LogMeIn Rescue

LogMeIn Rescue

4.5 / 5 37 reseñas

¿Quién utiliza este software?

Small Business, Mid Size Business, and Large Enterprises in Internal IT, MSPs, Professional Helpdesks Customer care, and Tech Support organziations

Valoración media

37 reseñas
  • 4.5 / 5
    En general
  • 4.5 / 5
    Facilidad de uso
  • 4.5 / 5
    Atención al cliente
  • 4.5 / 5
  • 4 / 5
    Relación calidad-precio

Detalles del producto

  • Precio de partida
  • Pricing Details
    Discount for annual purchase
  • Versión gratuita
  • Implementación
    Instalado: Mac
    Instalado: Windows
  • Formación
    En persona
    En directo en línea
  • Asistencia
    Todos los días a cualquier hora (atiende un representante)
    Horas laborables

Datos del proveedor

  • LogMeIn
  • https://www.logmeinrescue.com
  • Fundada en 2003

Información sobre este software

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.

  • Alerts / Escalation
  • Automated Routing
  • Availability Management
  • Billing & Invoicing
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Change Management
  • Community Forums
  • Configuration Management
  • Contract / SLA Management
  • Contract Management
  • Customer Database
  • Customer Engagement Center
  • Dashboard
  • Diagnostic Tools
  • Document Management
  • Escalation Management
  • Feedback Collection
  • File Transfer
  • Historical Audit
  • IT Service Desk
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox / Queue Management
  • Incident Management
  • Knowledge Base
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Manual Dialer
  • Multiple Brands / Products
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Problem Management
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Release Management
  • Remote Control
  • Screen Sharing
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Surveys & Feedback
  • Task Management
  • Ticket Management
  • Virtual Call Center

Últimas reseñas disponibles sobre LogMeIn Rescue

Traducción realizada automáticamente. Mostrar la reseña original

Great for remote supoort

En general
3 / 5
Facilidad de uso
3 / 5
Características y funcionalidad
4 / 5
Asistencia al cliente
4 / 5
Relación calidad-precio

Comentarios: The software allows us to easily take control and manage our remote referring physicians with a pretty simple secured connection to their office.

Puntos a favor: Allows you to easily take control of the remote pc even with multiple monitor setups. I actually prefer some things over the logmein central product but not all. Central has more features but this is preferred for external remote access for us over Central.

Puntos en contra: Freezes up sometimes with win 10 computers. I just lose remote functions like mouse control . Also if the remote computer has windows UAC user access control on any popups you will not see remotely which will hinder your access until the user clicks yes or no on their end. Users get popups and do not click all the time to start the remote session or even where to look. I would give it another start if these issues were resolved.

Traducción realizada automáticamente. Mostrar la reseña original

Logmein Rescue is an easy to use remote software with multiple platforms.

En general
4 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
4 / 5
Asistencia al cliente
4 / 5
Relación calidad-precio

Comentarios: The ease of knowing that at a moments notice, I can jump onto my device of choice and provide full remote support to my users is a great benefit. The performance across the different platforms is pretty seamless and very responsive.

Puntos a favor: Logmein Rescue is an easy to use remote software with multiple platforms. I've had this software get me out of bind when my boss called for support and all I had was my Android Tablet. I like that it is flexible enough to on multiple platforms and easy for the customer side to use.

Puntos en contra: Its a great tool, but it does come with a hefty price tag, if your organization can afford it on their per technician basis.