---
description: ¿Qué es y para qué sirve HESK? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ¿Qué es HESK? - Reseñas, precios y funciones - Capterra México 2026
---

Breadcrumb: [Inicio](/) > [Sistema help desk](/directory/30008/help-desk/software) > [HESK](/software/156452/hesk)

# HESK

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> Software de mesa de ayuda que permite a los socios del cliente resolver las consultas de los clientes. El software puede implementarse en forma local o en la nube.
> 
> Veredicto: 8 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Vista rápida

### ¿Quién usa HESK?

El software ofrece capacidades de servicio de asistencia a organizaciones de tecnología de la información (TI).

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.4/5** | 8 Opiniones |
| Facilidad de uso | 4.3/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.3/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.4/5 | Basado en las opiniones generales |
| Funciones | 4.0/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Klemen Stirn
- **Ubicación**: Airport City, Israel

## Contexto comercial

- **Precio inicial**: USD 39.95
- **Público objetivo**: Trabajador autónomo, 2-10, 11-50
- **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (local), Linux (local)
- **Países disponibles**: Israel

## Funciones

- Asistencia al cliente
- Gestión de la base de conocimiento
- Gestión de recursos informáticos
- Portal de autoservicio

## Opciones de asistencia

- Chat

## Categoría

- [Sistema help desk](https://www.capterra.mx/directory/30008/help-desk/software)

## Categorías relacionadas

- [Sistema help desk](https://www.capterra.mx/directory/30008/help-desk/software)
- [Software de service desk](https://www.capterra.mx/directory/31027/service-desk/software)

## Alternativas

1. [LiveAgent](https://www.capterra.mx/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Zoho Desk](https://www.capterra.mx/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
3. [Zendesk Suite](https://www.capterra.mx/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Freshdesk](https://www.capterra.mx/software/124981/freshdesk) — 4.5/5 (3408 reviews)
5. [Milvus](https://www.capterra.mx/software/202528/milvus) — 4.8/5 (298 reviews)

## Opiniones

### "Fast and intuitive Support Desk" — 5.0/5

> **Ummar** | *20 de enero de 2020* | Telecomunicaciones | Valoración de la recomendación: 7.0/10
> 
> **Puntos a favor**: It's fast process of setting up and get everything aligned.
> 
> **Puntos en contra**: All features offered in hesk are not free. Prominent features are paid.
> 
> SLA and Customer support, ticket generation with the assignment of agents.

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### "Hesk review" — 5.0/5

> **Chevaun** | *8 de abril de 2021* | Software informático | Valoración de la recomendación: 7.0/10
> 
> **Puntos a favor**: I like that u can customize this software to fit your company  needs  and that u can basically modify and do anything you want with  it  and it's easy to install and use
> 
> **Puntos en contra**: In the beginning I had problems because it  keeps sending me emails  I'm my personal mail account  but when I fix that it work perfectly
> 
> I use to work at a big company  and I implemented hesk as a alternative to a help desk software because that did not have anything to register tickets and insisted and when I implemented this I customized it o fit the company and when I launched it I was a success its a great software and easy to install and use and the client learned very quickly how to use it to

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### "Works fine - for free software" — 3.0/5

> **Samuel** | *20 de mayo de 2021* | Agricultura | Valoración de la recomendación: 5.0/10
> 
> **Puntos a favor**: Used this helpdesk for years. Works vastly better then having no ticket system.
> 
> **Puntos en contra**: Features/support are lacking compared to premium ticket system options.
> 
> Provided a ticket system when we needed one badly. Managing issues via email/phone is just not manageable at any sort of scale. Used the software for years before are needs outgrew HESK's features.

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### "Great Product and Value" — 5.0/5

> **Todd** | *17 de noviembre de 2024* | Seguridad informática y de redes | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: The interface and setup was straight forward and their support were very responsive and helpful.
> 
> **Puntos en contra**: None at the moment for a general ticketing system and KB platform it works very well.
> 
> Setup was quick and easy and it was very cost effective for a small team.

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### "Great product." — 5.0/5

> **Tomasz** | *18 de junio de 2024* | Aerolíneas/aviación | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: What I like most about HESK is the flexibility of this tool - I use it not only as a typical help desk but also as a system for submitting complaints and reporting irregularities within the company. The tool can be easily customized to meet your needs, and you can even edit individual messages and terminology. The creator of the application is very helpful and has never left me without assistance.
> 
> **Puntos en contra**: I like everything about it. It's hard to find something that needs improvement - many things can be customized on your own.
> 
> Easy installation, great flexibility, ability to edit topics and forms. Extensive capabilities for assigning permissions to the staff. Low hardware requirements with considerable capabilities. The program is intuitive for both the staff and users. I think it is underrated - simply because it is not backed by a big corporation that can afford to promote the product - but thanks to this, we have an excellent program whose license costs so little that it doesn't make sense to use the free version (because then you don't have support). Overall, it's a great program.

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## Enlaces

- [Ver en Capterra](https://www.capterra.mx/software/156452/hesk)

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