JustCall
¿Qué es JustCall?
JustCall es un sistema telefónico basado en la nube que permite a las empresas recopilar números de teléfono de 58 países y hacer que aparezcan como dígitos locales a sus clientes. El sistema te permite lucir más local para tus clientes y prospectos internacionales, lo que te ayuda a generar cercanía y ganarte su confianza. JustCall te brinda la plataforma que necesitas para administrar a tus clientes internacionales en una ubicación unificada, así como comunicarte con ellos con una solución simple y directa.
¿Quién usa JustCall?
Trabaja con equipos de ventas y asistencia que están en crecimiento.
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Opinones de JustCall
Matthew
Fast implementation, great support team
Comentarios: Painless, easy onboarding. Support is easy to get hold of and they even configured a few lines and integrations that weren't part of the normal set-up. The software works great - both inbound and outbound calls, but the thing that really sets the company apart is the support. I've thrown some next level problems at them, expecting them to say "sorry, but no" - I always get "sure, no problem". Well done.
Puntos a favor:
It's so simple to set up. From purchasing the number, through to setting up complex redirects, configuring end user devices and support is outstanding.
Contras:
Not much, maybe they could have a few more integrations, but maybe I should also ask them if they could make them!
David
Integrates well with most CRMs
Comentarios: We use AgileCRM and although they integrate with Twilio, there's no mobile option, and I'm on the go a lot. We needed to be able to answer at the desk and on the go at the same time. By not using the telephony features in Agile, we are able to go with their cheapest plain, which saves money. JC integrates pretty will, although there's no way to do automated sms campaigns from Agile via JC. The integration allows us to look at the customer history which also displays emails, notes, deals and anything else we want. We used to have to search many places to see conversations, but now we can just look at the history in Agile since it includes phone calls and texts.
Puntos a favor:
JC is very versatile in that it offers the ability to make calls from an app, cell phone or desktop. This allows us to quickly switch from one platform to another. It also integrates pretty will with our CRM which means we can see call and texting information along with other client history.
Contras:
The call quality is subpar, but acceptable, especially from the app. They say that my internet is too slow, but I never had these issues with my previous provider. However, I've found a way around this, and that is to forward to a Google Voice number rather than ring the app. This way, it isn't using my LTE signal. Luckily, the main people answering calls are stationary and on strong wifi, so it's not a huge problem for me as the owner. However, we still have random glitches where we'll answer and no one is there or we try to answer and it doesn't work. But this only happens maybe once per week, so again, not a huge deal. We put up with these things because there isn't a good alternative if we want to continue. integrating the phone with out CRM.
Laura
Just call for small buisnes
Comentarios: Great. Customer support was ready good.
Puntos a favor:
Easy to set up and use, great support when setting up.
Contras:
Not a bad thing I just didn’t need half the features as I am a small business.
Respuesta de JustCall
hace 4 semanas
Hi Laura, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. You can follow our latest product updates here - https://justcall.io/updates/
Amy
Auto Dialer Solution
Comentarios: It was pretty good. We quickly increased our demo scheduling and our forecast. And the data was automatically sync to Salesforce for our reporting. The solution still need to have more maturity, but works fine.
Puntos a favor:
Simple to integrate, easy to use, low pricing, good support, calls recording, Salesforce and Gong integration. We had nice results a few weeks after we started using the auto dialer.
Contras:
It doesn't provide to many features, the integrations fail sometimes and might create duplicated contacts.
Respuesta de JustCall
hace 3 semanas
Hi Amy, Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you're enjoying our product. With respect to the feedback could you kindly explain this in detail over a mail? Please share details about the issue at help@justcall.io and we'll get back to you at the earliest.
Hamlet
Alternativas consideradas:
We tested 12 companies. JustCall won our business.
Comentarios: We tested Google Voice, DialPad, Wix Phone, Ooma, GrassHopper, FreshDesk, Nextiva, Verizon OneTalk, Zoom, RingCentral, Kixie, and JustCall. It was the most feature-rich service. JustCall won us over because of all their features. Their customer service has been fantastic. I'm very happy overall with the service.
Puntos a favor:
We LOVE the SMS after business hours auto-responder feature, the SMS scheduled send feature, and the SMS saved replies feature. This saves us so much time, you have no idea. I also like that their SMS is formatted (so it honors line breaks). Also like that you can do MMS photos and video (except in group messages). Custom music on hold is also very very cool. Their customer service is also fantastic and they actually follow up with you on bug reports, questions, suggestions, etc. They also even added a few features for us on request (i.e. sync phone contacts on the iOS app).
Contras:
the cost is a little more than the competitors, but the service is worth it, we felt. The group SMS lacks MMS capability. The call quality is not HD.
Respuesta de JustCall
hace 3 meses
Hi Hamlet! It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. You can follow our latest product updates here - https://justcall.io/updates/
