--- description: ¿Qué es y para qué sirve Birdeye? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es Birdeye? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Herramientas para gestión de la reputación](/directory/30750/reputation-management/software) > [Birdeye](/software/152997/birdeye) # Birdeye Canonical: https://www.capterra.mx/software/152997/birdeye Página: 1 de 29\ Siguiente: [Página siguiente](https://www.capterra.mx/software/152997/birdeye?page=2) > BirdEye ayuda a las empresas a recopilar comentarios de los clientes y a aprovecharlos para el crecimiento en un panel de control todo en uno y fácil de usar. > > Veredicto: 703 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Birdeye? Empresas que buscan crear una sólida reputación online impulsada por los comentarios de los clientes, aumentar las calificaciones y establecer confianza para conseguir nuevos clientes. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 703 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Birdeye - **Ubicación**: Palo Alto, EE. UU. - **Constitución**: 2012 ## Contexto comercial - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Australia, Canadá, Estados Unidos, México, Nueva Zelanda, Puerto Rico, Reino Unido ## Funciones - Acceso móvil - Alertas y notificaciones - Análisis de la competencia - Análisis visual - Búsqueda/filtro - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat proactivo - Chat y mensajería - Chatbot - Comunicación multicanal - Creación de informes/análisis - Cualificación de leads - Encuestas y comentarios - Envío masivo de mensajes de texto - Formularios personalizables - Gestión de comentarios - Gestión de contenidos - Gestión de encuestas y sondeos - Gestión de la base de conocimiento - Gestión de la experiencia del cliente - Gestión de la reputación - Gestión de listados - Gestión de los comentarios negativos - Gestión de respuestas - Historial de cliente - Historial de transcripciones/chat - IA y aprendizaje automático - Mensajería bidireccional - Mensajería planificada - Métricas de rendimiento - Notificación de reseña de usuario - Pagos móviles - Panel de actividades - Panel de comunicaciones - Personalización de mensajes - Preguntas personalizables - Procesamiento de lenguaje natural - Programación de campañas - Programación de publicaciones - Real-Time Analytics - Recopilación de datos multicanal - Respuestas automáticas - SEO Audit - Seguimiento de la participación - Seguimiento de palabras claves - Solicitud de reseña de usuario - Supervisión - Supervisión de páginas web - Supervisión de reseñas … y 43 características más ## Integraciones (en total: 113) - ABELDent - ASI-ware - AccuLynx - Actionstep - Adobe Commerce - AdvancedMD EHR - AestheticsPro - AppFolio Property Manager - Appointy - Arborgold - BigCommerce - Bookeo - Booker - BoomTown - Breezeworks … y 98 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Herramientas para gestión de la reputación](https://www.capterra.mx/directory/30750/reputation-management/software) ## Categorías relacionadas - [Herramientas para gestión de la reputación](https://www.capterra.mx/directory/30750/reputation-management/software) - [Software para gestión de reseñas](https://www.capterra.mx/directory/31024/review-management/software) - [Herramientas de IA para marketing](https://www.capterra.mx/directory/34136/ai-marketing-tools/software) - [Software de chat en vivo](https://www.capterra.mx/directory/30797/live-chat/software) - [Software de monitoreo de redes sociales](https://www.capterra.mx/directory/31028/social-media-monitoring/software) ## Alternativas 1. [Brand24](https://www.capterra.mx/software/149054/brand24) — 4.7/5 (254 reviews) 2. [Trustpilot](https://www.capterra.mx/software/169618/trustpilot) — 4.5/5 (1202 reviews) 3. [GiveMe5.ai](https://www.capterra.mx/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 4. [Hootsuite](https://www.capterra.mx/software/121701/hootsuite) — 4.4/5 (3795 reviews) 5. [ReputationStacker](https://www.capterra.mx/software/160682/reputationstacker) — 4.9/5 (43 reviews) ## Opiniones ### "A Definite No - Look further" — 1.0/5 > **Scott** | *10 de junio de 2024* | Marketing y publicidad | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Reputation management was okay. Clients liked AI features, but all systems offer that now. Share to social was also a nice feature. > > **Puntos en contra**: Onboarding was a nightmare. Customer support sub-par. Most tools are not their own and they had to reach out to 3rd parties to get things resolved, which happened a lot. > > Our experience with BirdEye over the past year was one of the most frustrating and challenging periods we've ever had with a vendor. The onboarding process was incredibly painful, involving dozens of video calls, phone calls, and countless back-and-forth emails. Once we were finally on the system, the problems seemed never-ending. I estimate that I spent nearly 200 hours of my own time setting up our clients, not to mention the time invested by other team members. After six months, we could no longer, in good conscience, allow our clients to continue using such a flawed system and attempted to terminate our contract. Despite presenting all the issues we encountered from day one, BirdEye refused to cooperate and forced us to stay for the entire year. We felt they were in breach of contract given the numerous unresolved problems, but they disagreed and held us to the contract. Our agency initially chose BirdEye because they appeared to offer the solutions we needed for our clients, and we were excited to get started. However, we quickly discovered that many of their tools were not their own but rather integrations with third-party systems. When issues arose, BirdEye was unable to resolve them directly and had to contact the third parties, leaving us in a constant state of uncertainty. Some systems simply did not work, and we were advised not to sell them to our clients. Ironically, when we first signed up, a colleague from another agency warned me about BirdEye, jokingly asking if they had worked out all their bugs yet. I laughed it off at the time, but he was absolutely right. BirdEye might work for single business entities, but as an agency, they are far from ready to meet our needs. Given our experience, I would not recommend BirdEye to anyone. It is a huge relief that our difficult relationship with them has finally ended. ----- ### "Birdeye a well-priced option for local listings management" — 5.0/5 > **Nathan** | *12 de marzo de 2024* | Marketing y publicidad | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The cost for local listings management is very competitive, which is what initially drew us to Birdeye. We have come to find that Birdeye provides incredible customer service. Our rep is quick to respond and always very friendly and enthusiastic. There are many other features available that we are currently not using yet, but are interested in -- most notably review management using AI. > > **Puntos en contra**: For the local listings management service, there are multiple groupings of directory listings that can be chosen from. This was not explained to us initially, so we went with the default one that we were assigned -- assuming we were being synced to all directories. Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned. > > Overall, we are quite pleased with Birdeye and plan to use their local listings service for years to come. The pricing is very competitive and we feed very comfortable with our rep. There are lots of other features that we hope to take advantage of in the future. ----- ### "Boost Reviews & Communication with Birdeye" — 5.0/5 > **Julie** | *1 de septiembre de 2025* | Automoción | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The pros of using Birdeye include automated review and survey requests. We appreciate the way the request is formatted with "Green" for a review for positive experiences sent to Google or Facebook and the "Red" for less than satisfied customers that comes in as direct feedback. I also appreciate the auto-responses to reviews. A the store level, the sales team appreciate being able to text and send quotes via the platform. We also love that all messages, emails, webchats, etc. come into one inbox. > > **Puntos en contra**: Integration issues with our CRM has been an on-going trial, but the blame falls on our CRM rather than Birdeye. Mass texting campaigns are a separate cost and are kind of expensive. > > Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform. We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline. We have received excellent support from our Customer Success Managers and appreciate the transparent reporting. Overall, we have seen our reviews skyrocket and rating improve. Much credit goes to correcting problems before they turn into one star reviews. ----- ### "Good for managing online reputation" — 5.0/5 > **Isla** | *11 de abril de 2026* | Hospital y atención sanitaria | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The integrated review management and social media posting is pretty solid. We've seen a noticeable uptick in engagement since we started using it consistently for responding to customers and sharing updates. > > **Puntos en contra**: Honestly, the mobile app could be a bit more intuitive. Sometimes navigating between different sections feels a bit clunky, and I find myself wishing it was faster to access certain features when I'm out of the office. ----- ### "Not what it seems" — 1.0/5 > **jason** | *11 de junio de 2025* | Automoción | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all. > > **Puntos en contra**: The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel. > > In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for. I'm sure it'll do somebody some good but my experience as a small business. No, I would not do it again and I would not recommend it to a friend or colleage. ----- Página: 1 de 29\ Siguiente: [Página siguiente](https://www.capterra.mx/software/152997/birdeye?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/152997/birdeye) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados