Signpost

Signpost

Por Signpost

¿Quién usa Signpost?

20,000+ local businesses have improved their reviews and won new and repeat business with Signpost.

¿Qué es Signpost?

Signpost is the complete and automated solution to collect customer feedback, get more and better reviews, win new customers, get referrals and increase repeat business.

Información sobre Signpost

Signpost

http://www.signpost.com/

Fundada en 2010

Resumen de precios de Signpost

Signpost no está disponible en versión gratuita y no ofrece prueba gratis. Consulta más información sobre precios de Signpost a continuación.

Versión gratuita

No

Prueba gratis

No

Implementación

En la nube, SaaS, web

Formación

En directo en línea

Seminarios web

Documentación

Asistencia

Horas laborables

En línea

Funciones de Signpost

Herramientas para gestionar la reputación
Análisis de sentimientos
Generación de reseñas
Gestión de campañas
Gestión de respuestas
Ludificación
Métricas de redes sociales
Supervisión de redes sociales
Supervisión de reseñas
Análisis
Comentarios de 360 grados
Creación de informes de llamadas
Gestión de encuestas
Recopilación de comentarios
Supervisión de quejas
Acceso móvil
Almacenamiento de documentos
Evaluación de clientes potenciales
Gestión de tareas
Gestión del territorio
Integración de automatización de marketing
Integración de chat interno
Integración de redes sociales
Marketing por correo electrónico
Presupuestos y ofertas
Segmentación
Sistema de calendarios o recordatorios
Análisis
Análisis de sentimientos
Análisis de texto
Análisis predictivo
Gestión de encuestas/sondeos
Gestión de los comentarios negativos
Gestión del conocimiento
Panel de comunicaciones
Recopilación de datos multicanal
Segmentación de clientes
Admite audio/imágenes/vídeo
Biblioteca de preguntas
Encuesta móvil
Encuesta sobre sitio web
Herramientas de análisis de datos
Lógica de exclusión
Marketing por correo electrónico
Rama de preguntas
Recolección de respuestas sin conexión
URL de encuestas personalizadas
Análisis de sentimientos
Compartir en redes sociales
Gestión de campañas
Gestión de los comentarios negativos
Gestión de respuestas
Notificación de reseña de usuario
Panel de comunicaciones
Solicitud de reseña de usuario
Supervisión de reseñas

Opiniones de Signpost

Mostrando 5 de 47 opiniones

En general
4.3/5
Facilidad de uso
4.4/5
Atención al cliente
4.4/5
Funcionalidades
4.1/5
Relación calidad-precio
4/5
Devon M.
Chief Operating Officer
Artículos deportivos, 2-10 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 10/3/2020

"EASIEST platform & YOU will get RESULTS!"

Comentarios: [SENSITIVE CONTENT HIDDEN] totally understood our needs. It is hard to find a company that will work as hard as this one does!! They are WHY we can continue to communicate and get positive reviews and increased SALES---Did I mention increased SALES?? Very happy we are on our 2nd year of being a customer!!

Puntos a favor: I love that SignPost automatically captures details and follows up with our customers with different messages and offers. It has really helped us keep in contact with our customers which has increased sales considerably.

Contras: I wish they could add photos to the text messaging.

Respuesta de proveedores

por Signpost el 13/3/2020

Hi Devon, thank you for the review!

  • Fuente de la reseña 
  • Publicado el 10/3/2020
Scott R.
center director
Administración educativa, 13-50 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 17/2/2020

"Great Company!"

Comentarios: Signpost and the team have done a great job for our business. The staff is super helpful and the product continues to evolve to be even more beneficial. We signed with them a little over a year ago and went from reviews in the single digits to nearly 70. Highly recommended!

Puntos a favor: Signpost and the team have done a great job for our business. The staff is super helpful and the product continues to evolve to be even more beneficial. We signed with them a little over a year ago and went from reviews in the single digits to nearly 70. Highly recommended!

Contras: There is nothing negative I can think of.

Respuesta de proveedores

por Signpost el 20/2/2020

Hi Scott, thanks for your review!

  • Fuente de la reseña 
  • Publicado el 17/2/2020
Heather T.
owner
Veterinaria, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 20/12/2019

"Every business needs a Signpost!"

Comentarios: Signpost has made sure i am comfortable with the product and cares to make sure i am up to date on the new stuff they come up with and are available to me.

Puntos a favor: You cant get noticed unless you have avaliabilty of soliciting customers. People get busy and so do shop owners. So campaigns are a great way to keep in contact with my clients and scedualed campaings help to keep them professional looking . I like the part where the Mia system makes sure you are not over sending messages and campaings. Making sure our customers have a chance to review our services is a nice feature. The capabilities to rectify any negative feedback before it goes public is a great save. There are mean people out there and this helps us weed them out.

Contras: you fixed one con: being able to edit inside of a customers file.

Respuesta de proveedores

por Signpost el 31/12/2019

Hi Heather, thanks for the great review! We love to hear your feedback so we can adjust the platform based on what our customers are looking for, like your edit to a contact's profile, so keep 'em coming. Thanks again!

  • Fuente de la reseña 
  • Publicado el 20/12/2019
Leanna A.
Marketing Director
Alimentación y bebidas, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    3/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    3/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 16/12/2019

"SignPost is Helpful...but be Hesitant (Dependant on type of Business) "

Comentarios: We personally had a bit of a rough start with SignPost. Even though we had multiple phone calls and screen-share meeting with the representatives, we somehow misunderstood the basic features and how they were carried out. We were confused disappointed after signing the contract and not realizing the issues until during the onboarding process. We ended up turning off a few features that didn't appeal to the way we conduct business and interact with our clients. That being said, we have not regretted using SignPost as we have received an influx of positive online reviews, it just takes more supervision than expected. My boss and I agree that I have to "babysit" Mia (Signpost's algorithm) to feel comfortable having her interact with our customers and their information. We have decided to manually unsubscribe clients who have been asked for a Google review, because we don't want them to perpetually be asked. From what we can tell there is an automated follow-up/reminder email prompt every month to three months, and we felt that was hastling to our clients.

Puntos a favor: - It's capability to merge contact info from Gmail so you don't have to manually enter clients.
- It does work! We have received over 150 positive Google reviews in about 9 months.
- It gives you weekly/monthly updates on have many clients were added or how many reviews you receive.
- The customer support reps have been very gracious and helpful.

Contras: - While merging contacts from Gmail saves you time, ANYONE you email is eligible for a review. This means if someone only has a basic question, but doesn't get a quote or purchase services can receive a request for a review (unless you have the foresight to manually remove them). Or a partnering vendor or sales person you responded to can be included as well. This has happened to us, and most non-past clients find it odd. It's especially awkward in our case when it's someone who went with a different cater.
- Also, there isn't a way for the algorithm to know WHEN the services were. We have had clients book with us and get asked for a review weeks before the actual services. Sometimes they'll still create a Google review that is vague but positive; however, we'd rather wait until we exceed their expectations during their event so they'll write a genuinely enthusiastic and detailed Google review.
- You can't really customize the email verbiage to make it sounds like it's actually from you. Compared to our usual company verbiage, the email headlines and overall messages don't sound like their coming from us. The only customization you have are some basic color accents and inputting your logo.

Respuesta de proveedores

por Signpost el 30/12/2019

Hi Leanna, thanks for taking time to leave us a review! We're glad to hear the reviews have been successful and it sounds like you're overall happy with your account. However, a recent update announced in Signpost News a few months back may solve your concern with email frequency! There is now a setting you can adjust to control how many emails your customers receive overall. We also do connect to certain payment/invoicing systems and you can segment your client lists to control what is sending out more specifically. I'll relay this to a member of our Customer Success team so we can get these solutions in front of you. Thanks again!

  • Fuente de la reseña 
  • Publicado el 16/12/2019
Michelle B.
Owner/Founder
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: Más de un año
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 2/3/2020

"Signpost Marketing is AWESOME!"

Comentarios: Simply AWESOME. I was a bit skittish/non-trusting at first given I'm a solo practitioner. Once Signpost gained my trust with their emails, phone calls and excellent service from folks like [SENSITIVE CONTENT HIDDEN], I have not looked back. Grateful to them for their skill set and their ability to keep more customers finding me.

Puntos a favor: Their Google Adwords support and reputation management features are both outstanding. The simplicity of the Google Adwords reporting they created has been VERY helpful for me as a small business owner to better understand what's working and what's not.

Contras: While the price-point may seem a bit high, as a solo practitioner I can tell you the apples to apples of the $'s spent vs. not spending it with is with Signpost absolutely is well worth it. I'm incredibly grateful for the increase in sales I've received thanks to Signpost so I can now expand and grow my business.

Respuesta de proveedores

por Signpost el 4/3/2020

Hi Michelle, thanks for your great review! We look forward to working with you further!

  • Fuente de la reseña 
  • Publicado el 2/3/2020