--- description: ¿Qué es y para qué sirve Birdeye? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es Birdeye? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Herramientas para gestión de la reputación](/directory/30750/reputation-management/software) > [Birdeye](/software/152997/birdeye) # Birdeye Canonical: https://www.capterra.mx/software/152997/birdeye Página: 1 de 29\ Siguiente: [Página siguiente](https://www.capterra.mx/software/152997/birdeye?page=2) > BirdEye ayuda a las empresas a recopilar comentarios de los clientes y a aprovecharlos para el crecimiento en un panel de control todo en uno y fácil de usar. > > Veredicto: 704 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Birdeye? Empresas que buscan crear una sólida reputación online impulsada por los comentarios de los clientes, aumentar las calificaciones y establecer confianza para conseguir nuevos clientes. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 704 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Birdeye - **Ubicación**: Palo Alto, EE. UU. - **Constitución**: 2012 ## Contexto comercial - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Australia, Canadá, Estados Unidos, México, Nueva Zelanda, Puerto Rico, Reino Unido ## Funciones - Acceso móvil - Alertas y notificaciones - Análisis de la competencia - Análisis visual - Búsqueda/filtro - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat y mensajería - Chatbot - Comunicación multicanal - Creación de informes/análisis - Cualificación de leads - Encuestas y comentarios - Envío masivo de mensajes de texto - Formularios personalizables - Gestión de SEO - Gestión de comentarios - Gestión de contenidos - Gestión de encuestas y sondeos - Gestión de la base de conocimiento - Gestión de la experiencia del cliente - Gestión de la reputación - Gestión de listados - Gestión de los comentarios negativos - Gestión de respuestas - Historial de cliente - Historial de transcripciones/chat - IA y aprendizaje automático - Mensajería bidireccional - Mensajería planificada - Métricas de rendimiento - Notificación de reseña de usuario - Pagos móviles - Panel de actividades - Panel de comunicaciones - Personalización de mensajes - Preguntas personalizables - Procesamiento de lenguaje natural - Programación de campañas - Programación de publicaciones - Real-Time Analytics - Recopilación de datos multicanal - Respuestas automáticas - SEO Audit - Seguimiento de la participación - Seguimiento de palabras claves - Solicitud de reseña de usuario - Supervisión - Supervisión de páginas web - Supervisión de reseñas … y 43 características más ## Integraciones (en total: 113) - ABELDent - ASI-ware - AccuLynx - Actionstep - Adobe Commerce - AdvancedMD EHR - AestheticsPro - AppFolio Property Manager - Appointy - Arborgold - BigCommerce - Bookeo - Booker - BoomTown - Breezeworks … y 98 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Herramientas para gestión de la reputación](https://www.capterra.mx/directory/30750/reputation-management/software) ## Categorías relacionadas - [Herramientas para gestión de la reputación](https://www.capterra.mx/directory/30750/reputation-management/software) - [Software para gestión de reseñas](https://www.capterra.mx/directory/31024/review-management/software) - [Herramientas de IA para marketing](https://www.capterra.mx/directory/34136/ai-marketing-tools/software) - [Software de chat en vivo](https://www.capterra.mx/directory/30797/live-chat/software) - [Software de monitoreo de redes sociales](https://www.capterra.mx/directory/31028/social-media-monitoring/software) ## Alternativas 1. [Brand24](https://www.capterra.mx/software/149054/brand24) — 4.7/5 (254 reviews) 2. [Trustpilot](https://www.capterra.mx/software/169618/trustpilot) — 4.5/5 (1205 reviews) 3. [GiveMe5.ai](https://www.capterra.mx/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 4. [Hootsuite](https://www.capterra.mx/software/121701/hootsuite) — 4.4/5 (3797 reviews) 5. [ReputationStacker](https://www.capterra.mx/software/160682/reputationstacker) — 4.9/5 (43 reviews) ## Opiniones ### "A Definite No - Look further" — 1.0/5 > **Scott** | *10 de junio de 2024* | Marketing y publicidad | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Reputation management was okay. Clients liked AI features, but all systems offer that now. Share to social was also a nice feature. > > **Puntos en contra**: Onboarding was a nightmare. Customer support sub-par. Most tools are not their own and they had to reach out to 3rd parties to get things resolved, which happened a lot. > > Our experience with BirdEye over the past year was one of the most frustrating and challenging periods we've ever had with a vendor. The onboarding process was incredibly painful, involving dozens of video calls, phone calls, and countless back-and-forth emails. Once we were finally on the system, the problems seemed never-ending. I estimate that I spent nearly 200 hours of my own time setting up our clients, not to mention the time invested by other team members. After six months, we could no longer, in good conscience, allow our clients to continue using such a flawed system and attempted to terminate our contract. Despite presenting all the issues we encountered from day one, BirdEye refused to cooperate and forced us to stay for the entire year. We felt they were in breach of contract given the numerous unresolved problems, but they disagreed and held us to the contract. Our agency initially chose BirdEye because they appeared to offer the solutions we needed for our clients, and we were excited to get started. However, we quickly discovered that many of their tools were not their own but rather integrations with third-party systems. When issues arose, BirdEye was unable to resolve them directly and had to contact the third parties, leaving us in a constant state of uncertainty. Some systems simply did not work, and we were advised not to sell them to our clients. Ironically, when we first signed up, a colleague from another agency warned me about BirdEye, jokingly asking if they had worked out all their bugs yet. I laughed it off at the time, but he was absolutely right. BirdEye might work for single business entities, but as an agency, they are far from ready to meet our needs. Given our experience, I would not recommend BirdEye to anyone. It is a huge relief that our difficult relationship with them has finally ended. ----- ### "A Robust Tool Set for Reputation and Online Management" — 5.0/5 > **Steven** | *5 de mayo de 2026* | Propiedad inmobiliaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results. They have continued to grow and improve the platform with new innovative tools > > **Puntos en contra**: I have no complaints about the service, it has been easy to set up and manage, providing excellent ROI > > Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed. Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve. ----- ### "Long Term Customer + Fan\!" — 5.0/5 > **Eric** | *29 de agosto de 2025* | Comercio minorista | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. > > **Puntos en contra**: When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. > > We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. ----- ### "Not what it seems" — 1.0/5 > **jason** | *11 de junio de 2025* | Automoción | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all. > > **Puntos en contra**: The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel. > > In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for. I'm sure it'll do somebody some good but my experience as a small business. No, I would not do it again and I would not recommend it to a friend or colleage. ----- ### "Good for managing online reputation" — 5.0/5 > **Isla** | *11 de abril de 2026* | Hospital y atención sanitaria | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The integrated review management and social media posting is pretty solid. We've seen a noticeable uptick in engagement since we started using it consistently for responding to customers and sharing updates. > > **Puntos en contra**: Honestly, the mobile app could be a bit more intuitive. Sometimes navigating between different sections feels a bit clunky, and I find myself wishing it was faster to access certain features when I'm out of the office. ----- Página: 1 de 29\ Siguiente: [Página siguiente](https://www.capterra.mx/software/152997/birdeye?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/152997/birdeye) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados