iSolved

"Multiple Features"

Puntos a favor: - Forcasting PTO for current and upcoming year. Helps for planning vacations.
- Preview Paycheck. Can see the potential breakdown of pay before pay day.
- Multiple options for clocking in and lunch breaks.

Contras: You can access the website via mobile or app but they don’t have all features available.

"First time experience"

Comentarios: It was a rough start as we are brand new to ISolved. I think that the transition could've been done a bit better and eased new clients into it rather than abruptly. I think the customer service side needs more work, as well as the follow-up time.

Puntos a favor: I like that the platforms are easier to navigate through. I like that you have several options as far as time and payroll go.

Contras: I do not like the interface for the mobile view. I think updates should be done more frequently or covering more of the major issues as we are in a society of mobile devices and needing easy access to change/update information.

"Very easy"

Comentarios: Very easy to use and other then the rare website down error no complaints

Puntos a favor: All I have to do is sign in (enter a code if I'm logging into a new computer) and do a quick time stamp. Very easy.

Contras: Very rarely the website is down and I am unable to document the time. Fortunately you can still document time but it is extra work.

"Horrible Customer Service"

Comentarios: The product is fine if you want something mediocre. I have been searching for other payroll companies and found a few that are far much better. I recommend PDS VISTA for an MEO type of employer. I am not an ADP fan, but I believe that would also be much better too. This is not worth the savings in my opinion. Also, iSolved purchase Encore back in July, I believe. Since July, I had been asking for demo's in which i received no response other than a short 2 minute demo on their website. When I was finally contacted by iSolved to switch the product over, they only gave me two weeks to switch. Did not provide any demos because I was told that they will switch me and then train me. The data converted was a mess and the implementation team did absolutely no research on our company. Our date files are a mess and our retirement company still has not received a completed file from iSolved. At this time, I still have not received a demo on the other products I initially asked about. They just switch me over and dropped me.

Puntos a favor: We have multiple companies (multiple FEIN's) and it is nice to have every employee in one spot.

Contras: This product is not the best if you have an MEO with multiple locations with separate bank accounts. The system requires that you run a payroll for every bank account instead of one payroll per company. We were forced onto this software once iSolved bought out Sage Encore. The Encore platform was much easier to use in regards to processing payroll. In Encore, it took me 30 minutes (at the most) to process payroll. On iSolved, it takes me about 3 hours. Employees must have an email to access their paystubs. Customer Service is absolutely horrible. You DO NOT have a dedicated account manager. Your emails/phone calls are sent to a hub to where you are waiting at least 30-45 minutes on the phone or you never receive a response from an email. I have employees who have not received a paycheck, no response from iSolved and no assistance from them either. It is the absolute worst.

"iSolved - Payroll & Onboarding"

Comentarios: Streamlining all processes from hiring, on boarding, payroll, timekeeping, benefits.

Puntos a favor: Ease of use, online university training for the different modules. Customer service and response time is AMAZING!

Contras: Switching between companies on the same account gets stuck at times or pulls info from the previous Company when in individual time information.