--- description: ¿Qué es y para qué sirve LogMeIn Rescue? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es LogMeIn Rescue? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software para call center](/directory/30007/call-center/software) > [LogMeIn Rescue](/software/161344/logmein-rescue) # LogMeIn Rescue Canonical: https://www.capterra.mx/software/161344/logmein-rescue Página: 1 de 8\ Siguiente: [Página siguiente](https://www.capterra.mx/software/161344/logmein-rescue?page=2) > Control remoto en tiempo real de la computadora del cliente a través de la web para centros de ayuda, productos de software de soporte, organizaciones de TI y más. > > Veredicto: 163 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa LogMeIn Rescue? Empresas pequeñas, medianas y grandes en las áreas de TI interna, proveedores de servicios gestionados (MSP), atención al cliente en centros de ayuda profesionales y organizaciones de asistencia técnica. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 163 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.4/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.2/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: GoTo - **Ubicación**: Orem, EE. UU. - **Constitución**: 2003 ## Contexto comercial - **Precio inicial**: USD 109.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, chino, coreano, español, francés, húngaro, inglés, italiano, japonés, neerlandés, portugués - **Países disponibles**: Alemania, Australia, Canadá, China, Estados Unidos, Filipinas, India, Irlanda, Japón, Malasia, Nueva Zelanda, Reino Unido, Singapur ## Funciones - Acceso desatendido - Alerts/Escalation - Anotaciones - CRM - Chat de vídeo - Chat en tiempo real - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat y mensajería - Comunicación multicanal - Control/Acceso remoto - Controles o permisos de acceso - Creación de informes/análisis - Creación de marca personalizable - Desktop/Browser Sharing - Encuestas y comentarios - Enrutamiento automatizado - Gestión de colas de espera - Gestión de configuración - Gestión de contratos o licencias - Gestión de incidentes - Gestión de reuniones - Gestión de tareas - Gestión del control de presentaciones - Grabación de la pantalla - Grabación de la sesión - Grabación de llamadas - Herramientas de colaboración - Herramientas de diagnóstico - IVR - Integración de telefonía informática - Portal de autoservicio - Registro de llamadas - Resolución de problemas - Seguimiento de activos - Software de asistencia remota - Software de softphone - Third-Party Integrations - Transferencia de archivos - Uso compartido de archivos - Uso compartido de la pantalla - Uso compartido de pantalla de móvil - Uso compartido de pantalla en tiempo real - Videoconferencia ## Integraciones (en total: 11) - Agiloft - Autotask PSA - Freshdesk - HappyFox Chat - HappyFox Help Desk - JIRA Service Management - Microsoft 365 - Microsoft Teams - Salesforce Service Cloud - ServiceNow - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software para call center](https://www.capterra.mx/directory/30007/call-center/software) ## Categorías relacionadas - [Software para call center](https://www.capterra.mx/directory/30007/call-center/software) - [Software de ITSM](https://www.capterra.mx/directory/30676/itsm/software) - [Software para compartir pantalla](https://www.capterra.mx/directory/31738/screen-sharing/software) - [Herramientas para trabajar en remoto](https://www.capterra.mx/directory/31855/remote-work/software) - [Programas de asistencia remota](https://www.capterra.mx/directory/30928/remote-support/software) ## Alternativas 1. [Zoho Assist](https://www.capterra.mx/software/181775/zoho-assist) — 4.7/5 (1374 reviews) 2. [ISL Light](https://www.capterra.mx/software/146892/isl-light) — 4.7/5 (779 reviews) 3. [TeamViewer ONE](https://www.capterra.mx/software/122252/teamviewer) — 4.6/5 (11620 reviews) 4. [AnyDesk](https://www.capterra.mx/software/149595/anydesk) — 4.6/5 (1781 reviews) 5. [Slack](https://www.capterra.mx/software/135003/slack) — 4.7/5 (24046 reviews) ## Opiniones ### "LogMeIn Is a wonderful option for remote repairs" — 4.0/5 > **Carman** | *23 de julio de 2021* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I like that it allows me to take over an end user's computer with almost complete access. There does not appear to be any feature on the user's computer that I cannot access (outside of administrator access needed on site). This is very handy and allows me to do my job easier. > > **Puntos en contra**: Certain optional screen sharing features would be nice, like being able to choose a specific window or screen. And easier sign in and access granting would be nice. It takes a few steps to get into a user's computer. > > LogMeIn Rescue is how we support our clients and end users all over the world. It is a really well made option for remote repairs. Outside of hardware and environmental issues, I can make almost any repair on an end user's computer without even needing to be in the same country. Overall, it is a very handy piece of software that I will use over and over again if given the chance. ----- ### "Good Product for Remote Support" — 4.0/5 > **Mihai** | *10 de septiembre de 2025* | Aerolíneas/aviación | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I am using LogMeIn products for over 10 years and I find it a great tool. I like the simplicity of it and the fact that I am already used to the tool. The user accounts are easy to create and we can support he customers quite easy. The remote access function is working flowless, like always. > > **Puntos en contra**: I have used LogMeIn for years now, and I have great experience with it. What I like the least right now is the pricing for the enterprise solution. The value for money is not quite there, especially compared to other products on the market. > > Overall experience with LogMeIn Rescue is good, especially that I have been using the product for more the 10 years. I am personally a big fan of LogMeIn. ----- ### "May 2022 Update Broke this Product" — 2.0/5 > **Brett** | *19 de mayo de 2022* | Tecnología y servicios de la información | Valoración de la recomendación: 1.0/10 > > **Puntos a favor**: Reliable - unattended access - ease of use with client > > **Puntos en contra**: Recent update week broke the product - three weeks in and their dev still has yet to undo the damage they did with the update. Support is incredibly non-responsive. Likely in that they have no answers. > > Used to be amazing, then GoTo stepped in - I'm shopping for an alternative as we speak - after 13 years with LMI. ----- ### "A Reliable Tool for Remotely Connecting to Another Computer or Device" — 5.0/5 > **Andrea** | *8 de julio de 2025* | Aprendizaje en línea | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I was really happy with how quickly and easily LogMeIn Rescue allowed my Help Desk technicians to gain access to our client's computers when they were having issues. > > **Puntos en contra**: There wasn't much not to like about LogMeIn Rescue. If there was anything, it was that the price was just a bit higher than I would have liked as we operated a very small Help Desk. > > We decided to use LogMeIn Rescue for our client Help Desk mostly because we were already using other GoTo products. It made sense to add another product to that account rather than go with an untested vendor. We stayed with LogMeIn Rescue because it was quick, easy to navigate, and provided a reliable connection to our client's computers. ----- ### "LogMeIn Rescue - Essential Support Software" — 5.0/5 > **Bryan** | *23 de noviembre de 2019* | Contabilidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers. > > **Puntos en contra**: It's not cheap\! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you. > > Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend. ----- Página: 1 de 8\ Siguiente: [Página siguiente](https://www.capterra.mx/software/161344/logmein-rescue?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/161344/logmein-rescue) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados