MailClark

by MailClark

5 / 5 17 reviews
MailClark

Who Uses This Software?

Organizaciones que desean unificar todas sus comunicaciones en un solo lugar (Slack o Microsoft Teams).

Average Ratings

17 reviews
  • Overall 5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 5 / 5
  • Features 4.5 / 5
  • Value for Money 4.5 / 5

Product Details

  • Starting Price USD 5.00/month
  • Free Version No
  • Free Trial No
  • Deployment Instalado: Mac
    En la nube, SaaS, web
    Instalado: Windows
    Móvil: nativo de iOS
    Móvil: nativo de Android
  • Training En persona
    En directo en línea
    Documentación
  • Support Horas laborables
    En línea

Vendor Details

  • MailClark
  • https://mailclark.ai
  • Founded 2015

About MailClark

MailClark centraliza todas tus comunicaciones externas (correo electrónico, Twitter, Facebook) en Slack o MS Teams por lo que ya no necesitas cambiar entre diferentes herramientas. Con MailClark, gestiona tu servicio atención al cliente, trabaja en Slack con clientes o colegas que solo usan el correo electrónico, colabora en alertas y notificaciones y ¡más! Comenzar es fácil: Solo necesitas invitar a MailClark a tu canal preferido para configurar una bandeja de entrada en Slack o Microsoft Teams.

MailClark Features

  • Archivado de correo electrónico
  • Bandejas de entrada compartidas
  • Bloqueo de spam
  • Enrutamiento
  • Gestión de firmas
  • Gestión de respuestas
  • Gestor de colas de espera
  • Lista blanca/lista negra
  • Recuperación de datos
  • Supervisión de correo electrónico

MailClark Most Helpful Reviews

One of the best Customer Service I've seen online, and boy have I tried a lot of services !

Translate with Google Reviewed on 7/9/2017
Paul A.
CEO
Internet, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: No need to check dozens of different email adresses everyday : everything is in slack, and manageable by everyone on our team. Possibility to exchange with non slack people through email, without leaving slack.

Pros: Mailclark lets me get all my team's email directly in Slack, canceling the need to check multiple inboxes, multiple times per day. It makes us save time, and we really appreciate the possibility to do the same with Facebook Messages / Twitter accounts.

Cons: I'd very much like to have a feature in which I could list all the conversations I've had with customers, partners that we deal with through Mailclark. For frequent conversations you can just leave a channel open, but for customer support it'd be great to be able to search for a contact and land directly in the slack channel dedicated to them, this way we'd have access to the chat history, etc. Would also very much like to be able to merge Facebook Messenger and Email channels when they're for the same customer.

Vendor Response

by MailClark on 19/9/2017

Hi Paul, thank you for your detailed feedback. You can give this feature a try: Type an email address in a DM to MailClark. MailClark will tell you whether you're written to this person and in which channel(s). Is it what you're looking for?
Thank you your suggestion on common channels for Messenger + Email (FYI we already offer this feature for Twitter + Email).

It just works, and it keeps getting better

Translate with Google Reviewed on 31/8/2017
Franz-robert V.
Lead ux, senior dev
Information Technology & Services, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: All communications in one channel : slack!

Pros: I love the way the team handles support, kudos for that. Also love seeing the improvements coming along during the time we've been using it (most memorable are the intro of threaded replies, smtp support). And like I stated earlier, it just works. It does what you expect and is reliable doing so.

Cons: Reply with attachments is not very intuitive. Also sometimes we get a bit too much mail and lose track of what we've replied to already (use it mostly for support request)

Vendor Response

by MailClark on 19/9/2017

Hey Franz, thank you from the whole team!

About attachments, if you're using our new 'conversation threading' option, you'll see a new "Attach a file" button which makes things much easier.

Also, we hope you'll enjoy the new feature we just released (if you've turned on 'conversation threading'): MailClark now alerts you when new messages are left unanswered.

Finally, did you know you can mark your emails as done ¿ ? So you can easily see the ones still waiting for action.

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