¿Qué es eWay-CRM?
El mejor complemento de gestión de relaciones con los clientes (CRM [Customer Relationship Management]) para Outlook, disponible ahora en iOS/Android. Ayuda a gestionar clientes, ventas, proyectos y combinaciones de correspondencia. Con eWay CRM, puedes compartir tu Outlook con tu equipo, rastrear el historial de comunicaciones, planificar seguimientos, automatizar los procesos de la empresa y, por lo tanto, ejecutar tu negocio de manera eficaz. El software también es sumamente personalizable: te permite crear campos de usuario, diseñar planillas de formularios, personalizar flujos de trabajo y permisos de usuario.
¿Quién usa eWay-CRM?
Organizaciones orientadas a ventas o proyectos usando Microsoft Outlook.
¿Dónde se puede implementar eWay-CRM?
Cloud, SaaS, Web, Windows (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil)
Sobre el proveedor
- eWay System
- Ubicado en Kansas City, EE. UU.
- Fundada en 2008
- Asistencia telefónica
- Chat
Idiomas
alemán, checo, inglés, noruego, ruso
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Sobre el proveedor
- eWay System
- Ubicado en Kansas City, EE. UU.
- Fundada en 2008
- Asistencia telefónica
- Chat
Idiomas
alemán, checo, inglés, noruego, ruso
Imágenes y vídeos de eWay-CRM
Comparar el precio de eWay-CRM con productos similares
Funciones de eWay-CRM
Alternativas a eWay-CRM
Opinones de eWay-CRM
Fernando P.
A+++. The Best CRM Software in the Market
Comentarios: I was a 10+ years users of the obsolete, outdated, full of issues Microsoft Business Contacts Manager. The thing was free and Microsoft did not care to update it and discontinued it. I spend 2 to 3 months checking almost all CRM software I could find before selecting one to replace Microsoft Business Contact Manager, as I wanted to make sure I did this only once. I picked eWay-CRM and I picked right. Imported the old database without any issue and set it up and customize it myself, even though I have no IT background. Very easy to set up and to customize.
Puntos a favor:
Things that I like the most: 1. Customization. You customize the forms, the views, the database, the workflows, and everything and use them whatever way you want to use them. Really. 2. The breadth of features. Whatever you want to do, eWay-CRM has a way to do it. 3. Customer service. You call customer service in the USA any time during working hours and [SENSITIVE CONTENT HIDDEN] will pick up the phone in 5 seconds and solve your issue pronto. 4. The stability. Windows 10 and Office have dozens of updates and changes. You can always count on eWay-CRM to be there, stable, available 100% of the time. 5. Reliability. Everything is backup in the cloud instantly. My data is safe.
Contras:
I like eWay-CRM so that much that I cannot think on anything to change, except some very minor icon function changes I suggested in the online forum. Has not been changed because fellow users did not agree with my suggestion. I can live with that and recognize that that only changes with a lot of users support can be implemented.
Douglas B.
Alternativas consideradas:
Tied at the Hip with Outlook
Comentarios: I've deployed eWay with 2 of our 3 salesmen. Still trying to get a feel for full extent to which we will utilize it. Eventually, will deploy it to the newer, third salesman -- but not sure that he will utilize. I was disappointed with custom report capability (without SQL programming), but when I learned to use the filters, my needs were met (for now). eWay offered to do the custom programming for a fee, but the bennefit didn't justify the cost. Overall, I appreciate the close integration with Outlook and, at the end of the day, that is what prompted me to select eWay over other alternatives.
Puntos a favor:
We absolutely wanted (and found) an add-in to Outlook that would prompt for Sales Lead association upon sending an email. We can go about our normal business and it will prompt us for association -- as long as the contact is in the database.
Contras:
Cost is higher than expected....but partly because I have to pay for extra storage. - When we associate an email (or email chain) with a Sales Lead, all of the messages with that lead are stored on eWay. - The problem is that we send and receive many large attachments. - We wish there was a way to not store attachments.
Respuesta de eWay System
hace 7 meses
Hello Douglas, thank you for the review. We are happy for your feedback! Team eWay
Jan P.
Satisfied customer
Comentarios: Using the software for more that 6 years, with growing number of users and still happy with the product.
Puntos a favor:
Most important is the seamless integration with MS Outlook, which is our main tool. We don't need another system to log in and to work with. It helps with integration and motivates users to work with the CRM system without troubles and helps keeping all the data and proceses tidy and up-to-date.
Contras:
Sales statistics could be better. We use our own system.
Radek Č.
Alternativas consideradas:
great tool for Outlook users
Puntos a favor:
outlook integration (easy to implement for outlook users) contacts, companies and leads management is great both for sales purposes as well as for statistics email categorization marketing campaigns work great there (both professional and classic emails)
Contras:
mobile app works good and it is fast but email preview is limited and attachments are missing there office 365 integration is missing - then document management would be much easier sometimes search tool works slowly task management might work better (e.g create task for multiple users)
Milan P.
Alternativas consideradas:
Amazing product
Comentarios: We are tracking sales of ED machines. From leads mangement to the very end. Sales team can easy share all information, managers see how it continues.
Puntos a favor:
eazy to use, the best value for money, Sales rep. like it, especialy a mobile version, which helps them to be up to date while the y are on the business trips
Contras:
Honestly, I haven't found anything like that
