

Comentarios: Great experience overall, I would highly recommend it to other companies out there who require an EPOS System.

Puntos a favor:

Support are very responsive and the system works exactly as it should.

Contras:

The Windows system option has low SSD storage, this is just a flaw with the Windows kit.

Respuesta de Epos Now

la semana pasada

Dear Shiv, Thank you for your fantastic review! We’re thrilled to hear that our system is working as expected and that you’ve had a great experience with our responsive support team. We appreciate your feedback about the Windows system option, and we’ll certainly take that into account as we continue to improve our products. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again, Epos Now

Paul
Manger en RU
Materiales de construcción, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Epos scam stay away

1.0 hace 2 meses Nuevo

Comentarios: Shit mangers dont even want call or anything even when they say i first point contact

Puntos a favor:

I did there a scam stay away they lie on phone and then ask them for copys they dont want give

Contras:

They want take over you please dont go with the.

Respuesta de Epos Now

hace 4 semanas

Hello Paul, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. We requested further details in order to locate your account with a view to resolving any outstanding issues, please feel free to reach out to me and my team directly at customerresolutions@eposnow.com Thanks again for your share, Epos Now.

Atif
Managing Director en RU
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great experience with epos

5.0 hace 3 semanas Nuevo

Comentarios: Great company to deal with and quick and efficient response.

Puntos a favor:

Swift response and quick correction of the issue

Contras:

No cons to mention on this experience and we were dealt with efficiently

Respuesta de Epos Now

la semana pasada

Dear Atif, Thank you for your wonderful review! We’re so glad to hear that you had a great experience with our swift response and efficient resolution of your issue. Your positive feedback is greatly appreciated. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again, Epos Now

Abdul
Director en RU
Tecnología y servicios de la información, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Good customer service

4.0 hace 4 días Nuevo

Comentarios: I have had a good business run with epos now and hopefully it remains same with good customer service which is very important for me.

Puntos a favor:

Quick support over the chat and agents are available any time you need help.

Contras:

Not enough access for agents specially with Held payments. There are some agents which affects the customer experience but overall good.

Respuesta de Epos Now

hace 2 días

Dear Abdul, Thank you for sharing your feedback! We’re happy to hear that you’ve had a good experience with our support team and that our customer service is meeting your expectations. We appreciate your insights about access to agents and the customer experience, and we’re always working to improve. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again, Epos Now

Shaun
Director en RU
Suministros y equipo para empresas, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Very satisfied.

5.0 el mes pasado Nuevo

Puntos a favor:

Fast and efficient today at resolving my issues.

Contras:

The hoops required to jump through before I could actually talk to someone.

Respuesta de Epos Now

la semana pasada

Dear Shaun, Thank you for your review! We’re pleased to hear that you were satisfied with the fast and efficient resolution of your issues. We appreciate your feedback regarding the steps to connect with support, and we’ll continue to work on making the process smoother. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again, Epos Now

Annette
Owner en RU
Restaurantes, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Good system

5.0 hace 4 días Nuevo

Comentarios: Great service customer service very helpfull

Puntos a favor:

It’s like a full account package very efficient

Contras:

Nothing at all everything is there for you

Respuesta de Epos Now

hace 2 días

Dear Annette, Thank you for your positive feedback! We're so glad to hear that our system is efficient and that our customer service has been helpful. We appreciate you choosing Epos Now and are happy to know that the transition has been a smooth one for you. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again, Epos Now

Erlin
Owner en Bahamas
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

The Best POS System Since Slice Bread

5.0 hace 5 meses

Comentarios: My overall experience with the system is 100% satisfied.

Puntos a favor:

What I like most about the system is that you can access the system from anywhere, also you man maintains items from the back office without interfering with the cash register

Contras:

Absolutely nothing at the moment, the system works well, and I fine no objection.

Respuesta de Epos Now

hace 5 meses

Dear Erlin, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

James
Owner en RU
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Epos or no Epos

5.0 hace 5 meses

Comentarios: One word excellent , i even recomend this system to friends .

Puntos a favor:

The system is extreamly easy to use and any problems the staff are only at the end of the phone .

Contras:

There wasnt much to dislike everything works how it should and when it should , the

Respuesta de Epos Now

hace 4 meses

Dear James L, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

Lesley
Proprietor en RU
Comercio minorista, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Happy customer. Happy business

5.0 hace 4 meses

Comentarios: We have found Epos system easy to use . Never had a problem contacting them to discuss a problem . Very Happy with the service we receive

Puntos a favor:

Everyone we speak to is always helpful. If we have an issue they go above and beyond to help . The equipment is easy to use . The payments are always paid on time . There is always someone there at the end of the phone to discuss what we need . They always confirm by email that the issue has been sorted . Excellent customer service .

Contras:

Maybe some of the pricing costs of equipment but generally nothing that we least like

Stacey
Cafe en Irlanda
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

The worst company I’ve ever seen

1.0 hace 5 meses

Comentarios: I would never recommend this company. The customer service I’ve experienced has been a joke, no refund 7 months into contacting them about it, absolutely no help. Closed my ticket without issuing the refund, I attached bank statement proofs of the money they took from me and there has been absolutely no help giving me back my €113, the worst I’ve ever seen in my life. How a successful company can take €113 off of a small business, not even send the product I was charged for and still not giving my money back after receiving proof? Unsure how this is even sustainable. Robbing from small businesses, absolutely disgusting and shocking behaviour. How many customer service representatives have to send it on higher to get a refund? I would never recommend epos now to anyone.

Puntos a favor:

Nothing. There has been no help given to us at all.

Contras:

Epos now scammed me out of money. I purchased a full bundle in January for €113 and never received the till, now 7 months later I’m contacting them every day for my refund and being passed around like a spare part with absolutely NO help from anyone of them.

Respuesta de Epos Now

hace 4 meses

Dear Stacey D, Thank you for taking the time to share your feedback. We are deeply sorry to hear about your experience and understand how frustrating and disappointing it has been for you. We genuinely appreciate your patience and would like to assure you that we take your concerns very seriously. It is concerning to learn about the difficulties you've faced in obtaining your refund and the lack of assistance you have received. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience and stress this has caused. We want to assure you that we are committed to resolving this matter for you. Please email us at customerresolutions@eposnow.com with your details and any relevant documentation. Our dedicated team will prioritize your case to ensure a swift resolution. Thank you for bringing this to our attention. We value your feedback as it helps us improve our services and support. Best regards, EposNow

Alasdair
Chairman en RU
Hostelería, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

EposNow for a bar

5.0 hace 5 meses

Comentarios: Very positive. Easy to set up and runs well and the overall cost is excellent.

Puntos a favor:

Easy setup and ongoing management of the system. Cloud sync allows remote management. Easy for our bar staff to use. Customer support is also very good - if we have an issue it's normally a 5 minute phone call to get it sorted.

Contras:

The previous product management was clunky, but the new version has streamlined it and now lets us change the pricing of multiple products at once. As we are a not for profit Social Club, initial verification by [sensitive content hidden] was a pain because we don't have a company number.

Alternativas consideradas: SumUp y Square Point of Sale

Razones para cambiar a Epos Now: Transaction cost

Respuesta de Epos Now

hace 5 meses

Dear Alasdair D, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

Lewis
Director en RU
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

Not fit for purpose

1.0 hace 4 meses

Comentarios: Terrible, they have had months of money out of us and we have had 2 weeks of service from them, they need to release the contract obligation and stop theifing money from our small business.

Puntos a favor:

We were promised the earth and the customer service delivered nothing, we told them that we need the system for our farm shop and it needed to weigh fruit and vegtables and lots of cheese etc, so we purchased the scales ( very expensive) and was told it would all be easy, i made it clear i had staff of all ages and they explained it would be easy. it was not! it was so slow, it took nearly 65/70 secounds per item, it was taken 10 minutes to serve one customer it was terrible. we explained this, nothing changed, so we had to stop using it, for 14 months since i have been trying to stop the payments coming out of bank and all the time they say "we are in contrat" but what about there contract obligation of a working product fit for purpose! its disgusting and every month they take the money.

Contras:

The fact that they belive they have the right to keep taking monthly payments for doing noting, for providing no service, they can see from our log ins we used it for two weeks, it was so bad we nearly lost our business over it!

Respuesta de Epos Now

hace 3 meses

Dear Lewis S, Thank you for taking the time to share your experience. I am truly sorry to hear about the challenges you've faced with our system and the frustration it has caused you and your business. Your experience is not what we strive for, and I completely understand how disappointing and difficult this situation has been. We want to investigate this matter thoroughly and work towards a resolution that addresses your concerns. However, we are currently unable to locate your account with the information provided. To assist us in moving forward as quickly as possible, could you please provide us with your account number, full name, and email address? You can send these details directly to us at customerresolutions@eposnow.com. Please know that we take your feedback seriously, and our goal is to ensure that you are supported every step of the way. We look forward to hearing from you so we can resolve this issue as promptly as possible. Kind regards, Epos Now

Dafydd
Treasurer en RU
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Crosville Club

5.0 hace 6 meses

Comentarios: [sensitive content hidden] brilliant sorted everything out easy to talk to.with out people like [sensitive content hidden] I think companies can loose business.
My experience was 10/10

Puntos a favor:

I spoke with [sensitive content hidden] about payment for the till which I thought was incorrect.He went through everything with me and explained in a way I could understand and the reasons for this he made me feel comfortable and valued .Wish everybody I spoke with on the phone had his attitude a credit to your company.

Contras:

The only thing I found difficult was getting to right department on the phone to many numbers confusing.

Respuesta de Epos Now

hace 5 meses

Dear Dafydd, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

Sandra
Director en Nueva Zelanda
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

Fakse information

1.0 hace 5 meses

Comentarios: I would never recommend this system. I will tell anyone who is looking for a system to not buy this one.

Puntos a favor:

I was sold this product with many promises. The criteria we needed was promised and never delivered. We have been waiting for a refund after returning the hardware for 3 months

Contras:

Customer aervice do a great job of 'looking into it' and say it is sitting with management management have never been in touch. They simply don't care. They owe us over $2000.

Respuesta de Epos Now

hace 5 meses

Hello customer, Thank you for taking the time to leave a review. We are sorry to read your comments and to learn about your experience to date. We are keen to further investigate and aim to put things right, but we have been unable to find an account matching the details you have provided. If you still wish to discuss your review, please feel free to reach out to me and my team directly at customerresolutions@eposnow.com. We look forward to hearing from you. Many thanks, Epos Now

Liana
Owner en Australia
Hostelería, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

System Keeps Bugging Out, No in-Person Support

1.0 hace 6 meses

Comentarios: Terrible. Absolutely do not recommend.

Puntos a favor:

Nothing. The system bugs out and there’s no support during restaurant hours.

Contras:

That it keeps freezing. Then there’s no support during restaurant hours. I am being charged for things I didn’t sign up for and then the number they give you to sort it out doesn’t go to the right person. On top of this if you don’t sort it out (which you actually can’t), they stop access to your system.

Respuesta de Epos Now

hace 5 meses

Hello Liana, Thank you for taking the time to leave a review. We are sorry to read your comments and to learn about your experience to date. We have been able to locate an account matching the details you have provided, and will endeavour to conduct a full investigation into your claims and come back to you directly. We will be in touch asap. Thanks again for your share, Epos Now.

Christine
CEO en Kenia
Ropa y moda, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

FAKE ADVERTISING WITH NO CUSTOMER SUPPORT

1.0 hace 11 meses

Comentarios: THE WORST INVESTMENT !!!
I CAN NOT RECCOMEND IT TO ANYONE.
FAKE CUSTOMER SERVICE, NO CUSTOMER SUPPORT AND THEY ARE BASICALLY CONMEN JUST TAKING MONEY FROM OUR CREDIT CARDS AND BARELY ANY OPTIONS OF STOPING THE PAYMENTS.

Puntos a favor:

Nothing! when I was looking for POS systems, I stumbled on this, and thought I should give it s try, once they saw my interest everyone from their team was on my neck constantly emailing me to make payment, and telling me how they'll support us in every step. our business is based in Uganda - Africa

Contras:

Since then Aug 2022, they have been billing us despite the system getting to us like in december, since then they never respond to emails or if you call they put you on hold until your credit ends> very bad customer service, poor support and constantly billing. its now 1 year and 2 months and we have never used this fake system. its still as new as it was purchased. if you can't give us support, at least remove your fake software so we use other systems. this has been the most frustrating investment!!!!

Respuesta de Epos Now

hace 8 meses

Hello Christine N, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. I am keen to help you resolve any outstanding issues. please feel free to reach out to me and my team directly at customerresolutions@eposnow.com. Thanks again for your share, EposNow

Vikram
It technician en Nueva Zelanda
Hardware informático, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Worst pos system and after sale support

1.0 hace 8 meses

Comentarios: Worst ever would never recommend to anyone

Puntos a favor:

Nothing you guys will regret and always feel gutted why you decided to join them

Contras:

Worst worst company ever Will only charge you un-necessarly Had their worst lagging system which lagged forever and they still want to charge you for what you have never signed up for and the guy who signed you up with all the promised becomes ghost all of sudden and customer service team is the worst whatever they say they never do it.wont be going to these rip offs ever again and won’t recommend anyone else either stay away from them otherwise you will regret like me.

Respuesta de Epos Now

hace 8 meses

Hello Vikram S, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. I am keen to help you resolve any outstanding issues. please feel free to reach out to me and my team directly at customerresolutions@eposnow.com. Thanks again for your share, EposNow Digital Team.

Javed
Manager en RU
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Was very happy [sensitive content hidden] service

5.0 hace 5 meses

Comentarios: Good service of [sensitive content hidden] was very excellent

Puntos a favor:

The customer service of [sensitive content hidden] was excellent. She sorted my problem

Contras:

Service of [sensitive content hidden] was very good . She helped me in sorting my problem

Respuesta de Epos Now

hace 4 meses

Dear Javed, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now