17 años ayudando a las empresas mexicanas
a elegir el mejor software

¿Qué es Freshchat?

Freshchat es un moderno software de mensajería creado para los equipos de ventas y participación del cliente, para hablar con clientes y clientes potenciales en sitios web, aplicaciones móviles y redes sociales. Un gran avance desde el chat en vivo existente, Freshchat ayuda a las empresas y a sus equipos a enfocarse en una experiencia de mensajería continua y orientada al contexto. Con funciones como campañas, bot de ventas, autoservicio integrado y enrutamiento inteligente de mensajes, se establecen y cumplen las expectativas, y las respuestas a las preguntas de los visitantes son más inteligentes y rápidas.

¿Quién usa Freshchat?

El mercado objetivo de Freshchat se compone de equipos de ventas, asistencia al cliente y marketing de empresas SaaS y de comercio electrónico con hasta 50 miembros del equipo utilizando el producto.

¿Dónde se puede implementar Freshchat?

Basado en la nube
Entorno local

Sobre el proveedor

  • Freshworks
  • Ubicado en San Mateo, EE. UU.
  • Fundada en 2011

Asistencia de Freshchat

  • Asistencia telefónica
  • Asistencia 24/7

Países disponibles

Afganistán, Albania, Alemania, Andorra, Angola y otros 224

Idiomas

alemán, chino, coreano, español, francés y otros 9

precios de Freshchat

Precio inicial:

INR 1,799.00/mes
  • Sí, ofrece una prueba gratuita
  • Sí, ofrece una versión gratuita

Freshchat dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de Freshchat está disponible a partir de INR 1,799.00/mes.

Planes de precios consigue una prueba gratuita

Sobre el proveedor

  • Freshworks
  • Ubicado en San Mateo, EE. UU.
  • Fundada en 2011

Asistencia de Freshchat

  • Asistencia telefónica
  • Asistencia 24/7

Países disponibles

Afganistán, Albania, Alemania, Andorra, Angola y otros 224

Idiomas

alemán, chino, coreano, español, francés y otros 9

Imágenes y videos de Freshchat

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Funciones de Freshchat

  • Acceso móvil
  • Alertas y notificaciones
  • Analítica aumentada
  • Asistencia al cliente
  • Asistente virtual
  • CRM
  • Chat en tiempo real dirigido a consumidores
  • Chat en vivo
  • Chat proactivo
  • Chat y mensajería
  • Chatbot
  • Comunicación multicanal
  • Creación de informes y estadísticas
  • Creación de informes/análisis
  • Creación de marca personalizable
  • Desarrollo sin código
  • Detección del idioma
  • Encuestas y comentarios
  • Enrutamiento automatizado
  • Formulario sin conexión
  • Geosegmentación
  • Gestión de la base de conocimiento
  • Gestión de la comunicación
  • Gestión de la experiencia del cliente
  • Gestión de tareas
  • Herramientas de colaboración
  • Historial de cliente
  • Historial de transcripciones/chat
  • IA y aprendizaje automático
  • Integraciones de terceros
  • Panel de actividades
  • Procesamiento de lenguaje natural
  • Programas de respuesta automática
  • Respuestas automáticas
  • Robot preconfigurado
  • Seguimiento de interacciones
  • Software de asistencia remota
  • Sugerencias de consultas
  • Transferencias/enrutamiento
  • Varios idiomas

Alternativas a Freshchat

La primera plataforma mundial de mensajería de clientes para el crecimiento empresarial.
Pon la atención al cliente en el corazón de tu empresa. Haz que los clientes estén más satisfechos, los agentes más capacitados y tu negocio más saludable.
24 000 negocios utilizan Premium Live Chat y Help Desk Software. ¡Prueba LiveChat y convierte a los equipos en rockstars de atención al cliente!
Zendesk permite a las empresas brindar asistencia, escalar con autoservicio y diferenciarse con un compromiso proactivo.
Drift ayuda a tu equipo a generar más clientes potenciales y reservar reuniones más rápidamente mediante mensajes.
Herramienta de chat para conectarse con los clientes a través de una aplicación móvil o en tu sitio web. Soporta el historial de chat y análisis de rendimiento.
Une a los miembros de tu equipo utilizando la herramienta de chat grupal que permite compartir archivos, reuniones en línea y llamadas.
LivePerson hace la vida más fácil al transformar la forma en que las personas se comunican con las marcas a través del chat y la mensajería compatibles con bots e IA.
Herramienta de gestión de WhatsApp para empresas con un generador de chatbot sin código

Opinones de Freshchat

Evaluación media

En general
4.1
Facilidad de uso
4.1
Atención al cliente
3.9
Funcionalidades
4.0
Relación calidad-precio
4.0

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Encontrar opiniones por puntuación

5
43%
4
36%
3
13%
2
4%
1
4%
David
CEO en España
Software informático, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

No utilices éste servicio

1.0 hace 4 meses

Comentarios: Nefasto. Pésimo, tras reportar al equipo de desarrollo un BUG, llevamos 6 meses con un error reportado en el chatbot, 4 veces han dicho que lo han solucionado, 4 veces en 6 meses y todo sigue igual.

Puntos a favor:

Nada, llevamos 6 meses con un error reportado en el chatbot, 4 veces han dicho que lo han solucionado, 4 veces en 6 meses y todo sigue igual.

Contras:

Todo es malo, el servicio de soporte de ellos es pésimo, el servicio de incidencias es peor todavía, eso si, cobrar por algo que no funciona lo llevan genial.

Juan Andres
Administracion de Empresas en Colombia
Tecnología y servicios de la información, 1,001-5,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Freshchat es lo que buscas.

4.0 el año pasado

Puntos a favor:

Me gusto que tiene un listado de respuestas predeterminadas, es un programa intuitivo y facil de usar.

Contras:

Tiene problemas con su correccion ortografica.

Usuario verificado
Usuario de Linkedin verificado
Internet, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Más de 4 años usando Freshdesk

5.0 hace 2 años

Puntos a favor:

Una herramienta muy completa para el servicio de atención al cliente. Junto con el resto de Apps de Freshwork, se convierte en un sistema completo para la gestión diaria.

Contras:

Atención al cliente solo en inglés, y estaría bien ajustar los precios al usar varias apps de Freshworks.

Amirullah
Amirullah
Product Specialist en Indonesia
Usuario de Linkedin verificado
Marketing y publicidad, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Freshchat is User-Friendly Apps

5.0 hace 2 años

Comentarios: We are very happy with the features in Freshchat, starting from Segmentation and even the Advanced Automation feature which makes it easy for us to create reminders for each of our Agents.

Puntos a favor:

Omnichannel feature from all social media platforms such as Facebook, Instagram and also Google My Business

Contras:

Integration with Tiktok as well as marketplaces in Indonesia such as Tokopedia, Shopee, Bilbi or Lazada

Yann
Yann
Podcasting Consultant en Finlandia
Medios online, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

A solid tool to provide top-notch customer support through live chat

4.0 hace 5 años

Comentarios: Freshchat has been a solid option to allow website visitors and users to ask questions and for me to interact with them, provide them with answers or point them toward a specific web page or resource.

Puntos a favor:

The two things that really stood out for me are Freshchat's overall design and user interface and the ability to manage live chat conversations from either a computer or mobile device. The latter aspect is something one would expect from most live chat tools but I think that still isn't the case...

Contras:

The one thing I didn't like much about Freshchat had to do with the smartphone app. I had two separate live chat widgets (each on a separate site) and in order to keep track of both, I had to log in and out from the app to access the interface related to the specific live chat. This aspect may not be an issue with some of the Freshchat plans but I found it not ideal since other tools I have used would make it possible to manage live chats embedded on different sites straight from just one dashboard.

Kate
Kate
CEO en EE. UU.
Usuario de Linkedin verificado
Resolución de conflictos alternativa, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

I simply could not figure out how to use it

3.0 el año pasado

Puntos a favor:

Whenever I requested assistance, they would offer someone to assist me, but the person would then send me a whole bunch of highly technical tutorials and the jargon was over my head.

Contras:

I could not figure out how to use or optimize it for my business. Also, it wouldn't integrate with ConvertKit.

Seth
Seth
Camp Director en EE. UU.
Usuario de Linkedin verificado
Gestión de organizaciones sin ánimo de lucro, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Clean, Professional and Simple Set-up

4.0 hace 5 años

Comentarios: I loved the overall chat features. The dashboard and app are very clean. The only reason I switched was due to price.

Puntos a favor:

I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team. The app on my phone made it simple to chat with visitors on my website from my phone.

Contras:

While I started off with a free version, the paid version was a little too expensive for what I wished to use. I found a cheaper alternative.

Alternativas consideradas: HappyFox Chat, Olark y Zendesk Suite

Razones para cambiar a Freshchat: I originally chose freshchat because it was less expensive than the other products.

Chetan
Chetan
Director en India
Usuario de Linkedin verificado
Ropa y moda, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Freshchat is the Great Customer Support Software

5.0 hace 3 años

Comentarios: It was a good experience, but we always wanted an amazing experience.

Puntos a favor:

Freshchat is the nice customer support software to help customers with immediate response.

Contras:

It's not full functioned, according to me, and have the higher prices as compare to deliverability.

Alternativas consideradas: LiveAgent, Crisp y LiveChat

Razones para cambiar a Freshchat: It was a better tool as comparison from others in my alternative list during the time of purchase.

Darien
Darien
Associate Pastor en Canadá
Usuario de Linkedin verificado
Instituciones religiosas, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Freshchat is a quality chat application with a confusing backend UI and an impossible login system

3.0 hace 4 años

Comentarios: Freshchat is a quality chat program that can be difficult to setup and lacks the design quality of other competing brands

Puntos a favor:

Once I managed to create an account, Freshchat was easy enough to setup and offered a lot of customizable features as well as the ability to add up to 10 users - all for free - which made it a useful application for our non-profit. Their API was also very well documented, allowing for custom code to be run to allow for certain things like triggering the chat via URL redirect, all of which was beneficial for a season.

Contras:

The initial setup of freshchat - namely creating an account - was nigh impossible, and extremely confusing. Freshchat offers deep integrations with Freshworks suite of products, but for someone not looking to use their other products, it became a nightmare to start. Creating an account meant creating an account with Freshdesk and a couple other products of theirs, then it only would let me login to the admin panel of my overall Freshworks account (which doesn't allow for access to Freshchat), and then when I finally found the correct login page for Freshchat, their gmail login system would consistently fail and lock me out. In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three different accounts - most of which I abandoned because they wouldn't allow me to remove the extra Freshworks products I did not want. As well, basic features such as chatbots & email responses to chats were all locked behind a paywall - with a trial that failed to explain their use - and a customer service team that barraged me with numerous phone calls & emails asking me to upgrade from their free tier, even after I said I wasn't interested. Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from occasional use, no one used the chat features - which changed the second we switched providers

Lecy
Reservations Specialist en EE. UU.
Ocio, viajes y turismo, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Didn't Stick with Freshdesk Messaging

3.0 hace 3 años

Comentarios: Overall I had a poor experience with Fresdesk Messaging. I would honestly not recommend it to others based on my short experience. Again, we only used it for a trial run but all of my team members were fine to move on to the next option.

Puntos a favor:

I was excited at the prospect of using Freshdesk. My company was looking to re-instate live chat on our site and wanted an app with a smaller footprint.

Contras:

None of us could get the notifications to work. We had multiple people looking into it and it wouldn't work. It also felt overly complicated and not super user friendly. We tried a couple of bots during our trial period and they did not function how we indented.

Rameez
Content Developer en Sudáfrica
Comercio minorista, 1,001-5,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great for front end customer service

4.0 hace 6 años

Comentarios: I love Freshcaht! It's made customer engagement so much more pleasant for our company as our target audience are not exactly tech-savvy people. This simple and easy to use chatbot is simply a blessing .

Puntos a favor:

I love the chat bot. This is being seen more and more on various websites with huge traffic and Freshchat does it so well. The fact that the bot interacts with you until such a point where it decides that it can no longer assist and only then pushes you through to a human. This is amazing because it allows you to customise so many outcomes.

Contras:

The bot is a bit laggy at times and irresponsive. This, however, is not a major issue as it resolves itself after about a minute. There are times when a comm will be sent via the bot but no response will come through for about a minute.

Alternativas consideradas: Meltwater

Razones para cambiar a Freshchat: We purchased licences for Freshdesk and naturally wanted to try out Freshchat as well.

Marek
CEO en Polonia
Servicios financieros, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Freshchat Review

4.0 hace 2 años

Comentarios: Overall, my experience with Freshchat was positive. It was a reliable and efficient platform that helped me provide better support to my customers. While there were some areas for improvement, such as the reporting capabilities, the platform was a valuable addition to my customer support toolkit.

Puntos a favor:

I really liked the simplicity and user-friendliness of Freshchat. It was easy to set up and customize, and the chat interface was very intuitive. I also appreciated the automation features that allowed me to streamline my support processes.

Contras:

One thing I didn't like about Freshchat was the limited reporting and analytics capabilities. While the platform provided basic metrics, such as response times and customer satisfaction ratings, I found it lacking in terms of more in-depth insights and analytics.

Alternativas consideradas: Microsoft Teams

Yuri
Help Desk Manager en Bulgaria
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Easy chat

5.0 el año pasado

Puntos a favor:

It's very easy to integrate with Whatsapp and to use the chat in general it's a good experience overall.

Contras:

I haven't found any issues with the chat as of yet.

Usuario verificado
Usuario de Linkedin verificado
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Chat solution for enterprises

4.0 hace 2 años

Puntos a favor:

The thing that I like about freshchat is the simplicity of the UI and its various automation options. I used it for a trial period and I liked the overall experience of it.

Contras:

Despite having all the great features it does not offer a lot of customization in the free tier and it becomes expensive when you need more customization when compared with its competitors.

Usuario verificado
Usuario de Linkedin verificado
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Freshchat experience review

5.0 hace 2 años

Puntos a favor:

The user interface is very easy to use and understand. You can also customize their theme depending what you like for your needs.

Contras:

Sometimes the notification sound is not working but still a good platform to use.

Usuario verificado
Usuario de Linkedin verificado
Software informático, 10,000+ empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

One of the best software for automated and natural customer chat responses

5.0 hace 2 años

Comentarios: The overall experience was excellent, I was able to trust their app, and definitely liked their modern look of the UI.

Puntos a favor:

I like their UI the best, it is very intuitive, easy to understand, and looks beautiful. I can also customize their theme as per my website's requirements. The automated responses they provide are intelligent, learn from previous answers, and can be hooked into any channel like WhatsApp, Sms, Messenger, etc. There is no more convenient app I have seen before. It's very simplified and provides real-time context for faster and more effective responses.

Contras:

I did not identify any major con, and any issue I faced during setup was resolved by their customer support team, and they were quick to respond.

Usuario verificado
Usuario de Linkedin verificado
Software informático, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

You get what you pay for.

3.0 hace 6 años

Puntos a favor:

Price is on the lower end of the customer chat solutions out there. And it has the core features you need if you need more than the cheapest options.

Contras:

Where to start. Quality is an issue. If you don't have a lot of traffic, maybe this is enough. But the second you get into their more advanced controls, we just experienced so many anomalies... It was hard to know what was us and what was them. And anytime we reached out for help, the majority of their team is based overseas and turn around seemed slow. Then when it came to troubleshooting, they always wanted links and screenshots. Meanwhile, since they took so long to respond, you are long past being in the error state and moved way past the issue - knowing the issue still likely exists. This lead to nothing getting fixed or resolved. Pay the premium and get Intercom or Drift. Or get one of the cheap options out there.

June
Founder en Malasia
Servicios jurídicos, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Freshchat support is BAD , UNRESPONSIVE,

5.0 hace 4 años

Comentarios: 0 for support
good for software

Contras:

Being the Chatting / ticketing company, i have to say their support is really bad after being in touch with them for 6 days ( everyday 2 emails) my billing issue remain unresolved - they said i have not paid $0.23 , and even i paid for full subscription fees at $38, because there is a charging issue ( the payment gateway they use cannot charge anything lesser than $0.5) and i have been emailing them at least 10 emails to resolve this issue, they just keep on looping us to different department, and did not resolve this, and did not reply. and thus, they deactivate our accoutn just because it is $0.23 and their failture in replying my 10 emails in requesting this issue to be resolved. I am very very very disappointed with thte support system, i felt like there is no support at all, but a team of support who loves to pass ticket all over the organization without resolving a tiny problem for their clients. you will spend a lot of time with the support not because of the software not great but because they love to loop u differently to different departmetn without getitng a problem solved.

Usuario verificado
Usuario de Linkedin verificado
Servicios de información, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

No notifications to admin or agent when inbox is not open

2.0 hace 4 años

Puntos a favor:

Cheap and affordable pricing Design is good

Contras:

Sometimes i forget to check the messages and i miss lot of chat queries because of not receiving desktop notifications for new chat messages. I check emails less often. They have this feature for visitors called "never miss a response by turning on notifications" but not for admins. I've contacted their support and they tell me that i only get notifications if i keep the inbox open

Usuario verificado
Usuario de Linkedin verificado
Software informático, 10,000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great Messaging bot for e-com websites

5.0 hace 5 años

Comentarios: Best messaging software that will help in improving business and acts as a sales bot which really help in reducing human effort

Puntos a favor:

Freshchat is great messaging software we can integrate in websites. it works as sales bot, and build great relationship between customer and organization.it can help in campaigns that will increase sales.

Contras:

Not really con, but sometime it takes little time to respond, and for free-trial period I think there is no 24X7 customer care.

Bipin
Bipin
Digital Marketing Executive en India
Usuario de Linkedin verificado
Software informático, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Freshchat has many issues

2.0 hace 7 años

Puntos a favor:

It's easy to configure the automated messages which works fine. We found these were very effective in initiating with the interested visitors and get their contact details.

Contras:

There are numerous things like: - Poor on-time notifications of web visitors. - Take almost 10 secs to the chat box to appear after initializing a chat. - Difficult to transfer chat. - Really bad customer support.

Okechukwu
Head Customer Care en Nigeria
Juegos de azar y casinos, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Brilliant tool for live chat

4.0 hace 3 años

Puntos a favor:

Great user experience and interface. Freshchat was easy to set up to our existing system and provided value for money when compared with other similar software. Offline experience was well set up. Best feature is the "reports and analytics" which helped a lot of monitoring and decision making

Contras:

The AI system was a bit confusing for starters

Krishna
Krishna
Business Analyst en India
Usuario de Linkedin verificado
Servicios de información, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Easy to set up and easy to manage

5.0 hace 6 años

Comentarios: Good and easy to set up

Puntos a favor:

All required options are available. Reports and dashboard features are good.

Contras:

Sometimes the notifications do not pop up on time which makes the agents difficult to act faster.

Armando
Armando
Central VT en Portugal
Usuario de Linkedin verificado
Producción audiovisual, 1,001-5,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

A good alternative to zendesk

4.0 hace 6 años

Comentarios: Some of my clients need a chat tool for their Wordpress wensites. They need to be something simple to use and that can be used in their mobile phone.

Puntos a favor:

I like the way it integrates with wordpress. Easy to manage by my clients. Connection with FreshDesk.

Contras:

Nothing so far that i did not like in the app.

Usuario verificado
Usuario de Linkedin verificado
Software informático, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

If you have an ecommerce site you need freshchat

5.0 hace 6 años

Puntos a favor:

Great tool for providing real time support. BOTs functionality is great for automatizing. Recommend to each ecommerce site. Allows to provide 7x24 through iOS or Android App.

Contras:

If integrated with social media, messages are not marked read on each. :(