iSolved

"Multiple Features "

Puntos a favor: - Forcasting PTO for current and upcoming year. Helps for planning vacations.
- Preview Paycheck. Can see the potential breakdown of pay before pay day.
- Multiple options for clocking in and lunch breaks.

Contras: You can access the website via mobile or app but they don’t have all features available.

"Best online Payroll Software I have used"

Comentarios: Overall I love using this software and I have been doing payroll for many years and used many different softwares. This is still my favorite.

Puntos a favor: I love that I can see all my changes in real time. I can view everything that will process before it processes. This allows me to catch any errors ahead of sending the file.

Contras: The customer service is not the best. They have gotten too big is my opinion and there have been some mess ups on their side which have been unprofessional. They do always fix the problems, but I don't think they should have happened in the first place.

"iSolved - Payroll & Onboarding "

Comentarios: Streamlining all processes from hiring, on boarding, payroll, timekeeping, benefits.

Puntos a favor: Ease of use, online university training for the different modules. Customer service and response time is AMAZING!

Contras: Switching between companies on the same account gets stuck at times or pulls info from the previous Company when in individual time information.

"Horrible Customer Service"

Comentarios: The product is fine if you want something mediocre. I have been searching for other payroll companies and found a few that are far much better. I recommend PDS VISTA for an MEO type of employer. I am not an ADP fan, but I believe that would also be much better too. This is not worth the savings in my opinion. Also, iSolved purchase Encore back in July, I believe. Since July, I had been asking for demo's in which i received no response other than a short 2 minute demo on their website. When I was finally contacted by iSolved to switch the product over, they only gave me two weeks to switch. Did not provide any demos because I was told that they will switch me and then train me. The data converted was a mess and the implementation team did absolutely no research on our company. Our date files are a mess and our retirement company still has not received a completed file from iSolved. At this time, I still have not received a demo on the other products I initially asked about. They just switch me over and dropped me.

Puntos a favor: We have multiple companies (multiple FEIN's) and it is nice to have every employee in one spot.

Contras: This product is not the best if you have an MEO with multiple locations with separate bank accounts. The system requires that you run a payroll for every bank account instead of one payroll per company. We were forced onto this software once iSolved bought out Sage Encore. The Encore platform was much easier to use in regards to processing payroll. In Encore, it took me 30 minutes (at the most) to process payroll. On iSolved, it takes me about 3 hours. Employees must have an email to access their paystubs. Customer Service is absolutely horrible. You DO NOT have a dedicated account manager. Your emails/phone calls are sent to a hub to where you are waiting at least 30-45 minutes on the phone or you never receive a response from an email. I have employees who have not received a paycheck, no response from iSolved and no assistance from them either. It is the absolute worst.

"Great fit for companies with a few employees to several hundred"

Comentarios: Great software for processing payrolls of all types, integrates with time clocks, calculating taxes, HR info storing, employee self-service, benefits administration, & applicant tracking.

Puntos a favor: Easy to use software. NOT confusing. Good training via the iSolved University. Consistently adding important, requested features on their roadmap.

Contras: No cons. It really is straightforward if you understand payroll and HR. The only thing I can think of is that their branding is a bit boring/ plain.