¿Quién utiliza este software?
USA and UK
Valoración media3 reseñas
- En general 5 / 5
- Facilidad de uso 5 / 5
- Atención al cliente 5 / 5
- Funciones 5 / 5
- Relación calidad-precio 5 / 5
Detalles del producto
- Versión gratuita No
- Prueba gratis Sí
En la nube, SaaS, web
En directo en línea
Datos del proveedor
- Fundada en 2016
All-in-one help desk software with real time integration with Ecommerce. Track everything from website visits to orders. Manage customer conversations across channels - email, chat and social in one simple, easy to use dashboard.
Las reseñas más útiles de Richpanel
Revisado el 6/6/2018
Love the way the tool organizes our customer profiles! Beautiful!
Puntos a favor: We have been working with the team for over a year now. Richpanel is a new product. The setup takes a couple of minutes. We use Magento and Woocommerce on our two websites, goldmine CRM and a.net payment gateway. We connected all data sources in half a day. I love the way it was able to link customer across these platforms together. We have a small team of customer support executives. The call and email volume can get out of hands at times. We are now able to automate common scenarios and bring down our response times.
Contras: Nothing so far. Although I'd love to see a mobile app. I have already asked the team and said they will include it in their roadmap.
Revisado el 24/7/2017
We could get rid of internal tech team after moving to JetCommerce
Puntos a favor: The software is user-friendly and fairly intuitive. We evaluated a lot of SAAS based platforms but couldn't get them to work for us as our operations are complex. This software was perfect as the team was willing to setup a separate instance for us and customize the workflows for our business. We were also able to get rid of a lot of manual touches by automating these tasks on JetCommerce.
Contras: It's a hosted platform so we dont get to own the IP. We have done a lot of customization to suit our specific business needs. It'd be great if we get to own the IP for these changes.