LogMeIn Rescue

LogMeIn Rescue

4.5 / 5 50 reseñas

¿Quién utiliza este software?

Small Business, Mid Size Business, and Large Enterprises in Internal IT, MSPs, Professional Helpdesks Customer care, and Tech Support organziations


Valoración media

50 reseñas
  • 4.5 / 5
    En general
  • 4.5 / 5
    Facilidad de uso
  • 4.5 / 5
    Atención al cliente
  • 4.5 / 5
    Características
  • 4 / 5
    Relación calidad-precio

Detalles del producto

  • Precio de partida
    $149/mes
  • Detalles de precios
    Discount for annual purchase
  • Versión gratuita
    No
  • Implementación
    Instalado: Mac
    En la nube, SaaS, web
    Instalado: Windows
  • Formación
    Seminarios web
    Documentación
  • Asistencia
    Horas laborables
    En línea

Datos del proveedor

  • LogMeIn
  • https://www.logmeinrescue.com
  • Fundada en 2003

Información sobre este software

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.


Funciones de LogMeIn Rescue

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Gestión de recursos informáticos
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Network Monitoring
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Configuration Management
  • Contract/License Management
  • Gestión de la disponibilidad
  • Gestión del cambio
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Seguimiento de activos
  • Self Service Portal
  • Diagnostic Tools
  • Feedback Collection
  • File Transfer
  • Live Chat
  • Remote Control
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Call Logging
  • Call Recording
  • Call Scripting
  • Centro de atención telefónica de llamadas entrantes
  • Centro de atención telefónica de llamadas salientes
  • Centro de atención telefónica mixto
  • Creación de informes/análisis
  • Escalation Management
  • IVR/Voice Recognition
  • Live Chat
  • Manual Dialer
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Supervisión de llamadas

Últimas reseñas disponibles sobre LogMeIn Rescue

Traducción realizada automáticamente. Mostrar la reseña original

Great for remote supoort

4/5
En general
3 / 5
Facilidad de uso
3 / 5
Características y funcionalidad
4 / 5
Asistencia al cliente
4 / 5
Relación calidad-precio

Comentarios: The software allows us to easily take control and manage our remote referring physicians with a pretty simple secured connection to their office.

Puntos a favor: Allows you to easily take control of the remote pc even with multiple monitor setups. I actually prefer some things over the logmein central product but not all. Central has more features but this is preferred for external remote access for us over Central.

Puntos en contra: Freezes up sometimes with win 10 computers. I just lose remote functions like mouse control . Also if the remote computer has windows UAC user access control on any popups you will not see remotely which will hinder your access until the user clicks yes or no on their end. Users get popups and do not click all the time to start the remote session or even where to look. I would give it another start if these issues were resolved.

Traducción realizada automáticamente. Mostrar la reseña original

Logmein Rescue is an easy to use remote software with multiple platforms.

5/5
En general
4 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
4 / 5
Asistencia al cliente
4 / 5
Relación calidad-precio

Comentarios: The ease of knowing that at a moments notice, I can jump onto my device of choice and provide full remote support to my users is a great benefit. The performance across the different platforms is pretty seamless and very responsive.

Puntos a favor: Logmein Rescue is an easy to use remote software with multiple platforms. I've had this software get me out of bind when my boss called for support and all I had was my Android Tablet. I like that it is flexible enough to on multiple platforms and easy for the customer side to use.

Puntos en contra: Its a great tool, but it does come with a hefty price tag, if your organization can afford it on their per technician basis.