¿Qué es Salesforce Platform?Lightning Platform de Salesforce te permite crear con rapidez aplicaciones empresariales que te ayudan a conectar a empleados, captar clientes, hacer un seguimiento del rendimiento e integrar todo. Lightning Platform es un solo ecosistema unificado de herramientas y servicios que incluye Force, Heroku Enterprise y Lightning y que supone una de las formas más rápidas y sencillas de liderar la revolución de las aplicaciones. Incluso te permite construir aplicaciones para Android e iOS.
¿Quién usa Salesforce Platform?
Con el modelo de informática en la nube para múltiples inquilinos de Salesforces, se pueden satisfacer las necesidades de empresas de cualquier tamaño y sector. Los clientes se benefician de un marco principal compartido, al tiempo que mantienen la privacidad.
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Alternativas a Salesforce Platform
Opinones de Salesforce Platform
Much Improved from Classic
Una plataforma muy robusta
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Se pueden automatizar muchos procesos y es ideal para manejar la información de los clientes. Se puede customizar y extender "fácilmente" haciendo desarrollos. Es una plataforma muy segura y robusta, lo que nos da muchísima tranquilidad.
Veníamos de utilizar otro CRM y la implementación fue un poco dura. La interfaz es bastante mejorable; podría ser mucho más intuitiva y personalizable. Además, la herramienta es bastante lenta.
Salesforce is great...if it is set up right!
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You have almost unlimited options with Salesforce. Seriously, if you can think it, Salesforce can probably make it happen. It also makes it easy to consolidate tools instead of having everyone using something different.
It is a beast to get started with Salesforce! There are so many moving pieces, that if it isn't implemented perfectly, you will have issues.
Salesforce is nice and I love the functionality, but I find it clunky
Comentarios: I like Salesforce, but it's not my favorite option.
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I like that there are way more reporting features than the competition and it's easy to view activity reports.
I find both Salesforce and Salesforce Lightning outdated and clunky compared to the competition, and I wish it was more user friendly.
Great Product, Questionable Updates and Prioritization of Features
Comentarios: Ohana. Get used to it.
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"Accidental Admin" is a concept that Salesforce uses to emphasize how anyone can pick up and learn to configure Salesforce as an admin. The configuration style (clicks, not code) leads to a low skill floor needed to start using Salesforce. Advanced users, developers, etc. have the flexibility to customize the system to a high degree as well.
The neglect. Salesforce regularly neglects key pieces of core CRM functionality, some for more than 10 years, while either ignoring the cries for help by its userbase, or promising to fix it - only to let 10 years go by with no update. Just browse around on the success.salesforce.com Idea Exchange and you'll see what I mean. I get that Salesforce puts emphasis on the fact that the system is highly configurable by a dedicated developer, but when key features and functionality are either half-implemented or abandoned altogether in favor of more money-making initiatives (like their half-baked AI platform), it gets to be extremely concerning and offputting. Sometimes they combine the two and continue to sell a half-baked product, which has already been abandoned and they KNOW it. Want an example? Try to find any documentation on Salesforce Inbox. At my company, we have been fighting with Salesforce support for MONTHS trying to get any semblance of an answer about how we can use Inbox or where we can find documentation, or if we can even pay a professional services team to help us. Finally after months, they have made it clear that Salesforce Inbox is abandonware. Yet they are still promoting and selling it. That is shady and corrupt.
Salesforce Review by a Sys Admin and Developer
Comentarios: I enjoy working on the platform because you can really make it do what you want it to do with the right plug-in apps or with a decent developer on staff who can add customizations with the back-end functionality to go along with them. Salesforce is continually evolving, and new releases come out three times per year with new and improved features. Salesforce can be used for nearly any business model or business workflow. Just remember that when all is said and done, it is not a cheap solution for getting rid of that old, relational database legacy CRM system. You will ultimately end up paying for more than just licensing fees for your Salesforce users.
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The best thing about the force.com platform is that it's flexible. It comes with a set of standard objects such as Accounts, Contacts, Cases, Contracts, Orders, and many others. It is very easy to add new objects that can be tailored for your business use case. Originally designed mainly as a Sales tool, Salesforce now has a Service Cloud, Marketing Cloud, Analytics, and other modules that can be added on easily to provide a full enterprise infrastructure. Adding automation to user tasks via workflow rules and process builder can be done without coding. Adding triggers via Apex Code is also fairly easy for developers, since Apex is an easy language to learn.
Out of the box, Salesforce is not a very efficient tool. To prevent users from having to manually enter every piece of data to sync up objects, customization of some sort is really required. Some types of data syncing or data entry can be done with declarative tools such as workflow rules or process builder. Other things that require more complicated logic do require trigger code written by someone who understands development. The platform comes with built-in limitations on file storage, data storage, number of fields you can have on an object, number of lines of custom code you can add to the platform, and quite a few others. Platform limits of certain types can be increased, but you will definitely pay for the privilege. If you want more automated or customized functionality and don't have a developer on staff, you will have to relay on plug-in products from the Salesforce App Exchange to provide the functionality you are looking for. While some of these products are free, many of them aren't and have licensing fees per user. The cost of paying for Salesforce licenses along with licenses for one or more plug-in apps can get quite spendy.
Software encontrado en
- Software de gestión del flujo de trabajo (workflow)
- Software para plataformas de desarrollo Low-Code
- Software para plataformas sin código
- Software para desarrollo de apps
- Software de creación de aplicaciones
- Software para Plataforma como servicio (paas)
- Software de entorno de desarrollo integrado (IDE)
- Soluciones MDM