--- description: ¿Qué es y para qué sirve Medallia Concierge? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es Medallia Concierge? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software para envío de SMS](/directory/30842/sms-marketing/software) > [Medallia Concierge](/software/161921/zingle) # Medallia Concierge Canonical: https://www.capterra.mx/software/161921/zingle Page: 1 / 6\ Siguiente: [Next page](https://www.capterra.mx/software/161921/zingle?page=2) > Esta plataforma de participación y mensajería con los huéspedes ayuda a los hoteles a crear experiencias de servicio con personalización de marca utilizando datos y mensajería bidireccional. > > Verdict: Rated **4.5/5** by 117 users. Top-rated for **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Medallia Concierge? Zingle proporciona una conexión sin precedentes con huéspedes, miembros y clientes para pymes y empresas de gran envergadura en todos los sectores, como hostelería, alimentos y bebidas, salud, fitness y venta minorista. ## Quick Stats & Ratings | Metric | Calificación | Detail | | **En general** | **4.5/5** | 117 Opiniones | | Facilidad de uso | 4.5/5 | Based on overall reviews | | Asistencia al cliente | 4.6/5 | Based on overall reviews | | Relación calidad-precio | 4.5/5 | Based on overall reviews | | Funciones | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Medallia - **Ubicación**: San Francisco, EE. UU. - **Founded**: 2001 ## Commercial Context - **Precio inicial**: USD 179.00 - **Modelo de precios**: (Prueba gratis) - **Target Audience**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000 - **Deployment & Platforms**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Available Countries**: Canadá, Estados Unidos, Reino Unido ## Funciones - Análisis de texto - CRM - Chat en vivo - Chat y mensajería - Comunicación multicanal - Creación de informes/análisis - Cupones móviles - Envío masivo de mensajes de texto - Gestión de bandeja de entrada - Gestión de contactos - Gestión de encuestas y sondeos - Gestión de los comentarios negativos - Gestión de modelos - Mensajería bidireccional - Mensajería planificada - Modelos personalizables - Panel de comunicaciones - Personalización - Personalización de mensajes - Recopilación de datos multicanal - Respuestas automáticas - Segmentación por público - Seguimiento de la participación - Third-Party Integrations - Traspaso a agente - Varios idiomas ## Integrations (1 total) - Meta for Business ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Chat ## Categoría - [Software para envío de SMS](https://www.capterra.mx/directory/30842/sms-marketing/software) ## Categorías relacionadas - [Software para envío de SMS](https://www.capterra.mx/directory/30842/sms-marketing/software) - [Software de gestión de experiencia del cliente](https://www.capterra.mx/directory/30671/customer-experience/software) - [Herramientas de marketing conversacional](https://www.capterra.mx/directory/31562/conversational-marketing-platform/software) - [Software de gestión de comunicaciones con los clientes](https://www.capterra.mx/directory/31002/customer-communications-management/software) - [Soluciones de comunicación basadas en la nube](https://www.capterra.mx/directory/31362/cloud-communication-platform/software) ## Alternativas 1. 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[Sinch Engage](https://www.capterra.mx/software/187336/sinch-engage) — 4.4/5 (44 reviews) ## Opiniones ### "We find this software to be of great service to our customers." — 5.0/5 > **Tim** | *1 de febrero de 2018* | Recommendation rating: 9.0/10 > > **Puntos a favor**: Customers can contact us anytime without having to wait around and when it's convenient to them it take the pressure off our staff as they don't have to deal with customers waiting in line Customers can send us pictures of what the require so we don't have to guess > > **Puntos en contra**: Having to pay extra for more users, we are a multi-branch business and having to pay extra for more users is a downfall > > Being able to deliver excellent customer service when our customers need it ----- ### "Always helpful" — 5.0/5 > **Usuario verificado** | *12 de febrero de 2019* | Hostelería | Recommendation rating: 10.0/10 > > **Puntos a favor**: In house messaging was a breeze\!\!\! With just typing in new messages with the word in it allowed me to message all our in house guest at one time\! > > **Puntos en contra**: There was nothing I didn’t like\! The program was very easy > > My company was trying to send Zingles to all in house guests to let them know about events and promotions. I wasn’t sure how to do this. It took one chat with Zingle and I knew how to do this\! It was that easy\! Thank you for making it so simple\!\!\! ----- ### "Signed up, paid, and they never even onboarded us. Just kept charging our credit card,and ignored us" — 1.0/5 > **Michael** | *20 de septiembre de 2022* | Salud, bienestar y deporte | Recommendation rating: 0.0/10 > > **Puntos a favor**: We never actually used it because they never onboarded us. They were supposed to do some some custom programming. They just ignored us. Emails to the sales person and custom service were ignored. The only contact was from bookkeeping when we had to cancel the card they were charging because of some unrelated fraud activity. > > **Puntos en contra**: We never actually used it because they never onboarded us. They were supposed to do some some custom programming. They just ignored us. Emails to the sales person and custom service were ignored. The only contact was from bookkeeping when we had to cancel the card they were charging because of some unrelated fraud activity. > > One of the worst customer service experiences in my 35 years of business ----- ### "Satisfaction" — 5.0/5 > **Usuario verificado** | *12 de febrero de 2019* | Servicios para el consumidor | Recommendation rating: 10.0/10 > > **Puntos a favor**: It is all we need to text, follow our clients request. Very easy to manage. > > **Puntos en contra**: Cant send a large text in 2 or 3 messages automatically. > > Overall it is the best software I have used for texting, managing clients request and fast service\! ----- ### "Love Zingle\!" — 5.0/5 > **Taylor** | *12 de febrero de 2019* | Propiedad inmobiliaria | Recommendation rating: 10.0/10 > > **Puntos a favor**: I just started using Zingle with my new company 2 months ago and since day 1 I thought it was SO easy to learn\! I've found that texting prospected clients gets a much better response than calling. So easy to add people and like the alerts when they text back\! > > **Puntos en contra**: So far I really have nothing negative to say about Zingle. So easy, I even downloaded it on my phone so I can text clients when I am out meeting them at properties. ----- Page: 1 / 6\ Siguiente: [Next page](https://www.capterra.mx/software/161921/zingle?page=2) ## Links - [View on Capterra](https://www.capterra.mx/software/161921/zingle) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data