¿Quién utiliza este software?
Equipos de marketing, ventas y éxito del cliente usan Ebsta para impulsar la participación del cliente. Actualmente, Ebsta se integra con Salesforce, Gmail y Google Calendar.
Valoración media94 opiniones
- En general 4.8 / 5
- Facilidad de uso 4.7 / 5
- Atención al cliente 4.6 / 5
- Funcionalidades 4.7 / 5
- Relación calidad-precio 4.6 / 5
Detalles del producto
- Precio inicial USD 30.00/mes
- Versión gratuita Sí
- Prueba gratis Sí
En la nube, SaaS, web
En directo en línea
Datos del proveedor
- Fundada en 2009
Ebsta permite a miles de empresas impulsar la participación del cliente a escala. La plataforma de inteligencia sobre el cliente de Ebsta integra a la perfección Salesforce, correos electrónicos y calendarios para desbloquear automáticamente la red de tu empresa, crear cadencias personalizadas, realizar un seguimiento de la participación en tiempo real, calificar la participación del cliente y medir el rendimiento del equipo. La extensión de Ebsta para Chrome está repleta de funciones para aumentar la productividad, incluida la integración con Salesforce, el seguimiento de correo electrónico, la programación para envío posterior y el programador de reuniones.
Funciones de Ebsta
- Búsqueda de clientes potenciales
- Captura de clientes potenciales
- Distribución de clientes potenciales
- Evaluación de clientes potenciales
- Generación de clientes potenciales
- Gestión de campañas
- Gestión del pipeline
- Segmentación de clientes potenciales
- Seguimiento de fuentes
- Seguimiento de interacciones
- Chat en vivo
- Contenido en vídeo
- Distribución de contenido
- Gestión de bajas de la suscripción
- Gestión de comunidades
- Gestión de la comunicación
- Recopilación de comentarios
- Gestión de clientes potenciales
- Gestión de contactos
- Gestión de contenidos
- Gestión de documentos
- Gestión de la formación
- Gestión de objetivos y cuotas
- Gestión de ofertas
- Gestión de presentaciones
- Gestión de reuniones
- Gestión del rendimiento
- Gestión del territorio
Las opiniones más útiles de Ebsta
Publicado el 30/8/2018
Ebsta is the email tracking buddy!
Comentarios: If you want the best email tracking tool to use in order for your messages to be sync on salesforce or targetrecruit, Ebsta is the best application to select from!
Puntos a favor: I like Ebsta because it helps me sync all the emails I sent, receive, reply, and forward to and from the client or candidate on Salesforce. I also like the fact that I can schedule the time and date of when I will be sending an update or an email to the candidate. This help me do all of the order I receive from my boss even if it is dated a week from now because I can just schedule when the email should be sent out to a single candidate, client or a prospective client or candidate. Ebsta is great too because it enables me to see when the receiver of my email already open such correspondence.
Contras: What I least like about Ebsta is that whenever I am using a different computer, I need to restart it again. It is very time consuming. Since it is bundle to my gmail, why can't it be just synced to the email I am using so that whenever I log in to my email, I don't need to refresh my Ebsta so that it will work again.
Publicado el 14/5/2018
This tool is a nice to have especially for Salesforce users to be able to sync conversations.
Comentarios: It is a very useful app to help us sync our Gmail messages to Salesforce as well as notify us if the existing profile from LinkedIn is already in our system. It is user-friendly and with an easy click button the app can give you the name/email address/company combination to help us sync a message to a profile with similar names in our system.
Puntos a favor: This helped us a lot in logging the conversation from Gmail to Salesforce. It skips the process of having one to send an email and manually log the details into the Salesforce. This also helps us view if an existing candidate in LinkedIn is already in our database.
Contras: This tool search via name and/or email address, however, if there are duplicate accounts with the same name it could also show. While this app syncs Gmail messages it is now working for Inmail messages send via LinkedIn directly. It gets hard for the users as we need to manually log an InMail activity (sent from our account) as well as incoming replies.
Publicado el 17/3/2017
A Must Have for Salesforce Users!
Comentarios: This app makes my life a lot easier. Instead of having send an email and log the action in Salesforce, Ebsta does it for me right inside Google. Being able to update a SF record without having to go be in SF makes me super happy! Also, I often search for new clients on LinkedIn and Twitter. Ebsta automatically scans the profile I'm looking at and gives me results found in my SF records. I would definitely recommend trying it out! Now that I'm using it, I'd hate to go back to life without Ebsta!
Puntos a favor: This app makes my life a lot easier. Instead of having send an email and log the action in Salesforce, Ebsta does it for me right inside Google. Being able to update a SF record without having to go be in SF makes me super happy! Also, I often search for new clients on LinkedIn and Twitter. Ebsta automatically scans the profile I'm looking at and gives me results found in my SF records. I would definitely recommend trying it out! Now that I'm using it, I'd hate to go back to life without Ebsta!
Contras: The popup banner when in gmail/linkedin/twitter will search that person in salesforce for you, which is really cool. I wish it were a little more accurate though.
Publicado el 17/8/2018
Email Syncing on SalesForce? Use Ebsta!
Comentarios: Ebsta helped us managed our customer and client relationship. Without Ebsta it will be hard for us to sync our meetings and email responses to our candidate tracking system.
Puntos a favor: We have been using Ebsta to sync email responses of candidates and clients to our candidate tracking system which is powered by SalesForce, and Ebsta made it easy for us. Before, when we were not using Ebsta it is very time consuming because we need to check each client or candidate profile then sync the message profile per profile which is very time consuming. With Ebsta, it made us sync the email message as soon as we reply to the candidate which is very convenient. We've saved soo much time because of Ebsta.
Contras: The only thing I don't like about Ebsta is that we need to upgrade our plan so that we can avail of the Growth subscription which has additional capabilities and with additional cost too. Our Ebsta plan is already expensive, and we need to pay more to get other minor functionalities, but still Ebsta is very great!
Publicado el 20/4/2017
Great App for Email Documentation
Comentarios: I've been using the app for just about a year now for Gmail. This has become critical for effective time management when recording emails to Salesforce. Click tracking has also come in very handy for the sales team. The only hiccup I'd like to see fixed is when an email is recorded to Salesforce, it uploads the email and the attachments (if selected), but it does not link the two together. Great app overall.
Puntos a favor: I primarily use the Ebsta app for logging emails and attachments into Salesforce. It is a much cleaner solution than the BCC Salesforce offers out of the box. Email open notifications are also extremely useful when trying to get a hold of clients as it's a little flag that it might be a good time to reach out.
Contras: The only real hiccup I see with the app is the attachments don't link to the recorded email inside of Salesforce. They are both logged to the record, but when reviewing the "email sent' activity, there isn't a direct link between the email and whatever attachments associate with it.