--- description: ¿Qué es y para qué sirve PhoneWagon? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es PhoneWagon? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Programas para seguimiento de llamadas](/directory/30901/call-tracking/software) > [PhoneWagon](/software/157630/phonewagon) # PhoneWagon Canonical: https://www.capterra.mx/software/157630/phonewagon Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.mx/software/157630/phonewagon?page=2) > Software de seguimiento de llamadas con gran simplicidad que conecta llamadas telefónicas y conversaciones al recorrido digital para impulsar los ingresos. > > Veredicto: 42 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa PhoneWagon? Dedicado a pequeñas empresas y a las agencias que les prestan servicios. Además de las agencias de marketing, esta solución trabaja con una variedad de sectores, como contabilidad, asuntos jurídicos, servicios a domicilio, médicos y bienestar. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 42 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: PhoneWagon - **Ubicación**: New York, EE. UU. - **Constitución**: 2016 ## Contexto comercial - **Precio inicial**: USD 45.00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos ## Funciones - Acciones activadas por evento - CRM - Creación de informes de llamadas - Enrutamiento de llamadas - Grabación - IVR - Identificador de llamadas - Seguimiento de conversión - Seguimiento de palabras claves - Supervisión de llamadas - Transferencia de archivos ## Integraciones (en total: 3) - Google Ads - Google Analytics 360 - HubSpot CRM ## Opciones de asistencia - E-mail/Help Desk - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Programas para seguimiento de llamadas](https://www.capterra.mx/directory/30901/call-tracking/software) ## Categorías relacionadas - [Programas para seguimiento de llamadas](https://www.capterra.mx/directory/30901/call-tracking/software) - [Programas para grabar llamadas](https://www.capterra.mx/directory/30533/call-recording/software) ## Alternativas 1. [CTM](https://www.capterra.mx/software/152004/call-tracking-software) — 4.6/5 (150 reviews) 2. [Nextiva](https://www.capterra.mx/software/175788/nextiva) — 4.6/5 (914 reviews) 3. [JustCall](https://www.capterra.mx/software/157853/justcall) — 4.1/5 (223 reviews) 4. [RingEX](https://www.capterra.mx/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews) 5. [Five9](https://www.capterra.mx/software/132405/five9) — 4.2/5 (481 reviews) ## Opiniones ### "True Visibility + Clear Value to My Clients" — 5.0/5 > **Matt** | *8 de octubre de 2018* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I have a lot to like. It has everything I need without feeling bloated. When a product has a focus on combining simplicity with power like Phone Wagon that really resonates with me. Here's a few highlights of what I've enjoyed most in 2 months of using it. - Call tracking is accurate. I use their DNI system and it does a great job of pulling in call sources from referral traffic that I wasn't seeing before. Adwords keyword level along with other attributes. Ability to take notes and tag calls with different lead sources. Block any spam numbers. - Onboarding and Setup - In an hour call they helped me find the best route to go and get setup with my first client. I've now setup future clients in about 30 minutes with analytics integration, adwords integration, bought local numbers, etc... Everything. Their documentation is complete but very direct so it's easy to follow. Another tool I use is complete but very wordy which made me appreciate this quality recently. - Support - I've needed help a few different times and they are quick and helpful. - The whisper messages, text forwarding, etc... are great features I love being able to turn on in 30 seconds. - Reporting - I can get daily, weekly, monthly reports. And simply graphic it out over time I'm able to see the impact from the email newsletters we send on behalf of clients. The day of the newsletter and the day after call volume is typically 4x. I can see the bump in the timeline graph that I wouldn't have noticed otherwise. > > **Puntos en contra**: They have a whitelabel option which I chose to use. Could use an audit to make all elements actually look whitelabeled. I pointed out a few things and they fixed it quickly though. > > My company helps local businesses grow their leads and sales with digital marketing. Since all are local up to 90% of their leads come through phone calls so tracking this is a big deal for us. For years we tracked traffic and clicks and online leads. Then I upgraded to a simple call tracking system that gave me some basic info to share. It wasn't always accurate and it didn't have everything I needed. Upgrading to PhoneWagon gave me everything I needed without the bloat. I really appreciate the user experience and so do my clients when they login. I'm now showing way more value for the digital marketing we're doing because of the better call tracking and reporting. With more results I'm more clear on what's actually working so we can do better work for our clients. And, I've just increased prices in several services because the value is so clear. It's been a great experience so far\! ----- ### "Unparallelled Support and Ease of Use" — 5.0/5 > **David** | *12 de septiembre de 2019* | Diseño | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The personalized support would be one of the biggest reasons with this product. I think our rep and his team are based in Chicago and I'm literally on the other side of the world in Melbourne. The timezones never match but they are willing to make time and help run through issues I'm having - they do really go over and beyond with their service. All the minut special requests have been added for the Australian market hence joining in October and it's been a quick turn around time. Have my support 100% and looking to slowly grow this company. > > **Puntos en contra**: I haven't really had any major issues and it works as I need it to with my Google Ads agency. ----- ### "Horrendous customer service but an fair decent and mature product for its price-point" — 2.0/5 > **Jeorey** | *8 de mayo de 2021* | Servicios financieros | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Very decent and mature product Quite simple to use Low Price reflecting quality of service. > > **Puntos en contra**: Unethical: Misleading and refusal to honor a paid service (white-lable), and refusal to compromise and offer an an open ended solution. Unacceptable. Ref: \[SENSITIVE CONTENT HIDDEN\] Poor Customer Service:Not uncommon to be ignored by customer service (through email or chat) despite having the emails tracked as opened and messages found as seen. You need to followup. > > The tangible product is fairly well-developed for its affordable price. However, the service buisness practices are quite poor. ----- ### "This group is incredible. I'm very impressed with their customer service and software capabilities." — 5.0/5 > **Carson** | *4 de mayo de 2018* > > **Puntos a favor**: The PhoneWagon software allows us to seamlessly track phone calls for our clients and has resulted in making sure the campaigns are being run correctly. The ability to look at the reports and segment different calls is very helpful to understand the traffic source for each phone call. We like how customers can login to the software and we can give the client different levels of access. Also this team cares about it's clients and is helpful in any way possible\! > > **Puntos en contra**: I honestly can say I don't have any negative things to say about their software or company...I have nothing but a good experience. ----- ### "Simple call tracking that covers all the bases" — 5.0/5 > **Matt** | *28 de enero de 2019* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Phonewagon is simple to setup and it covers all the ground a professional marketer needs to hit for their projects. The integration with HubSpot is great and one of the main reasons we keep coming back to Phonewagon. > > **Puntos en contra**: Can't think of anything, honestly. It's been a solid tool. > > Great customer service and the tool is simple to use. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.mx/software/157630/phonewagon?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/157630/phonewagon) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados