¿Quién usa EnjoyHQ?

Equipos de productos y UX

¿Qué es EnjoyHQ?

EnjoyHQ es el cerebro colectivo de tus equipos.

Centraliza comentarios, entrevistas, sesiones de prueba, notas de investigación y más en un solo lugar para crear una única fuente de información veraz para tu organización de investigación.

Organiza tu investigación en proyectos colaborativos para agilizar tu análisis y descubrir información más rápidamente. Descubre patrones y crea conexiones entre los aprendizajes para tener una comprensión constante de tus clientes.

Comparte información en toda tu organización para escalar el aprendizaje.

Información sobre EnjoyHQ

EnjoyHQ

https://getenjoyhq.com

Fundada en 2015

Resumen de precios de EnjoyHQ

EnjoyHQ no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de EnjoyHQ está disponible a partir de USD 200.00/mes.

Precio inicial

USD 200.00/mes

Versión gratuita

No

Prueba gratis

Implementación

En la nube, SaaS, web

Formación

En vivo en línea

Documentación

Asistencia

En horario ininterrumpido (atiende un representante)

En línea

Funciones de EnjoyHQ

Herramientas UX
Animación
Búsqueda de usuarios
Mapas térmicos
Para sistemas móviles
Para sitios web
Prototipado
Registro de actividad de la pantalla
Tests de usabilidad
Tests no moderados
Trayectoria del usuario
Anotaciones
Análisis comparativo y cualitativo
Análisis cuantitativo del contenido
Análisis de búsquedas de usuarios
Análisis de medios
Análisis de sentimientos
Análisis de texto
Análisis estadístico
Colaboración
Investigación de métodos mixtos
Varios idiomas
Visualización de datos
Análisis
Análisis de sentimientos
Análisis de texto
Análisis predictivo
Gestión de encuestas y sondeos
Gestión de los comentarios negativos
Gestión del conocimiento
Panel de comunicaciones
Recopilación de datos multicanal
Segmentación de clientes
Colaboración
Encuestas y comentarios
Gestión de flujos de trabajo
Gestión de ideas
Gestión de recursos
Gestión de requisitos
Hoja de ruta del producto
Planificación de lanzamiento
Priorización
Seguimiento de hitos

Opiniones de EnjoyHQ

Mostrando 5 de 9 opiniones

En general
4.9/5
Facilidad de uso
4.3/5
Atención al cliente
5/5
Funcionalidades
4.7/5
Relación calidad-precio
4.7/5
Zsombor V.
UX Research Lead
Software informático, 501-1000 empleados
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 3/10/2019

"Experience with EnjoyHQ as a B2B marketing platform with 1000 employees."

Comentarios: Apart from accumulating knowledge and helping us to surface the relevant bits whenever those are needed it has the potential of reaching one of our long-term goals: democratizing research. What this means for us is 1) tapping into the knowledge of other -non-product focused- departments, e.g. sales and support 2) enable other departments to use our knowledge.

Puntos a favor: We have a UX Research team of 6 persons, plus about 20 product managers. A tremendous amount of customer insights are generated every week. What I like most about EnjoyHQ is that it enables us to make use of that wealth of information. Whenever I start a new research project, I am sure to find 50 to 100 existing research notes that touch on that topic. It gives us a leg up. But that's just what a research repository at it's best. What makes EnjoyHQ special (we have tried 5 other solutions and surveyed 20 other) is I think the continuous care they show for our needs. Each other solution falls short somewhere along the research workflow.

Contras: Although EnjoyHQ follows sound and industry-standard data security practices, we miss a SOC2 or ISO27001 certification. Unfortunately, no other vendor has such certifications according to our investigation.

Respuesta de proveedores

por EnjoyHQ el 20/11/2019

Hi Zsombor, we are excited to share that SOC2 is coming in 2020! Thanks for your review and let us know if we can do anything else to help. Have a wonderful week!

  • Fuente de la reseña 
  • Publicado el 3/10/2019
Caroline O.
UX designer
Software informático, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 18/11/2019

"Review EnjoyHQ"

Comentarios: We are now collecting and gathering feedback company-wide that is accessible for everybody. We can now do follow-ups on the received feedback to build customer loyalty. And most importantly, we can now improve our software product based on user feedback to met user needs.

Puntos a favor: The software is easy to use. The rules in which you can auto-tag feedback is very powerful. The support is great, fast and honest. Right now, we collect feedback more often and it is all collected in one place accessible for everybody.

Contras: At this moment (I am using this software for a month now) I have nothing I dislike

Respuesta de proveedores

por EnjoyHQ el 20/11/2019

Thanks for your review Caroline! We are here to help you succeed \o/

  • Fuente de la reseña 
  • Publicado el 18/11/2019
Andreas M.
Head of CX & Insights
Alimentación y bebidas, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    4/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 6/2/2020

"Super smart tool for customer research and insights"

Puntos a favor: It's super easy to set up and to connect with data sources etc.

Contras: Unfortunately it didn't meet all our requirements because we're more focused on tracking and understanding customer satisfaction on a number of defined parameters/features. Enjoy really shines when it comes to categorising, understanding and sharing research for development of new products and features.

  • Fuente de la reseña 
  • Publicado el 6/2/2020
Josh T.
Principal Product Manager
Marketing y publicidad, 51-200 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 1/10/2019

"The cornerstone of our customer feedback process"

Comentarios: EnjoyHQ is our customer feedback repository. All of our customer-facing teams (CSM, Support, Sales, Product) constantly pipe feedback items into EnjoyHQ and we review it weekly as a team. The product and UX teams also use it for qualitative research as we're designing new products & features.

Puntos a favor: The deep searching is very powerful, and customer quotes are always at my fingertips when I'm writing a product spec or investigating a use case. The Slack integration is key, as our whole team is in Slack and it's very easy to add new feedback right from the channels we're already using. We've also got Zendesk syncing tickets that are tagged "feedback" into EnjoyHQ. I'm excited to try the new video transcripts feature that was just added as well. The support team is great as well, they are super quick to respond.

Contras: EnjoyHQ's interface does take a little bit of time to get used to. They've improved it a lot recently with the search query builder, but there are still some quirks. You have to highlight some text in a customer quote before you can add a comment, for example. Also, I'm still not totally clear how Projects are to be used. But those are minor complaints.

Respuesta de proveedores

por EnjoyHQ el 20/11/2019

Thank you so much for your feedback, Josh! We'll get in touch shortly and share how you can make the most out of the projects feature. We're here to help you succeed! Let's do this! =)

  • Fuente de la reseña 
  • Publicado el 1/10/2019
Clara H.
Product Manager
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
  • Valoración global
    5/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 2/10/2019

"User Research on steroids ;) "

Comentarios: Really positive to see the platform evolve fast and I really appreciate to have so much user inputs at my finger tips. The more you put in it, the more you get out of it, and you can really answer user questions in no time without needing necessarily new research (finally tap into the cumulated user research done throughout the company - no more double work!).

Puntos a favor: - They adapt the platform often - I see improvements every day and they match my needs - you feel a dedicated team in the background and that's the best you can expect (no product is ever perfect) - Really helped me in my day to day to find information about our users in no time - I love the translation feature which let me not only look at the reviews / interviews that happened in english (with a large german community, this has no price!)

Contras: - Can be really complex at times and therefore some features become unusable or hard to get started with.

- Not very happy with the reports - I would need a kind of sub-folder system (the 1 folder = 1 project limits putting together several kind of inputs - I'll need to dig in the new story feature to see if this is solved with it)

Respuesta de proveedores

por EnjoyHQ el 20/11/2019

Hi Clara, thank you so much for your review. Regarding reports, we will get in touch to understand a bit more your use case, we continue to work on better ways to help you organize your analysis and insights so we would love to hear more about it. We'll email you shortly =)

  • Fuente de la reseña 
  • Publicado el 2/10/2019