--- description: ¿Qué es y para qué sirve UJET? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es UJET? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software para servicio al cliente](/directory/22/customer-service/software) > [UJET](/software/164070/ujet) # UJET Canonical: https://www.capterra.mx/software/164070/ujet Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.mx/software/164070/ujet?page=2) > UJET es una moderna empresa de software de centro de contacto en la nube con innovación excelente en asistencia al cliente en la web, por teléfono y en aplicaciones y móviles. > > Veredicto: 140 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa UJET? UJET es ideal para empresas medianas y grandes que se centran en transformar la atención al cliente con una arquitectura en la nube altamente confiable y todos los beneficios de la funcionalidad de la era de teléfonos inteligentes. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 140 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.8/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: UJET - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2015 ## Contexto comercial - **Precio inicial**: USD 80.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, chino, coreano, danés, español, finés, francés, inglés, italiano, japonés, noruego, portugués, sueco - **Países disponibles**: Estados Unidos ## Funciones - Acceso móvil - Alerts/Escalation - Autoresponders - CRM - Centro de atención telefónica de llamadas entrantes - Centro de atención telefónica de llamadas salientes - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat proactivo - Chat y mensajería - Comunicación multicanal - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - De texto a voz - Desvío de llamadas - Distribución automática de llamadas - Encuestas y comentarios - Enrutamiento automatizado - Enrutamiento de llamadas - Entrada de teclado del teléfono - Geosegmentación - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de comentarios - Gestión de encuestas y sondeos - Gestión de la base de conocimiento - Gestión de la comunicación - Gestión de la experiencia del cliente - Gestión de los comentarios negativos - Gestión del personal - Grabación - Grabación de llamadas - Historial de cliente - Historial de transcripciones/chat - IVR - Integración de telefonía informática - Mensaje de voz - Panel de actividades - Panel de comunicaciones - Personalización - Personalización de la voz - Recopilación de datos multicanal - Registro de llamadas - Seguimiento de interacciones - Supervisión de llamadas - Transferencia de archivos - Transferencias/enrutamiento - VoIP ## Integraciones (en total: 8) - Freshdesk - HubSpot CRM - Kustomer - Observe.AI - Salesforce Sales Cloud - ServiceNow - Verint Workforce Management - Zendesk Suite ## Opciones de asistencia - Preguntas frecuentes/foro - Asistencia telefónica - Asistencia 24/7 ## Categoría - [Software para servicio al cliente](https://www.capterra.mx/directory/22/customer-service/software) ## Categorías relacionadas - [Software para servicio al cliente](https://www.capterra.mx/directory/22/customer-service/software) - [Software para call center](https://www.capterra.mx/directory/30007/call-center/software) - [Software de gestión de experiencia del cliente](https://www.capterra.mx/directory/30671/customer-experience/software) - [Software de chat en vivo](https://www.capterra.mx/directory/30797/live-chat/software) - [Software de compromiso del cliente](https://www.capterra.mx/directory/30906/customer-engagement/software) ## Alternativas 1. [LiveAgent](https://www.capterra.mx/software/102188/liveagent) — 4.7/5 (1754 reviews) 2. [Ringover](https://www.capterra.mx/software/169627/ringover) — 4.7/5 (859 reviews) 3. [Convoso](https://www.capterra.mx/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 4. [DialedIn CCaaS](https://www.capterra.mx/software/29589/callcenternow) — 4.8/5 (315 reviews) 5. [Zendesk Suite](https://www.capterra.mx/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Opiniones ### "Awesome Tool" — 5.0/5 > **Juan** | *11 de abril de 2020* | Externalización/deslocalización | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage. It doesn't require too many clicks for you to get what you are looking for. > > **Puntos en contra**: It needs some polishing on performance. It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of people. It also needs to improve the reporting tool which is great except when it delivers incomplete information and there is no other way to gather the information that you are missing. > > I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS. ----- ### "Amazing Experience" — 5.0/5 > **Mohamed** | *14 de octubre de 2022* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Reporting is excellent, Routing is very easy, Creating teams and users. > > **Puntos en contra**: The latency of the agent status just takes a couple of seconds to update the agent status on the agent dashboard, I wish it can be faster than that. > > everything looks very easy when it comes to usage and it doesn't need full training to handle all features, you can just get a couple of hints to use it, very easy actually. ----- ### "A simple and easy product" — 3.0/5 > **Usuario verificado** | *25 de septiembre de 2020* | Tecnología y servicios de la información | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction. I've used this product as both a call receiver and as a manager. It provides several insights that can help track call information and keep tabs of everything that is going on. > > **Puntos en contra**: There were several times when calls would glitch out and you wouldn't know what exactly happened. Sometimes, agent's could disconnect their PCs and UJET would only recognize this as an "unknown" error but couldn't further identify what happened. Other times, as a manager who would listen to ongoing calls, it would be a common event that calls got disconnected from my end and I couldn't listen to them for a couple of seconds; nothing major but definitely annoying. > > Overall, this product is good and simple, providing basic functions as well as data management, but that is it. If you're looking for a more sophisticated product that contains additional features, then this is not the one. If you want a simple one that can help you make and receive calls in a timely manner, then this is the product for you. ----- ### "Great experience with Ujet\!" — 4.0/5 > **Lauren** | *16 de septiembre de 2019* | Comercio minorista | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: -Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation. -Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer. -The people\! The team at Ujet is great, they are attentive and listen to feedback very well. > > **Puntos en contra**: The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now. > > Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred. ----- ### "Great customizable tool" — 4.0/5 > **Allyse** | *21 de septiembre de 2020* | Servicios para el consumidor | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The support team is quick to answer any questions or problems you may encounter. The operations management piece is relatively helpful along with the ability to customize pieces of the software for your specific business need. > > **Puntos en contra**: I do wish some bugs were resolved such as any failed call or VM showing from a random agent instead of just whoever the actual vm or failed call was from. > > We switched from Zendesk voice to Ujet and there is no comparison, Ujet is a way better tool. The features available for call routing are amazing\! There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool. ----- Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.mx/software/164070/ujet?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/164070/ujet) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados