---
description: ¿Qué es y para qué sirve ManageEngine SupportCenter Plus? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ¿Qué es ManageEngine SupportCenter Plus? - Reseñas, precios y funciones - Capterra México 2026
---

Breadcrumb: [Inicio](/) > [Software para servicio al cliente](/directory/22/customer-service/software) > [ManageEngine SupportCenter Plus](/software/162095/manageengine-supportcenter-plus)

# ManageEngine SupportCenter Plus

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> Dale a tu mesa de ayuda un cambio de imagen potente y visual. Prueba SupportCenter Plus. Da el primer paso hacia una asistencia al cliente de primer nivel.
> 
> Veredicto: 14 usuarios lo han valorado con **4.3/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Vista rápida

### ¿Quién usa ManageEngine SupportCenter Plus?

SupportCenter Plus es un software de asistencia al cliente basado en la web que permite a las organizaciones gestionar de manera efectiva los tickets de los clientes, su información de cuenta y contacto y los contratos de servicio.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.3/5** | 14 Opiniones |
| Facilidad de uso | 4.3/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.2/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.4/5 | Basado en las opiniones generales |
| Funciones | 4.4/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: ManageEngine
- **Ubicación**: The Octagon, EE. UU.
- **Constitución**: 1996

## Contexto comercial

- **Precio inicial**: USD 495.00
- **Modelo de precios**:  (versión gratuita disponible) (Prueba gratis)
- **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Linux (desktop), Android (móvil)
- **Idiomas admitidos**: alemán, chino, español, francés, inglés, italiano, japonés, neerlandés, polaco, portugués, ruso, sueco
- **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más

## Funciones

- Acceso móvil
- Base de datos de clientes
- CRM
- Chat en tiempo real dirigido a consumidores
- Chat en vivo
- Comunicación multicanal
- Creación de informes y estadísticas
- Creación de informes/análisis
- Encuestas y comentarios
- Gestión de SLA (Service Level Agreement)
- Gestión de comentarios
- Gestión de encuestas y sondeos
- Gestión de la base de conocimiento
- Gestión del conocimiento
- Panel de actividades
- Portal de autoservicio
- Supervisión de quejas
- Third-Party Integrations
- Varios idiomas

## Integraciones (en total: 5)

- Jira
- ManageEngine Analytics Plus
- ManageEngine ServiceDesk Plus
- Zoho Analytics
- Zoho CRM

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Asistencia 24/7

## Categoría

- [Software para servicio al cliente](https://www.capterra.mx/directory/22/customer-service/software)

## Categorías relacionadas

- [Software para servicio al cliente](https://www.capterra.mx/directory/22/customer-service/software)
- [Herramientas para medir la satisfacción del cliente](https://www.capterra.mx/directory/30541/customer-satisfaction/software)
- [Software de soporte al cliente](https://www.capterra.mx/directory/32315/customer-support/software)
- [Sistema help desk](https://www.capterra.mx/directory/30008/help-desk/software)
- [Software de chat en vivo](https://www.capterra.mx/directory/30797/live-chat/software)

## Alternativas

1. [LiveAgent](https://www.capterra.mx/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Zendesk Suite](https://www.capterra.mx/software/164283/zendesk) — 4.4/5 (4072 reviews)
3. [Tidio](https://www.capterra.mx/software/144040/tidio-chat) — 4.7/5 (590 reviews)
4. [Freshdesk](https://www.capterra.mx/software/124981/freshdesk) — 4.5/5 (3408 reviews)
5. [TeamSupport](https://www.capterra.mx/software/87908/teamsupport) — 4.5/5 (848 reviews)

## Opiniones

### "Lots of features" — 5.0/5

> **Gerson** | *14 de febrero de 2018* | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards.  Easy to implement,
> 
> Notification screen reminds me a social network message. That's good.

-----

### "A good helpdesk tool but not perfect" — 4.0/5

> **Burim** | *16 de noviembre de 2023* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: We just recently made it possible to use ManageEngine Help Desk directly via the internet (until now we could only access it from our on-prem infrastructure) and it has become much easier to access, check, reply and resolve tickets. It works fast, it supports all internet browsers used in our organization, it's relatively easy to use, and user interface is self-explanatory.
> 
> **Puntos en contra**: Managing and assigning requests is very easy but managing tasks is a bit more complicated. If you are the one dispatching tasks to a group of support engineers, there are several steps that need to be repeated every time a task is assigned (Click on the "Quick actions" menu - select "All Tasks" and then select the filter "Pending - My group tasks". This makes it time consuming and frustrating, especially if there are a lot of tasks to be assigned. I hope that newer versions come up with better ways to manage and assign tasks.
> 
> Overall, I am very happy with this product, and I do recommend it. It is not perfect, there are some flaws, but I am optimistic they will address them in future versions.

-----

### "Manage Engine Ticketing System" — 3.0/5

> **Usuario verificado** | *15 de enero de 2019* | Productos farmacéuticos | Valoración de la recomendación: 6.0/10
> 
> **Puntos a favor**: Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems
> 
> **Puntos en contra**: Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ...

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### "Good but can be improved." — 4.0/5

> **Aria** | *13 de mayo de 2018* | Ropa y moda | Valoración de la recomendación: 7.0/10
> 
> **Puntos a favor**: Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations.
> 
> **Puntos en contra**: Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive  but it needs HTML email and it would be nice if the automatically generated emails would be little prettier.

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### "Super product for enterprise customer" — 5.0/5

> **Arvind** | *24 de noviembre de 2021* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Notification and comment section is good, we can see the latest comment of the customer without the whole mail thread.
> 
> **Puntos en contra**: Mobile notification should be added for ticket status, those whom who are traveling most.
> 
> It experience was good after I understand before that I was pretty confused

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