--- description: ¿Qué es y para qué sirve Freshsales? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es Freshsales? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Herramientas de administración de leads](/directory/30017/lead-management/software) > [Freshsales](/software/155563/freshsales) # Freshsales Canonical: https://www.capterra.mx/software/155563/freshsales Página: 1 de 26\ Siguiente: [Página siguiente](https://www.capterra.mx/software/155563/freshsales?page=2) > Freshsales es un software completo de CRM y administración de clientes potenciales para equipos de ventas de alta velocidad. > > Veredicto: 621 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Freshsales? Tecnología, Proveedores de servicios profesionales, Educación, Bienes raíces, Hostelería, Cuidado sanitario, Comercio electrónico, Comercio minorista, Electrónica de consumo, Telecomunicaciones, Finanzas y Contabilidad, Seguros. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 621 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.4/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Freshworks - **Ubicación**: San Mateo, EE. UU. - **Constitución**: 2011 ## Contexto comercial - **Precio inicial**: USD 11.00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, chino tradicional, español, francés, inglés, italiano, neerlandés, polaco, portugués, ruso - **Países disponibles**: Alemania, Argentina, Australia, Austria, Bolivia, Brasil, Bélgica, Canadá, Chile, Colombia, Costa Rica, Ecuador, Emiratos Árabes Unidos, España, Estados Unidos, Filipinas, Francia, India, Indonesia, Irlanda y 22 más ## Funciones - A/B Testing - Acciones activadas por evento - Arrastrar y soltar - Base de datos de clientes - Búsqueda/filtro - CRM - Captura de clientes potenciales - Comunicación multicanal - Contactos compartidos - Creación de informes/análisis - Distribución de clientes potenciales - Firma electrónica - For Financial Institutions - Generación de clientes potenciales - Gestión de actividad de ventas - Gestión de clientes - Gestión de clientes potenciales - Gestión de conflictos - Gestión de contactos - Gestión de correo electrónico - Gestión de documentos - Gestión de donantes - Gestión de equipo - Gestión de flujos de trabajo - Gestión de la comunicación - Gestión de listas de llamada - Gestión de tareas - Gestión del pipeline de ventas - Gestón de procedimientos jurídicos - Herramientas de colaboración - Importación y exportación de datos - Informes de ventas - Mapas térmicos - Métricas de rendimiento - Notas de caso - Panel de actividades - Para el sector de los seguros - Para equipos/organizaciones de ventas - Plantillas de correo electrónico - Programación - Programación de citas - Real-Time Notifications - Segmentación de clientes potenciales - Seguimiento de clics - Seguimiento de clientes - Seguimiento del comportamiento - Seguimiento del tiempo - Sistema de calendarios o recordatorios - Test A/B - Third-Party Integrations … y 28 características más ## Integraciones (en total: 20) - Asana - Calendly - Docusign - Freshchat - Freshdesk - Gmail - Google Calendar - Google Workspace - HubSpot CRM - Mailchimp - Meta for Business - Microsoft 365 - PandaDoc - QuickBooks Online - QuickBooks Online Advanced … y 5 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 ## Categoría - [Herramientas de administración de leads](https://www.capterra.mx/directory/30017/lead-management/software) ## Categorías relacionadas - [Herramientas de administración de leads](https://www.capterra.mx/directory/30017/lead-management/software) - [Software CRM para constructoras](https://www.capterra.mx/directory/30657/construction-crm/software) - [Software CRM para ONGs](https://www.capterra.mx/directory/31515/nonprofit-crm/software) - [Sistema CRM](https://www.capterra.mx/directory/2/customer-relationship-management/software) - [Sistemas automatizados de ventas](https://www.capterra.mx/directory/12/sales-force-automation/software) ## Alternativas 1. [HubSpot CRM](https://www.capterra.mx/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 2. [Zoho CRM](https://www.capterra.mx/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.mx/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.mx/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [EngageBay CRM](https://www.capterra.mx/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) ## Opiniones ### "Great customer relationship management system" — 4.0/5 > **Becky** | *20 de noviembre de 2023* | Hospital y atención sanitaria | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Freshsales' friendly user interface and extensive CRM features are definite pluses. The sales process is simplified because to the lead score and AI-driven insights, which assist prioritize and nurture leads more efficiently. > > **Puntos en contra**: The reporting capabilities, while competent, might benefit from greater customization choices. More granular data could be gleaned from reports if they were more adaptable. > > Overall, my time spent working with Freshsales has been really positive. Our sales team's productivity and cooperation have both greatly benefited from this. Because of its intuitive design and abundance of useful features, it has proven to be an invaluable tool in our sales operations. ----- ### "An Excellent All-In-One CRM and EDM Platform" — 5.0/5 > **Duncan** | *9 de agosto de 2023* | Marketing y publicidad | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Freshsales consolidates virtually every CRM and EDM function that my business needs. I've discontinued my Mailchimp and Zoho subscriptions as a result, and will probably continue cancelling some of my other subscriptions as Freshsales adds more features. The ease of use, capabilities, and value for money are, overall, excellent. I mostly use Freshsales for contact management, collecting self-reported attribution, and email marketing. > > **Puntos en contra**: As with many feature-dense products, there are some parts that are more polished/easier to use than others. I had a fair bit of trouble setting up certain automations, which was made more difficult because a lot of the documentation was out of date (I was saved by Freshworks' excellent support). I also had some trouble setting up self-reported attribution the way I wanted. ----- ### "Freshsales. Fresh start." — 3.0/5 > **Tori** | *14 de agosto de 2023* | Maquinaria | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: Up front, nothing seems overcomplicated. It has the essentials we need to track business on the sales side. Those who tend to support tickets are quite helpful. Happy with the timely, honest support we receive\! > > **Puntos en contra**: As with any system, there are areas of improvement, wishes for changes, and improvements we would love to see implemented. I wish there were more transparent check-ins telling us upcoming changes that are being worked on in the background. I also wish we were notified when updates were going to run so that could better prepare when "Blackout" periods are going to take place during the workday. > > This was our company's first CRM. We still enjoy Freshsales, but often find quirks and areas for improvement that we sent to our representative. There have been advancements since we started with Fresh, but would love to know more insight on what's to come in the next year and three-year plan, so we can prepare and know how the system will improve over time. ----- ### "Best high end software for sales manager and their team working in startups" — 4.0/5 > **Devyani** | *28 de marzo de 2022* | Banca | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I was using this software for 1 and half year, I started with just live real-time chat service and now I have started using its premium features to manage my leads and sending them sales pitch and updates with easy campaign manager. I loved the user interface which takes no brains to understand the features that you need to solve your purpose. I have used their reporting tools that helps me make decisions based on results I have got from campaigns. > > **Puntos en contra**: I would love this tool if they provide integration with social networks too like Instagram and Facebook messages along with LinkedIn. Currently they have limited integration modules. Also importing files takes much time then managing and sending them sometimes it got stuck and I need to reiterate everything again. > > There are many alternative sales tools out there but freshsales helped me in my initial days of lead generation, hence I will recommend this tool to those who have just started into marketing \& sales department. ----- ### "Best Features of Freshsales CRM" — 5.0/5 > **Yogesh** | *10 de octubre de 2022* | Investigación | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Phone system \& O365 Email Integration \& reporting features. > > **Puntos en contra**: Unable to configure Phone system in other VOIP Devices like IP Phone \& Polycom Conference Devices. Linking of Deals with Emails > > Global Compliance requirement as such that of GDPR \& Other relevant regulation with regards to DATA Management \& security. ----- Página: 1 de 26\ Siguiente: [Página siguiente](https://www.capterra.mx/software/155563/freshsales?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/155563/freshsales) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados