Hively

Hively



Valoración media

8 reseñas
  • 4.5 / 5
    En general
  • 5 / 5
    Facilidad de uso
  • 5 / 5
    Atención al cliente
  • 4.5 / 5
    Características
  • 5 / 5
    Relación calidad-precio

Detalles del producto

  • Precio de partida
    $15/mes
  • Versión gratuita
  • Prueba gratis
  • Asistencia
    En línea

Datos del proveedor

  • Hively
  • http://teamhively.com

Información sobre este software

A simple tool for real-time customer feedback gathering, rewarding employees, and team performance tracking.


Funciones de Hively

  • Catálogo de recompensas
  • Gestión de menciones
  • Gestión del rendimiento
  • Nominaciones
  • Objetivos
  • Puntos de recompensa
  • Reconocimiento entre pares
  • Reconocimiento por parte de los responsables
  • Reconocimiento social
  • Seguimiento de clasificación y actividades
  • Tarjetas virtuales
  • Análisis
  • Comentarios de 360 grados
  • Creación de informes de llamadas
  • Gestión de encuestas
  • Recopilación de comentarios
  • Supervisión de quejas

Las reseñas más útiles sobre Hively

When it comes to receiving feedback on customer service, Hively, is for sure the go to. It helps provide a very accurate reflection of an organization's customer service based on the feedback received from its users.

  Traducir con Google
5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
5 / 5
Relación calidad-precio

Puntos a favor: It is great to know how your contractors feel about you and the areas, for which one needs to continue to be strong on and areas, were improvement is needed. Overall, it is a very solid and necessary program. Everything about the product is very solid. It is very user friendly and very easy to use. Data received from the program can directly be applied to improve and/or maintain customer service

Easy to use and provides decent feedback

  Traducir con Google
4/5
En general
5 / 5
Facilidad de uso
3 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
4 / 5
Relación calidad-precio

Puntos a favor: The software is really easy to use and it provides feedback for the tech support specialists as well as myself to see how good we are servicing our customers. Adding/removing users is very easy and the ability to just click on a face to determine how someone is doing is easy for the customers to provide feedback as not everyone wants to take time to fill out a survey.

Puntos en contra: It could be a little more robust with more information. The customer has to look hard to find the 'WOW' feature which is easy to miss.