--- description: ¿Qué es y para qué sirve EnjoyHQ? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es EnjoyHQ? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Soluciones de gestión de productos](/directory/30865/product-management/software) > [EnjoyHQ](/software/152953/nomnom) # EnjoyHQ Canonical: https://www.capterra.mx/software/152953/nomnom Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.mx/software/152953/nomnom?page=2) > El repositorio de investigación UX más inteligente para equipos orientados al cliente > > Veredicto: 14 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa EnjoyHQ? Equipos de productos y UX ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 14 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 5.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: EnjoyHQ - **Ubicación**: Los Angeles, EE. UU. - **Constitución**: 2015 ## Contexto comercial - **Precio inicial**: USD 200.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, India, Japón, México, Reino Unido ## Funciones - Anotaciones - Análisis de búsquedas de usuarios - Creación de informes y estadísticas - Creación de informes/análisis - Encuestas y comentarios - Gestión de comentarios - Gestión de flujos de trabajo - Gestión de ideas - Gestión de los comentarios negativos - Gestión de requisitos - Herramientas de colaboración - Importación y exportación de datos - Investigación de métodos mixtos - Panel de comunicaciones - Recopilación de datos multicanal - Third-Party Integrations - Trayectoria del usuario - Visualización de datos ## Integraciones (en total: 19) - AskNicely - Delighted - Drift - Dropbox Business - Google Docs - Google Drive - Help Scout - Intercom - JIRA Service Management - Jira - Salesforce Sales Cloud - SatisMeter - Slack - Trello - Trustpilot … y 4 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Soluciones de gestión de productos](https://www.capterra.mx/directory/30865/product-management/software) ## Categorías relacionadas - [Soluciones de gestión de productos](https://www.capterra.mx/directory/30865/product-management/software) - [Software de experiencia del usuario (UX)](https://www.capterra.mx/directory/31036/ux/software) - [Software de gestión de experiencia del cliente](https://www.capterra.mx/directory/30671/customer-experience/software) - [Software de análisis de datos cualitativos](https://www.capterra.mx/directory/31297/qualitative-data-analysis/software) ## Alternativas 1. [Lucky Orange](https://www.capterra.mx/software/150695/lucky-orange) — 4.7/5 (260 reviews) 2. [Dovetail](https://www.capterra.mx/software/174077/dovetail) — 4.6/5 (97 reviews) 3. [Pendo](https://www.capterra.mx/software/151951/pendo-platform) — 4.5/5 (238 reviews) 4. [XM for Strategy & Research](https://www.capterra.mx/software/72396/strategy-and-research) — 4.7/5 (424 reviews) 5. [Survicate](https://www.capterra.mx/software/132914/survicate) — 4.6/5 (99 reviews) ## Opiniones ### "Great feedback management tool" — 4.0/5 > **Usuario verificado** | *3 de junio de 2021* | Software informático | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: The tool is quite simple, which means that the on boarding and the learning curve is quite short. It gets the job done > > **Puntos en contra**: Lacks integrations Tagging is kind of cumbersome and could be improved… automatically tag based on ML would be ideal > > Good, but can be improved. Trust their development team will get the missing things done ----- ### "Easy to use, share and grow your insights over time\!" — 5.0/5 > **Moa** | *7 de julio de 2021* | Aerolíneas/aviación | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I very much enjoy (no pun intended) having this linear workflow of collection \> analysing \> structuring and reporting. I love the data management tools: rules, properties and tags. They are sophisticated and dynamic. > > **Puntos en contra**: I'd like more variety in terms of data reporting: colors, charts, visuals. Especially in times like these when people are so stuck behind their screens. It's also part of how we show the value of enjoy to our stakeholders. > > We've learned how to aggregate data in a valuable and meaningful way, as well as share those insights more frequently and transparently across the company. I've been an advocate for Enjoy since the get go, and had plenty of demos for our company about how to use it. We now even have our CX team joining the Product and UX team in Enjoy which has been great. ----- ### "Still Getting Acquainted" — 4.0/5 > **Brittanie** | *19 de octubre de 2020* | Servicios para el consumidor | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: I love that the team will be more able to utilize past research once we get it all loaded and setup, but mostly I love the support that the team gives in setting up EnjoyHQ. They have some amazing documentation and support articles on getting started. > > **Puntos en contra**: I wish I could allow all viewers to search through the archives and discover trends on their own. > > So far, it's been great, but we're still in the setting up stage. ----- ### "Experience with EnjoyHQ as a B2B marketing platform with 1000 employees." — 5.0/5 > **Zsombor** | *3 de octubre de 2019* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We have a UX Research team of 6 persons, plus about 20 product managers. A tremendous amount of customer insights are generated every week. What I like most about EnjoyHQ is that it enables us to make use of that wealth of information. Whenever I start a new research project, I am sure to find 50 to 100 existing research notes that touch on that topic. It gives us a leg up. But that's just what a research repository at it's best. What makes EnjoyHQ special (we have tried 5 other solutions and surveyed 20 other) is I think the continuous care they show for our needs. Each other solution falls short somewhere along the research workflow. > > **Puntos en contra**: Although EnjoyHQ follows sound and industry-standard data security practices, we miss a SOC2 or ISO27001 certification. Unfortunately, no other vendor has such certifications according to our investigation. > > Apart from accumulating knowledge and helping us to surface the relevant bits whenever those are needed it has the potential of reaching one of our long-term goals: democratizing research. What this means for us is 1) tapping into the knowledge of other -non-product focused- departments, e.g. sales and support 2) enable other departments to use our knowledge. ----- ### "Review EnjoyHQ" — 5.0/5 > **Caroline** | *18 de noviembre de 2019* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The software is easy to use. The rules in which you can auto-tag feedback is very powerful. The support is great, fast and honest. Right now, we collect feedback more often and it is all collected in one place accessible for everybody. > > **Puntos en contra**: At this moment (I am using this software for a month now) I have nothing I dislike > > We are now collecting and gathering feedback company-wide that is accessible for everybody. We can now do follow-ups on the received feedback to build customer loyalty. And most importantly, we can now improve our software product based on user feedback to met user needs. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.mx/software/152953/nomnom?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/152953/nomnom) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados