Protean

Protean

5 / 5 5 reseñas

¿Quién utiliza este software?

Protean will transform any field service management business - Mechanical Handling, HVAC, Medical Equipment, Lifts, Tail Lifts, Compressors, Catering Equipment, Fire & Security and many more.


Valoración media

5 reseñas
  • 5 / 5
    En general
  • 4.5 / 5
    Facilidad de uso
  • 5 / 5
    Atención al cliente
  • 4.5 / 5
    Características
  • 4.5 / 5
    Relación calidad-precio

Detalles del producto

  • Precio de partida
    $50/mes
  • Detalles de precios
    We offer on-premise subscription or perpetual licence purchasing options
  • Versión gratuita
    No
  • Implementación
    Instalado: Windows
    Móvil: nativo de Android
  • Formación
    En persona
    En directo en línea
    Seminarios web
    Documentación
  • Asistencia
    Horas laborables
    En línea

Datos del proveedor

  • Protean Software
  • http://www.proteansoftware.co.uk/
  • Fundada en 1999

Información sobre este software

Protean Software is the UK's leading field service management system that makes your business more efficient, profitable and competitive. Our innovative and easy-to-use interface gives you real-time access to workforce and contract information anytime, anywhere. Eliminate paperwork, empower your employees and make crucial business decisions with our tracking, scheduling and collaboration features. Get started with a Free Demo now.


Funciones de Protean

  • Billing & Invoicing
  • Control de inventario
  • Customer Database
  • Dispatch Management
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Contract Management
  • Control de inventario
  • Customer Database
  • Gestión de centros de atención telefónica
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Control de inventario
  • Customer Database
  • Dispatch Management
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Firma electrónica
  • Gestión de inventario
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • Control de inventario
  • Customer Database
  • Dispatch Management
  • Equipment Tracking
  • Job Management
  • Maintenance Scheduling
  • Warranty Tracking
  • Work Order Management
  • Contract Management
  • Control de inventario
  • Customer Database
  • Dispatch Management
  • Job Management
  • Preventive Maintenance
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Task Management
  • Billing & Invoicing
  • Calibration Management
  • Control de inventario
  • Dispatch Management
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Seguimiento de activos
  • Service History Tracking
  • Technician Management
  • Work Order Management

Últimas reseñas disponibles sobre Protean

Traducción realizada automáticamente. Mostrar la reseña original

Protean has transformed how we operate and do business

5/5
En general
4 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
4 / 5
Relación calidad-precio

Comentarios: Much quicker to issue jobs, get them done, get the info, quote for repairs and invoice on the completion.
Complete traceability of events, no lost emails or 'who's dealing with this' scenarios.
The engineers can take photos on their phone and send them straight to the office via Protean to ensure we quote for and order the correct replacement part.

Puntos a favor: All relevant modules in one place with live data and analysis using the Protean Intelligence feature. No need for additional spreadsheets to support it, it's all here in one package.
Excellent telephone and email customer support with webinars, videos, and online help also available.
Easy to use app which isn't web based so doesn't rely on network connection for continued usage
Regular software updates.
Protean are receptive to enhancement requests for future updates to their software.

Puntos en contra: Enhancement requests can take a while to implement, but any bugs found are usually ironed out quickly.
Bespoke reports or specific software changes can be quite costly.
Learning curve can be steep for new software users due to power of software (it doesn't hold your hand through processes), but classroom training is available in Coventry.

Traducción realizada automáticamente. Mostrar la reseña original

Protean is core to our operations and their support is excellent.

5/5
En general
5 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
4 / 5
Relación calidad-precio

Puntos a favor: Protean is very user friendly and intuitive for the users. New users find it very easy to work with and can quickly get a grasp of the basics. The support we get from Protean is very good, the help desk team are very responsive and can usually resolve any issues very quickly. The engineer PDA's are simple and clear to use and we are looking forward to the improvments in the planner board. Protean are evolving their product and listen to our feedback positively.

Puntos en contra: At times we find that the reporting is a bit clunky, but we are told this will be resolved when we upgrade.