Guesty

Best Vacation Rental Software

Comentarios: My overall experience has been a great one!

Puntos a favor:

There are so many things. Guesty is the best! There is nothing I need to accomplish with airbnb that Guesty does not provide.

Contras:

I can't think of anything really. I had an issue with connecting vrbo to my Guesty account but this was taken care of within a few days.

Pay for what you get

Comentarios: We have been very happy with the consistency in the service with Guesty and look to integrate more services so we more things are done in a centralised place. There was an issue with technical support and the way they dealt with us but I would say that is getting better. This was purely down to how quickly a ticket was getting closed due to impatience to respond. In this circumstance I didn't like the fact that the customers service is put at a lower importance than the technical support workers time. This isn't a good enough attitude.

Puntos a favor:

The ease of use when managing properties at scale. Live calendar syncing is always working and if there are any issues with the software we have technical support always available.

Contras:

It is more expensive than competitors but the functions and infrastructure in place in Guesty allows you to justify the cost.

Alternativas consideradas: Hostaway

Razones para cambiar a Guesty: [sensitive content hidden] being our success manager has been a huge reason we haven't left. Having a direct contact at the company who understands our needs as a company if invaluable.

Dappled Light's team LOVES Guesty

Comentarios: Great experience. We've loved meeting our onboarding team and everyone has been super helpful! The program itself is also fantastic and nice to look at with lots of functionality

Puntos a favor:

All of the functionality and ease of use. The integrations are awesome

Contras:

The calendar can be a bit frustrating at times and making adjustments to bookings isn't as intuitive as it could be in my opinion

Love hate relationship

Comentarios: Overall the system does what I most need it too, i am paying a premium price for using only a small fraction of the features. I believe there are features that would be great and helpful additions for me, but finding the time and help to work through them is difficult

Puntos a favor:

I purchased Guesty when we had 6 rental cabins about 4 years ago and we are now up to 10 and adding another 1-2 this next year. I needed to final a solution that kept all my management, booking information, and communications in one spot, instead of multiple sources. I love that I can make changes to pricing, unit details, policies, etc in one place and it pushes out to all booking sources instead of having to log in to several places to make the changes

Contras:

Support is the biggest let down. There are so many features in Guesty that I have not figured out how to use because the pages of manuals they have online to figure it out are not user friendly and support won’t take time to walk you through things. Many of the features I use I have had to be figured out through trial and error.

user friendly

Comentarios: We love the PMS, user friendly and the customer support is quick to respond

Puntos a favor:

I love using Guesty as PMS, the customer support is very responding to our questions and the system is user friendly

Contras:

Not that i know for now. Guetsy has been good, easy to navigate