Richpanel

Por Richpanel

5 / 5 3 reseñas
Richpanel

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¿Quién utiliza este software?

USA and UK

Valoración media

3 reseñas
  • En general 5 / 5
  • Facilidad de uso 5 / 5
  • Atención al cliente 5 / 5
  • Funciones 5 / 5
  • Relación calidad-precio 5 / 5

Detalles del producto

  • Versión gratuita No
  • Prueba gratis
  • Implementación En la nube, SaaS, web
  • Formación En persona
    En directo en línea
    Documentación
  • Asistencia Horas laborables
    En línea

Datos del proveedor

  • Richpanel
  • https://jetcommerce.io
  • Fundada en 2016

Sobre Richpanel

All-in-one help desk software with real time integration with Ecommerce. Track everything from website visits to orders. Manage customer conversations across channels - email, chat and social in one simple, easy to use dashboard.

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Las reseñas más útiles de Richpanel

Love the way the tool organizes our customer profiles! Beautiful!

Traducir con Google Revisado el 6/6/2018
May -.
Head Marketing
Salud, bienestar y deporte, 13-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña 
Fuente: asdf
5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidad
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Puntos a favor: We have been working with the team for over a year now. Richpanel is a new product. The setup takes a couple of minutes. We use Magento and Woocommerce on our two websites, goldmine CRM and a.net payment gateway. We connected all data sources in half a day. I love the way it was able to link customer across these platforms together. We have a small team of customer support executives. The call and email volume can get out of hands at times. We are now able to automate common scenarios and bring down our response times.

Contras: Nothing so far. Although I'd love to see a mobile app. I have already asked the team and said they will include it in their roadmap.

We could get rid of internal tech team after moving to JetCommerce

Traducir con Google Revisado el 24/7/2017
Trevor Z.
Founder
Servicios para el consumidor, 13-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña 
Fuente: asdf
5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidad
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Puntos a favor: The software is user-friendly and fairly intuitive. We evaluated a lot of SAAS based platforms but couldn't get them to work for us as our operations are complex. This software was perfect as the team was willing to setup a separate instance for us and customize the workflows for our business. We were also able to get rid of a lot of manual touches by automating these tasks on JetCommerce.

Contras: It's a hosted platform so we dont get to own the IP. We have done a lot of customization to suit our specific business needs. It'd be great if we get to own the IP for these changes.

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