--- description: ¿Qué es y para qué sirve Salesforce Platform? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es Salesforce Platform? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software para desarrollo de apps](/directory/30082/application-development/software) > [Salesforce Platform](/software/164356/app-cloud) # Salesforce Platform Canonical: https://www.capterra.mx/software/164356/app-cloud Página: 1 de 17\ Siguiente: [Página siguiente](https://www.capterra.mx/software/164356/app-cloud?page=2) > Aumenta eficiencia con aplicaciones inteligentes. Automatiza, protege datos y ahorra hasta 25% en costos de TI. > > Veredicto: 392 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Salesforce Platform? Empresas de todos los tamaños y sectores. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.4/5** | 392 Opiniones | | Facilidad de uso | 4.0/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.0/5 | Basado en las opiniones generales | | Funciones | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Salesforce - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2003 ## Contexto comercial - **Precio inicial**: USD 0.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, danés, español, francés, inglés, italiano, neerlandés, sueco - **Países disponibles**: Alemania, Arabia Saudita, Australia, Austria, Bélgica, Canadá, China, Dinamarca, Emiratos Árabes Unidos, España, Estados Unidos, Finlandia, Francia, India, Irlanda, Israel, Italia, Japón, Noruega, Países Bajos y 5 más ## Funciones - API - Alertas y notificaciones - Arrastrar y soltar - Automatización de procesos empresariales - Configuración de flujos de trabajo - Control de procesos de aprobación - Controles o permisos de acceso - Creación de informes y estadísticas - Creación de informes/análisis - Depuración - Desarrollo de aplicaciones web/móviles - Desarrollo de código - Edición de código - Entorno de desarrollo integrado - Gestión de datos - Gestión de documentos - Gestión de flujos de trabajo - Gestión de implementación - Gestión de integraciones - Gestión de iteraciones - Gestión de tareas - Herramientas de colaboración - Interfaz gráfica de usuario - Modelado de datos - Modelado visual - Panel de comunicaciones - Para desarrolladores - Seguridad de datos - Sin código - Soporte de base de datos - Test de compatibilidad - Third-Party Integrations ## Integraciones (en total: 10) - Google Cloud - Marketo Sales Connect - Microsoft Power BI - QuickBooks Desktop - Salesforce Einstein - ServiceNow - Shopify - Slack - Tableau - Xero ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software para desarrollo de apps](https://www.capterra.mx/directory/30082/application-development/software) ## Categorías relacionadas - [Software para desarrollo de apps](https://www.capterra.mx/directory/30082/application-development/software) - [Software para Plataforma como servicio (paas)](https://www.capterra.mx/directory/32376/platform-as-a-service/software) - [Software de creación de aplicaciones](https://www.capterra.mx/directory/32016/app-building/software) - [Software para workflow](https://www.capterra.mx/directory/30091/workflow-management/software) - [Soluciones MDM](https://www.capterra.mx/directory/30097/mobility/software) ## Alternativas 1. [monday.com](https://www.capterra.mx/software/147657/monday-com) — 4.6/5 (5726 reviews) 2. [Jira](https://www.capterra.mx/software/19319/jira) — 4.4/5 (15314 reviews) 3. [Zapier](https://www.capterra.mx/software/130182/zapier) — 4.7/5 (3044 reviews) 4. [Asana](https://www.capterra.mx/software/120550/asana-pm) — 4.5/5 (13547 reviews) 5. [TaxDome](https://www.capterra.mx/software/186749/taxdome) — 4.7/5 (3579 reviews) ## Opiniones ### "A Great Tool for Client Tracking and Retention" — 5.0/5 > **Brandon** | *8 de julio de 2025* | Automoción | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: My favorite part about SalesForce was how detailed the tracking was. From the initial contact with a client to the final sale and every step in between, SalesForce allows you to log everything in detail. > > **Puntos en contra**: For many SalesForce has a bit of a learning curve. Any team member is able to edit certain details of tasks and customer information depending on the settings, making it intimidating for new users. > > Overall, my organization found SalesForce adequate and efficient for a team of our size. It significantly increased our organization and ultimately drove client retention, providing us the most value through retargeted customers. ----- ### "Really Loved Using Salesforce" — 4.0/5 > **Tina** | *1 de octubre de 2025* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Salesforce was a great system to use in terms of having a customer data platform. We used it when we had a legacy system that originated in the 1980's, (yes, really) but were not yet ready to take the plunge to get a new AMS. What I loved about using salesforce was that we could see a lot of information about the customer in one place. The system was very easy to navigate. We were able to track customer activity without having to check back with the legacy system. We were also able to assist customers very easily with items such as account updates and reset. I didn't really have any complaints about using salesforce. > > **Puntos en contra**: One of the main reasons our service team used salesforce was to track customer contacts. The system was good about noting receipt of the contacts once an email was received. It was pretty instantaneous. What I didn't like, or probably had not learned, was how to integrate auto-assign by message types. Instead, I had to rely on my team actively taking ownership of customer tickets, which doesn't usually happen. > > Overall, I think Salesforce is a great system to use either as your AMS or CDP. The integration was smooth and straightforward. Training could be accomplished very easily and was mostly intuitive. You can't say this about a lot of systems. I also appreciated the amount of time our account rep spent with our group to ensure all of our training needs were met. I would definitely recommend this system to others or at least advise that it be one of your top runners for consideration of a new system. ----- ### "Robust with a learning curve" — 3.0/5 > **Nathan** | *21 de diciembre de 2024* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: Very robust in its integrations and community > > **Puntos en contra**: Too complex for small business or in our case, non-profit > > Working with Salesforce was great, working within the complexities of the Salesforce framework require a ton of training. Once trained it was fairly straightforward to use. ----- ### "Marketing and Sales Enablement Champs" — 4.0/5 > **Logan** | *13 de enero de 2026* | Servicios para instalaciones | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I love utilizing the campaigns and reporting features for marketing to understand attribution and ROI for various different marketing campaigns. The ability for sales to log and schedule calls and emails to leads and customers is another plus. > > **Puntos en contra**: There was functionality in Salesforce Classic that was lost in upgrading to Salesforce Lightning; however, most of that was resolved and there is a help doc showing how to utilize the new systems. > > Salesforce is an incredible tool for marketing managers who want to create and monitor campaigns to enable salespeople to work out deals. ----- ### "Salesforce Platform Super powerful for customer relationship, customizable, system workflows, dashboards and automations for organization." — 5.0/5 > **Dionne Joy** | *27 de diciembre de 2025* | Educación superior | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: What I liked most about Salesforce Platform, great ability to bring everything together in one place. Love the task managing, customer support and provides value for money. Its biggest strength is customization, code updates, development and code management. You can tailor almost every part of the system — workflows, dashboards, automations, and even entire apps, without needing deep technical skills. and provides great security. > > **Puntos en contra**: What I liked Least about Salesforce Platform is it can be a little complex and require lots of learning for users. Salesforce Platform is powerful, but that power comes with complexity. The interface can feel overwhelming at first, especially for new users. There’s also a steep learning curve and mastering the platform often requires training or certification. Another drawback is cost. > > My overall experience with Salesforce Platform has been very positive. It’s a robust, flexible system that can transform how teams manage customer relationships, automate processes, and analyze data. Once you get past the initial learning curve, it becomes an incredibly valuable tool that supports efficiency and growth ----- Página: 1 de 17\ Siguiente: [Página siguiente](https://www.capterra.mx/software/164356/app-cloud?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/164356/app-cloud) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados