Focus Desk

Focus Desk

5 / 5 1 reseña

¿Quién utiliza este software?

We offer customer service tools for businesses of all sizes. Focus Desk is available from anywhere in the world (as long as Internet access is available) and supports all communication channels.


Valoración media

1 reseña
  • 5 / 5
    En general
  • 5 / 5
    Facilidad de uso
  • 5 / 5
    Atención al cliente
  • 5 / 5
    Características
  • 5 / 5
    Relación calidad-precio

Detalles del producto

  • Precio de partida
    $19/mes
  • Detalles de precios
    Price per active user
  • Versión gratuita
  • Implementación
    En la nube, SaaS, web
  • Formación
    En persona
    En directo en línea
    Documentación
  • Asistencia
    En horario ininterrumpido (atiende un representante)
    Horas laborables
    En línea

Datos del proveedor

  • Focus Telecom
  • http://www.focustelecom.pl/en
  • Fundada en 2008

Información sobre este software

Focus Desk is a new solution which allows quick and easy customer issue management. Questions, orders, complaints, returns, and any other issues get automatically registered and then resolved in a timely and streamlined way, making customer care faster and more efficient.


Funciones de Focus Desk

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Gestión de recursos informáticos
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Network Monitoring
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Últimas reseñas disponibles sobre Focus Desk

Traducción realizada automáticamente. Mostrar la reseña original

Smart system

5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
5 / 5
Relación calidad-precio

Comentarios: With the Focus Desk system, there was a significant increase in the number of issues closed within 48 hours, the phone channel service got faster and more efficient, and general service quality went up. The implementation was quick, we have Focus Telecom technical support on hand when needed, and the system itself is very intuitive.