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¿Quién utiliza este software?
Los desarrolladores han diseñado un sistema de CRM innovador que está dedicado a empresas grandes y medianas.
Valoración media
50 opiniones- En general 4.8 / 5
- Facilidad de uso 4.6 / 5
- Atención al cliente 4.6 / 5
- Funcionalidades 4.6 / 5
- Relación calidad-precio 4.7 / 5
Detalles del producto
- Versión gratuita Sí
- Prueba gratis Sí
-
Implementación
Instalado: Mac
En la nube, SaaS, web
Instalado: Windows
-
Formación
Seminarios web
Documentación
-
Asistencia
Horas laborables
En línea
Datos del proveedor
- YetiForce
- https://www.yetiforce.com/en/
- Fundada en 2014
Sobre Yetiforce
YetiForce ayuda a las empresas a utilizar mejor el CRM de código abierto profesional gratuito para reducir los costos y mejorar el rendimiento en toda la estructura de comunicación. Se ofrece la oportunidad de desviar los costos de licencias costosas hacia sistemas personalizados hechos a la medida de tus especificaciones.
En 2017, YetiForce fue nombrado el software de CRM más asequible en la clasificación de Capterra. Se enumeraron más de 500 aplicaciones de CRM diferentes, pero se eligió a YetiForce como el n.º 1.
Funciones de Yetiforce
- Base de datos de clientes
- Generación de propuestas
- Gestión de campañas
- Gestión de canales
- Gestión de clientes potenciales
- Gestión de comisiones
- Gestión de contactos
- Gestión de contratos
- Gestión de llamadas
- Gestión de oportunidades
- Gestión de ventas sobre el terreno
- Gestión del territorio
- Marketing por correo electrónico
- Métricas de rendimiento
- Previsión de ventas
- Seguimiento de recomendaciones
- Acceso móvil
- Almacenamiento de documentos
- Evaluación de clientes potenciales
- Gestión de tareas
- Gestión del territorio
- Integración de automatización de marketing
- Integración de chat interno
- Integración de redes sociales
- Marketing por correo electrónico
- Presupuestos y ofertas
- Segmentación
- Sistema de calendarios o recordatorios
- Análisis de atención al cliente
- Búsqueda
- Catalogación y categorización
- Chat en vivo
- Control de respuestas por correo electrónico
- Gestión del conocimiento
- Métricas de rendimiento
- Portal de autoservicio
- Seguimiento de asistencia al cliente
- Diagramas de Gantt
- Gestión de carteras
- Gestión de ideas
- Gestión de presupuestos
- Gestión de recursos
- Herramientas de colaboración
- Metodologías ágiles
- Modelos personalizables
- Métodos tradicionales
- Portal de clientes
- Seguimiento costes hasta finalización
- Seguimiento de hitos
- Seguimiento horas/gastos
- Tablero kanban
- Alertas y alzada
- Almacenamiento de documentos
- Chat en tiempo real
- Comunicación multicanal
- Creación de marca personalizable
- Enrutamiento automatizado
- Gestión de SLA (Service Level Agreement)
- Gestión de la base de conocimiento
- Gestión de recursos informáticos
- Gestión de tickets
- Integración de correo electrónico
- Portal de autoservicio
- Seguimiento de interacciones
- Supervisión de redes
Los productos más populares
Las opiniones más útiles de Yetiforce
Great product, and for free! Great choice for any business!
Publicado el 18/5/2018
Mariusz F.
Comentarios: Full and quick access to customer data.
Puntos a favor: All necessary modules, widgets and features are already in the system for free, the developers also provide free help. The system is quite easy to install and manage and it's very user friendly when properly configured. One of the factors that made us choose YetiForce is their beneficial license. The app is fast, secure, looks good and works well.
Contras: Quite limited know-how resources like tutorials or manuals, no auto updates, some functionalities still need some work (eg. chat).
Respuesta de proveedores
por YetiForce el 28/5/2018
Thank you very much for your opinion and comments. We will definitely focus on creating more detailed documentation, manuals, and video tutorials for YetiForce.
An awesome CRM and its opensource and free !
Publicado el 14/11/2018
Benjamin B.
Comentarios: YetiForce works perfectly and I have never had any big issues. They seem to make it better and better with each new release.
Puntos a favor: The most complete CRM system with many built-in features. YetiForce offers far more customization than I ever thought and it is pretty easy to adjust the system once you figure it out.
Contras: Nothing as of now. The software is fast, stable and helps me with my day-to-day tasks, so I cannot complain. I'd love to see a mobile app. But maybe it's better to work strictly from computer, helps to stay focused.
Respuesta de proveedores
por YetiForce el 20/11/2018
Thank you for your favorable review and comments. There is no mobile app for YetiForce indeed, but you can use it in your browser on any mobile device if needed.
Affordable & Excellent
Publicado el 29/1/2019
Piotr S.
Comentarios: I'm really glad I found and gave YetiForce a try.
Puntos a favor: YetiForce is a great and free open source CRM. It's very user friendly and easy to navigate, you can customize pretty much anything you want. You get exactly what they promise - a complete and fully functional system for free. Each new update brings a ton of improvements and new functionalities. If you run into trouble with the system or updates you can always use their free support. I sincerely hope more open source projects follow this path.
Contras: Updates are usually postponed by a couple of weeks from their initial "deadline" and there is no auto update function. As many others mentioned, the documentation could be improved.
Respuesta de proveedores
por YetiForce el 1/2/2019
Thank you very much for this outstanding review. We realize postponing updates might be annoying but we want to get rid of all the known bugs before we publish the new version. We do our best to stick to the schedule and provide our users with as polished software as possible.
Yetiforce CRM - A superb newcomer that exceeds expectations, and continuously delivers and surprises
Publicado el 8/3/2017
Chris S.
Comentarios: I have been using Yetiforce for just over a year now and can honestly say it is the best Open Source CRM I have ever worked with. As a previous CiviCRM and Vtiger user, I am pleasantly surprised at the standard of their product, the rapid development process, and how professional the yetiforce team are. I am currently a community user, as still working with it on a development site, but have begun to use their paid-for services with some customization work (which is also impressive with quick turnaround and lots of supportive advice when I didn't quite understand). Having worked with it for the past year I have decided to commit to it full time now as my preferred CRM (and in the process of moving my live data from my Vtiger CRM). I am also working towards becoming a full-fledged paying customer once my business grows. The only downside for me at the moment is the lack of documentation, but it is a small price to pay for the quality of the product they produce. I appreciate it is early days and they are a growing business, so the documentation will eventually come. In the meantime, there is a growing and supportive github community that helps when we get stuck. Yetiforce is one of the most feature-rich CRMs I have ever seen and is wonderful to work with. I would highly recommend it to anyone looking for alternatives to what is currently out there!
Puntos a favor: Feature rich, easy to customize, ability to create your own modules, fast loading (no shaky screen transitions like my old vtiger used to do), superbly integrated with components such as Roundcube
Contras: Lack of documentation so it requires some technical ability to do customizations and setup some tasks
Respuesta de proveedores
por YetiForce el 14/3/2017
Thank you for taking the time to review our system. We are working on better documentation.
Complete and user friendly CRM
Publicado el 7/6/2018
Magdalena K.
Comentarios: The work is easier and faster.
Puntos a favor: YetiForce has a lot of versatile functionalities and tools that can be easily found in the application. It's also fairly easy to manage from the administrator's perspective. Updates and new features are released quite regularly. The application is free and opensource so the possibilities are endless.
Contras: The documentation is incomplete, sometimes you have to experiment with some settings because there is no description that would explain what certain options do in the system.
Respuesta de proveedores
por YetiForce el 8/6/2018
Thank you very much for this great review!