--- description: ¿Qué es y para qué sirve GoTo Connect? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es GoTo Connect? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Soluciones de telefonía](/directory/30084/telephony/software) > [GoTo Connect](/software/163604/goto-connect) # GoTo Connect Canonical: https://www.capterra.mx/software/163604/goto-connect Page: 1 / 28\ Siguiente: [Next page](https://www.capterra.mx/software/163604/goto-connect?page=2) > GoToConnect combina la potencia y la confiabilidad de los sistemas de telefonía VoIP en la nube de Jive con las conferencias web. > > Verdict: Rated **4.5/5** by 666 users. Top-rated for **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa GoTo Connect? El servicio de VoIP alojada de Jive es adecuado para empresas de todos los tamaños, desde pequeñas corredurías de seguros hasta corporaciones gigantes. Las organizaciones (escolarización infantil, primaria y secundaria; gobierno; corporaciones; educación superior) se benefician con esta solución fácil de escalar. ## Quick Stats & Ratings | Metric | Calificación | Detail | | **En general** | **4.5/5** | 666 Opiniones | | Facilidad de uso | 4.4/5 | Based on overall reviews | | Asistencia al cliente | 4.5/5 | Based on overall reviews | | Relación calidad-precio | 4.4/5 | Based on overall reviews | | Funciones | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: GoTo - **Ubicación**: Orem, EE. UU. - **Founded**: 2003 ## Commercial Context - **Modelo de precios**: (Prueba gratis) - **Target Audience**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000 - **Deployment & Platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, español, francés, inglés, portugués - **Available Countries**: Alemania, Australia, Canadá, Estados Unidos, Irlanda, Reino Unido ## Funciones - Acceso móvil - Acciones activadas por evento - Audio y vídeo bidireccional - Audio/Video Conferencing - Automated Attendant - CRM - Chat de vídeo - Chat en tiempo real - Chat en vivo - Chat y mensajería - Colaboración entre varios usuarios - Comunicación multicanal - Conexiones SIP - Conferencias - Controles o permisos de acceso - Creación de informes/análisis - Distribución automática de llamadas - Enrutamiento automatizado - Enrutamiento de llamadas - Entrada de teclado del teléfono - Gestión de calendarios - Gestión de campañas - Gestión de colas de espera - Gestión de contactos - Gestión de la calidad - Gestión de la comunicación - Gestión de reuniones - Gestión de tareas - Grabación - Grabación de llamadas - Grabación de texto de llamada - Herramientas de colaboración - IVR - Llamadas de audio - Marcador predictivo - Mensaje de voz - PBX - Panel de comunicaciones - Perfiles de llamadas - Programación de llamadas - Registro de llamadas - Selección de llamadas - Software de asistencia remota - Software de softphone - Streaming de presentación - Supervisión de llamadas - Transferencia de archivos - Uso compartido de archivos - Varios scripts - VoIP ... and 12 more features ## Integrations (6 total) - Google Workspace - Microsoft Azure - Microsoft Teams - Salesforce Sales Cloud - Slack - Zoho CRM ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Soluciones de telefonía](https://www.capterra.mx/directory/30084/telephony/software) ## Categorías relacionadas - [Soluciones de telefonía](https://www.capterra.mx/directory/30084/telephony/software) - [Software para VoIP](https://www.capterra.mx/directory/30940/voip/software) - [Sistemas de comunicaciones unificadas](https://www.capterra.mx/directory/31035/unified-communications/software) - [Software para sistemas telefónicos](https://www.capterra.mx/directory/31101/business-phone-systems/software) - [Software PBX en la nube](https://www.capterra.mx/directory/31102/cloud-pbx/software) ## Alternativas 1. 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[8x8 Work](https://www.capterra.mx/software/187525/virtual-office) — 4.1/5 (309 reviews) ## Opiniones ### "The best phone app" — 5.0/5 > **Maria Alejandra** | *10 de enero de 2023* | Externalización/deslocalización | Recommendation rating: 10.0/10 > > **Puntos a favor**: It is a friendly and easy-to-use application, which allows direct communication with people outside, and above all, it offers multiple forms of communication, from voice messages, text messages, or direct communication with people. > > **Puntos en contra**: that in order to access the purchase there is a lot of protocol and one must be contacted by a sales agent instead of being able to call to request the license purchase service. > > Since I have been using the app, I have no problems communicating with my clients and candidates, making it easy to stay connected 100% of the time. ----- ### "Very Powerful and complete" — 5.0/5 > **David** | *16 de enero de 2026* | Suministros y equipo para empresas | Recommendation rating: 10.0/10 > > **Puntos a favor**: Currently, one of the best features of Goto Connect is the new AI feature. It allows an AI receptionist for very reasonable rates. It has all the other standard features you expect from a VOIP provider and the pricing is very reasonable. ALSO, the quality is ALWAYS perfect. Another great feature is the outgoing VM message can be typed in and it will create a very high quality computer generated voice to play. > > **Puntos en contra**: The learning curve for Goto Connect can be a little steep. Not that it is difficult, there are just a lot of options you can use. There are lots of video tutorials to get you through it. > > My overall experience is extremely positive. I have been using it for about 10 years now and I have never had an outage. The only time I have had poor voice quality was an issue with my own internal network. ----- ### "Worst customer experience EVER" — 1.0/5 > **Ian** | *4 de octubre de 2025* | Construcción | Recommendation rating: 0.0/10 > > **Puntos a favor**: GoTo Connect is hands down the most useless, dishonest company I’ve ever dealt with. They couldn’t even manage to set up my account or activate my service, yet they were lightning-fast to charge my credit card for something I couldn’t use. No welcome call, no setup, no access — nothing but bills. When I tried to cancel, they hid behind some bogus “contract” even though I never once had a working account. They literally told me they were going to keep charging me for a service that never existed. Unreal. > > **Puntos en contra**: Their support team is a black hole of incompetence — endless hold times, scripted apologies, and zero actual help. Every “manager” promises to call you back, but none of them ever do. The only way I finally stopped the bleeding was by canceling my card so they couldn’t keep stealing from me. > > GoTo Connect should rename itself “GoTo Disconnect” because that’s all you’ll get — disconnected phones, disconnected support, and disconnected ethics. Run. Don’t walk. Run the other way. There are a thousand better companies out there that actually deliver what they sell. ----- ### "GoTo phone app" — 4.0/5 > **LaWanda** | *23 de enero de 2026* | Salud, bienestar y deporte | Recommendation rating: 10.0/10 > > **Puntos a favor**: I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available. > > **Puntos en contra**: It stinks that if the internet connection goes out, then I have no access to my extension, and that if I am at home, and someone is in the office and needs a phone, they cannot use the physical phone at my desk if I'm logged in at home. > > Overall, I do like GoTo. Its a great product. I believe that it untethers people from their desks, and makes roles that rely on making/receiving calls, such as call centers more flexible to allow remote work. I would like to see (unless its a function that my employer didn't include in their package) and option where each extension has two lines so that the physical phone can be used if needed. ----- ### "Great Company to work with." — 5.0/5 > **Michael** | *19 de diciembre de 2024* | Propiedad inmobiliaria comercial | Recommendation rating: 10.0/10 > > **Puntos a favor**: The ease with which the entire project happened was amazing. The team at GOTO was also superb in everything that they did with us. > > **Puntos en contra**: None that I can say because they are amazing. > > We went out for bid for a VOIP vendor and Goto is was the winning bid not just because of price but everything in general. They met all of our needs and surpassed them with flying colors. ----- Page: 1 / 28\ Siguiente: [Next page](https://www.capterra.mx/software/163604/goto-connect?page=2) ## Links - [View on Capterra](https://www.capterra.mx/software/163604/goto-connect) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data