---
description: ¿Qué es y para qué sirve JustCall? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ¿Qué es JustCall? - Reseñas, precios y funciones - Capterra México 2026
---

Breadcrumb: [Inicio](/) > [Soluciones de telefonía](/directory/30084/telephony/software) > [JustCall](/software/157853/justcall)

# JustCall

Canonical: https://www.capterra.mx/software/157853/justcall

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> JustCall es un sistema telefónico basado en la nube para que los equipos de ventas y asistencia hagan, reciban, registren o graben llamadas directamente desde un equipo de escritorio o un teléfono.
> 
> Verdict: Rated **4.1/5** by 223 users. Top-rated for **Probabilidad de recomendación**.

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## Vista rápida

### ¿Quién usa JustCall?

Trabaja con equipos de ventas y asistencia que están en crecimiento.

## Quick Stats & Ratings

| Metric | Calificación | Detail |
| **En general** | **4.1/5** | 223 Opiniones |
| Facilidad de uso | 4.3/5 | Based on overall reviews |
| Asistencia al cliente | 4.1/5 | Based on overall reviews |
| Relación calidad-precio | 4.1/5 | Based on overall reviews |
| Funciones | 4.1/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: SaaS Labs
- **Founded**: 2016

## Commercial Context

- **Precio inicial**: USD 29.00
- **Modelo de precios**:  (Prueba gratis)
- **Target Audience**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
- **Deployment & Platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil)
- **Idiomas admitidos**: inglés
- **Available Countries**: Alemania, Australia, Brasil, Canadá, España, Estados Unidos, Francia, India, Irlanda, Reino Unido, Singapur

## Funciones

- Acceso móvil
- Acciones activadas por evento
- Alerts/Escalation
- Archivos de audio y vídeo bidireccionales
- Automated Attendant
- CRM
- Chat en tiempo real
- Colaboración entre varios usuarios
- Comunicación multicanal
- Conexiones SIP
- Creación de informes de llamadas
- Creación de informes/análisis
- Creador de encuestas
- Distribución automática de llamadas
- Enrutamiento automatizado
- Enrutamiento de llamadas
- Envío masivo de mensajes de texto
- Gestión de campañas
- Gestión de centros de atención telefónica
- Gestión de colas de espera
- Gestión de comentarios
- Gestión de contactos
- Gestión de encuestas y sondeos
- Gestión de flujos de trabajo
- Gestión de listas
- Gestión de modelos
- Gestión del rendimiento
- Grabación
- Grabación de texto de llamada
- Identificador de llamadas
- Marcación automática
- Marcador automático
- Marcador predictivo
- Mensaje de voz
- Mensajería SMS
- Mensajería bidireccional
- Mensajería planificada
- Modelos personalizables
- PBX
- Panel de actividades
- Panel de comunicaciones
- Personalización de mensajes
- Recopilación de datos multicanal
- Registro de llamadas
- Seguimiento de llamadas
- Seguridad de datos
- Third-Party Integrations
- Transcripción automática
- Uso compartido de archivos
- VoIP

... and 26 more features

## Integrations (75 total)

- ActiveCampaign
- Agile CRM
- Apollo.io
- Appy Pie
- Appy Pie Design
- Bigin by Zoho CRM
- Bitrix24
- Bloobirds
- Bullhorn ATS & CRM
- Capsule
- Clay
- Close
- Copper
- Dataddo
- Dropbox Backup

... and 60 more integrations

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia 24/7
- Chat

## Categoría

- [Soluciones de telefonía](https://www.capterra.mx/directory/30084/telephony/software)

## Categorías relacionadas

- [Soluciones de telefonía](https://www.capterra.mx/directory/30084/telephony/software)
- [Software para sistemas telefónicos](https://www.capterra.mx/directory/31101/business-phone-systems/software)
- [Software para call center](https://www.capterra.mx/directory/30007/call-center/software)
- [Software para encuestas SMS](https://www.capterra.mx/directory/32937/sms-survey/software)
- [Sistemas IVR](https://www.capterra.mx/directory/30231/ivr/software)

## Alternativas

1. [Aircall](https://www.capterra.mx/software/144486/aircall) — 4.2/5 (458 reviews)
2. [Zendesk Suite](https://www.capterra.mx/software/164283/zendesk) — 4.4/5 (4066 reviews)
3. [Zoho Desk](https://www.capterra.mx/software/169505/zoho-desk) — 4.5/5 (2209 reviews)
4. [RingEX](https://www.capterra.mx/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews)
5. [Bitrix24](https://www.capterra.mx/software/113540/bitrix24) — 4.2/5 (979 reviews)

## Opiniones

### "Evaluación" — 5.0/5

> **Héctor** | *19 de julio de 2024* | Tecnología y servicios de la información | Recommendation rating: 10.0/10
> 
> **Puntos a favor**: La facilidad para hacer las llamadas. Ya incluso identifica el codigo del pais.
> 
> **Puntos en contra**: Que todos los dias desloga y pide condigo de confirmación.

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### "Efficient and user friendly" — 5.0/5

> **Ana Cecilia** | *24 de octubre de 2024* | Construcción | Recommendation rating: 9.0/10
> 
> **Puntos a favor**: It's an easy-to-use app that has several communication methods in one place. The call recording feature is also very helpful.
> 
> **Puntos en contra**: Sometimes it can be tricky to do 3 way calls, but other than that everything works great.
> 
> It's intuitive. I had no experience using a phone system online or doing customer service, and I could learn how to use it in no time.

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### "Easy-to-use tool for placing calls from any location." — 4.0/5

> **Suzi** | *7 de junio de 2023* | Semiconductores | Recommendation rating: 8.0/10
> 
> **Puntos a favor**: It's convenient that JustCall lets us drop voicemails when we call and automates the majority of our text messages thanks to the platform's capabilities. In my day-to-day activities, I have been able to shave off a significant amount of time thanks to it.
> 
> **Puntos en contra**: For unknown reasons, some numbers may be blocked from dialing through JustCall. I have to manually dial the number when this occurs, but thankfully it does so infrequently.
> 
> JustCall is a popular business phone system because of the extensive collection of functions it provides. The platform's user-friendliness, effectiveness in managing calls, capacity to integrate with other business tools, and quality of service have all been lauded. Some customers have complained about bugs and expensive plans, however this is not the case for everyone and may be attributable to different needs and usage patterns. In general, it would appear that JustCall is an effective and trustworthy company phone system.

-----

### "JC Review KK" — 5.0/5

> **Kerry** | *24 de julio de 2025* | Propiedad inmobiliaria | Recommendation rating: 10.0/10
> 
> **Puntos a favor**: It is easy to use and integrates well with other platforms. Overall in my experience it would be highly recommended.
> 
> **Puntos en contra**: I dont really have any cons that I can think of. Occassionally the app will continue ringing on my pc when I have answered a call from my cell phone and I have to close everything out to get it to stop.
> 
> Overall very good, very few technical issues and is a huge step up from the program I used previously.

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### "Avoid Justcall" — 1.0/5

> **Ross** | *14 de noviembre de 2025* | Construcción | Recommendation rating: 0.0/10
> 
> **Puntos a favor**: the application had a lot of features that are similar to competitors in their industry, These features worked for the most part
> 
> **Puntos en contra**: Very aggressive sales process with lacking fulfillment team. They will try to pressure you with their legal team if something doesn't go your way
> 
> We were long time customers of justcall and decided to upgrade our account. After upgrading, we realized it did not contain the features we were looking for. When we emailed them 1 day after signing, they sent a lengthy email threatening their legal team to get involved after rendering 0 services. Unethical company and clearly desperate for money, wouldn't trust them ever again and went with a competitor after this experience.

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## Links

- [View on Capterra](https://www.capterra.mx/software/157853/justcall)

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