5 / 5 5 reseñas

¿Quién utiliza este software?

Protean will transform any field service management business - Mechanical Handling, HVAC, Medical Equipment, Lifts, Tail Lifts, Compressors, Catering Equipment, Fire & Security and many more.

Valoración media

5 reseñas
  • 5 / 5
    En general
  • 4.5 / 5
    Facilidad de uso
  • 5 / 5
    Atención al cliente
  • 4.5 / 5
  • 4.5 / 5
    Relación calidad-precio

Detalles del producto

  • Precio de partida
  • Pricing Details
    We offer on-premise subscription or perpetual licence purchasing options
  • Versión gratuita
  • Implementación
    Instalado: Mac
  • Formación
    En persona
    En directo en línea
    Seminarios web
  • Asistencia
    Todos los días a cualquier hora (atiende un representante)
    Horas laborables

Datos del proveedor

  • Protean Software
  • Fundada en 1999

Información sobre este software

Protean Software is the UK's leading field service management system that makes your business more efficient, profitable and competitive. Our innovative and easy-to-use interface gives you real-time access to workforce and contract information anytime, anywhere. Eliminate paperwork, empower your employees and make crucial business decisions with our tracking, scheduling and collaboration features. Get started with a Free Demo now.

  • Appointment Management
  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Equipment Tracking
  • Inventory Control
  • Job Management
  • Job Tracking
  • Key & Lock Management
  • Maintenance Scheduling
  • Mobile Access
  • Planning Calendar
  • Predictive Maintenance
  • Preventive Maintenance
  • Purchasing
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Task Management
  • Technician Management
  • Warranty Tracking
  • Work Order Management

Últimas reseñas disponibles sobre Protean

Traducción realizada automáticamente. Mostrar la reseña original

Protean has transformed how we operate and do business

En general
4 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
4 / 5
Relación calidad-precio

Comentarios: Much quicker to issue jobs, get them done, get the info, quote for repairs and invoice on the completion.
Complete traceability of events, no lost emails or 'who's dealing with this' scenarios.
The engineers can take photos on their phone and send them straight to the office via Protean to ensure we quote for and order the correct replacement part.

Puntos a favor: All relevant modules in one place with live data and analysis using the Protean Intelligence feature. No need for additional spreadsheets to support it, it's all here in one package.
Excellent telephone and email customer support with webinars, videos, and online help also available.
Easy to use app which isn't web based so doesn't rely on network connection for continued usage
Regular software updates.
Protean are receptive to enhancement requests for future updates to their software.

Puntos en contra: Enhancement requests can take a while to implement, but any bugs found are usually ironed out quickly.
Bespoke reports or specific software changes can be quite costly.
Learning curve can be steep for new software users due to power of software (it doesn't hold your hand through processes), but classroom training is available in Coventry.

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Protean is core to our operations and their support is excellent.

En general
5 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
4 / 5
Relación calidad-precio

Puntos a favor: Protean is very user friendly and intuitive for the users. New users find it very easy to work with and can quickly get a grasp of the basics. The support we get from Protean is very good, the help desk team are very responsive and can usually resolve any issues very quickly. The engineer PDA's are simple and clear to use and we are looking forward to the improvments in the planner board. Protean are evolving their product and listen to our feedback positively.

Puntos en contra: At times we find that the reporting is a bit clunky, but we are told this will be resolved when we upgrade.