¿Qué es Omnisend?

Omnisend es la plataforma integral de automatización de marketing y comercio electrónico que te ayuda a vender más al convertir a tus visitantes y retener a tus clientes. Llega a tus clientes con mensajes personalizados utilizando potentes flujos de trabajo de automatización y aumenta tus ventas. Aumenta tu lista de suscriptores con amplia variedad de formularios de suscripción y envía boletines de conversión creados con el editor fácil de usar. Omnisend trabaja con todas las plataformas de comercio electrónico, incluidas Shopify, BigCommerce, Magento, WooCommerce y otras.

¿Quién usa Omnisend?

Omnisend proporciona herramientas avanzadas de automatización de marketing para expertos de marketing de comercio electrónico que superan a las plataformas genéricas de marketing por correo electrónico.

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Opinones de Omnisend

Evaluación media

En general
4.7
Facilidad de uso
4.6
Atención al cliente
4.6
Funcionalidades
4.5
Relación calidad-precio
4.5

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Encontrar opiniones por puntuación

5
75%
4
22%
3
2%
2
0%
Chetan
Chetan
Director en India
Usuario de Linkedin verificado
Ropa y moda, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Best Email Marketing Software for our Ecommerce Brand!

5.0 hace 2 años

Comentarios: It was a nice experience with the Omnisend. We overall loved this tool for our automations and customer engagement.

Puntos a favor:

Omnisend is the best email marketing tool for our fashion brand. We have used this tool a lot for our automations and campaigns, on a daily basis.

Contras:

It's kind of a complete tool in the email marketing industry, and we loved this tool a lot.

Filippo
Filippo
Principal Software Engineer en RU
Usuario de Linkedin verificado
Servicios, 1,001-5,000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Easy newsletter for shopify customers and not only

4.0 hace 4 años

Puntos a favor:

Omnisend allows you to define complex automatic communication workflow with different channels: email, SMS, push, facebook, you name it. The template editing is not the best, but still quite powerful and intuitive.

Contras:

The signup workflow from Shopify works only for customers signed up via the form, not for customers that signed up during an order. This cause quite a lot of friction, I hope they will add the order as a trigger in the future. To use the more advanced channels like SMS, push notification and Facebook messages, you need to pay a more expensive plan. For a small business, it may be not possible.

Respuesta de Omnisend

hace 3 años

Hi Filippo! Thank you so much for leaving such an unbiased and detailed feedback for our application. After reading your comment, we wanted to reach out with some clarification on your last comment. We indeed don't have a built-in solution for triggering the Welcome automation when subscribing to the check-out page. But, we may offer a workaround when defining the properties that distinguish those contacts, among others, will help you trigger different flows. For example, you may set up the Segment of the contacts having Subscribed status and not having the opt-in date field (that is assigned after subscribing to the Signup form) and use it in the Segment entry-based flow. In that case, any new contact subscribing at the checkout page will get the intended message. Please, check this instruction (https://support.omnisend.com/en/articles/2398171-contact-enters-exits-a-segment-automation ) and reach out to our Support Team for assistance via support@omnisend.com.

Tatyana
COO en EE. UU.
Ropa y moda, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

We love Omnisend!

5.0 hace 2 meses Nuevo

Comentarios: Love Omnisend so much!

Puntos a favor:

Our favorite part is the dedicated account manager - Sydney! She is always looking for ways for us to optimize and helps with any issues that come up! I love having one person who helps us with projects rather than feeling like you are lost in a cog with many other programs/companies.

Contras:

Would love more segmentation options, but software is awesome overall!One thing I would love to improve is just having a drop down for time when scheduling a campaign. The current time selector is very sensitive and easy to make a mistake on. Perhaps splitting date and time into two drop downs.

Tarun
Director en India
Comercio mayorista, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

Poor Customer Service

2.0 hace 2 meses

Puntos a favor:

Cheap, average in ease of use like other platforms

Contras:

First they have very limited templates. And then I raised first case related to one of the templates and they've failed to resolve it. Instead working on it their tech team advised me to use jpeg and other supported formats. While there was no issue with the format as I used jpeg only.Had given them real campaign code to check - not sure why they asked for it if they had to give generic advice.They again asked me to wait for tech team's revert.They actually don't look at the problem and intend to solve, but rather give generic advices.

Amandine
Creator & CEO en Francia
Arte y artesanía, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Amazing, beginner-friendly email marketing software with great customer support

5.0 hace 2 meses

Comentarios: Awesome! Great, friendly and quick customer support, easy to use pre-made automations and templates, free course to get started, useful contacts and segment lists. I wouldn't use any other software for my email marketing!

Puntos a favor:

I am a small business and I knew how important email marketing was. However, I struggled to understand how to implement it - how to create segments, how to send out relevant emails for my target audience, how to create automations, etc. It's has truly been so easy with Omnisend! First of all, they have a free course to get you started on their software and set up your first automations (welcome, abandoned cart). This course was very helpful. They have pre-made automations which was super useful for a beginner like me. I connected Omnisend to my website and with the right set up, I now have all my contacts put in segments that are relevant to their purchases and interests, which is great to send them THE email that will make them buy my products. Bonus points for their team, who is always super quick to respond to any questions you may have and is very friendly!

Contras:

The only thing that I don't really care for is email templates, but it's probably because I'm a Webdesigner and I'm used to creating my own. However, you can save pre-made layouts so that's the way I do it to gain some time when I create my emails. Their automatic branding tool could be better honestly, but it's not the main aspect of the software so I don't really care that much.