¿Quién usa Mend?

Consultorios privados, sistemas de salud, pagadores, farmacias y empresas farmacéuticas.

¿Qué es Mend?

Tasas de faltas de un solo dígito: telesalud, recordatorios de citas, autoprogramación de pacientes y formularios digitales. Flujos de trabajo personalizados y asistencia calificados n.º 1 por los clientes. Mend puede conectarse a los pacientes en cualquier momento y en cualquier lugar, con cualquier dispositivo.

Mend tiene tasas de participación del 98.3 %, tasas de conexión a video del 99.85 % y tasas de faltas a las citas de un solo dígito.

Mend tiene tecnología de automatización para integrarse con cualquier registro médico electrónico (EHR), software de gestión de consultorios (PMS) u otros sistemas.

Aproximadamente el 50 % de los clientes más nuevos son conversos de otros sistemas.

Información sobre Mend

Mend VIP

http://www.mendfamily.com/

Fundada en 2014

Resumen de precios de Mend

Mend no está disponible en versión gratuita y no ofrece prueba gratis.

535880
288420
90028
90033
535881
Mend video
Play
535880-thumb
288420-thumb
90028-thumb
90033-thumb
535881-thumb

Versión gratuita

No

Prueba gratis

No

Implementación

En la nube, SaaS, web

Móvil: nativo de iOS

Móvil: nativo de Android

Formación

En persona

En vivo en línea

Seminarios web

Documentación

Asistencia

En horario ininterrumpido (atiende un representante)

Horas laborables

En línea

Funciones de Mend

Plataformas de portal del paciente
Acceso a la historia clínica
Confirmaciones de citas
Consultas por vídeo
Formularios de admisión
Independiente de la historia clínica electrónica
Mensajería segura
Pago de facturas
Planes de cuidados
Programación de citas
Renovación de prescripciones médicas
Resultados de laboratorio
Resumen de cuidados
Acceso móvil
Autogestión
Colaboración
Formación de los pacientes
Gestión de cuidados
Mensajería
Portal de los pacientes
Programación de citas
Registro de salud personal
Seguimiento del avance
Creación de informes en tiempo real
Creación de informes históricos
Gestión de admisiones
Gestión de autorizaciones de salida
Gestión de camas
Gestión del flujo de pacientes
Seguimiento de la ubicación de pacientes
Seguimiento de tiempo de espera
Supervisión de pacientes
Citas recurrentes
Gestión de calendarios
Programación de citas
Recordatorios de llamadas
Recordatorios de pagos
Recordatorios por correo electrónico
Recordatorios vía SMS
Reprogramación
Reserva en línea
Seguimiento de confirmaciones de citas
Clínica de varios profesionales
Conforme con HIPAA
Facturación médica
Formularios online
Gestión de clínicas
Mensajería individualizada
Para fines médicos
Planes de tratamiento en remoto
Programación de citas
Recetas electrónicas
Recordatorios de citas
Videoconferencia
Acceso móvil
Base de datos de clientes
Citas recurrentes
Gestión de reserva de habitaciones
Pagos en línea
Programación automatizada
Programación de grupos
Recordatorios de citas
Reserva en línea
Sincronización de calendario
Varias ubicaciones

Opiniones de Mend

Mostrando 5 de 132 opiniones

En general
4.3/5
Facilidad de uso
4.2/5
Atención al cliente
4.5/5
Funcionalidades
4.1/5
Relación calidad-precio
4.1/5
Usuario verificado
Intake Coordinator & Primary Therapist
Cuidado de la salud mental, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    Sin valoración
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 5/2/2019

"Incredibly Impressed"

Comentarios: Really impressed. I will recommend this to all colleagues. Everything has been so incredibly easy to access all of our patients who fill out the paperwork complement on the ease of the system.

Puntos a favor: We are able to add surveys for our patients to take which has been tremendously helpful in our assessment process. Getting the scores for the surveys is also tremendously easy.

Contras: I don't have anything negative to say.

  • Fuente de la reseña 
  • Publicado el 5/2/2019
Jennifer H.
House cleaner
Servicios para el consumidor, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
  • Calificación global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    5/10
  • Fuente de la reseña 
  • Publicado el 12/7/2020

"Mend"

Comentarios: My overall experience with Mend was helpful, a lot of other software don't give you the tools to be able to show X-rays and other documents that your doctor would want to share with you.

Puntos a favor: Mend is very easy to use when getting into touch with your doctor. I only used this software once to go over my X-rays on my back. I like that you can use this on your computer or your cell phone, makes it very convenient. You have ton's of different chat tools and can video chat with your doctor while going over results.

Contras: The downer of this software is how much is it. I think the price rounds around $100 to $200 bucks which is way to pricey for me, and there's no way I could afford that especially when there is so many different ways over the computer or your cell that you can use to talk to your doctor. My doctor wanted me to use this software to be able to access my X-Rays and see what's going on which is why is was free for me just this once.

Respuesta de proveedores

por Mend VIP el 16/7/2020

Mend does not charge a patient to use the services. Any patient responsibility is between the patient and the provider. Mend starts at $49 per provider per month.

  • Fuente de la reseña 
  • Publicado el 12/7/2020
Ashley C.
Outpatient Clinician
Cuidado de la salud mental, 51-200 empleados
Ha utilizado el software durante: Más de un año
  • Calificación global
    3/5
  • Facilidad de uso
    3/5
  • Características y funcionalidades
    3/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    3/5
  • Probabilidad de recomendación
    5/10
  • Fuente de la reseña 
  • Publicado el 5/2/2019

"Mend Review"

Comentarios: Mostly good.

Puntos a favor: I get to create my own schedule, it is cool to talk to clients via webcam, I like that clients can sign forms through it. I like the paint and texting feature.

Contras: It is very slow to schedule appointments and process assessments. Once you select submit or book it takes longer than other websites to load. I do not like how you have to wait after each session scheduled for it to load and go back to the dashboard and then you can click to schedule another appointment. When you upload an assessment it would be cool it if were not two steps, if you could just upload the assessment such as treatment plan when you first assign the assessment rather than having to go back to the dashboard and upload it onto the designated assessment for the specific client. It would be good if it works better with smaller band with or slower internet. Sometimes it makes me log in twice even with correct password, sometimes it starts running my camera when I am not in a session and have not selected to start a session. There are a lot of clients with double names in the system which is frustrating because I have to make sure and select the accurate one, not the one with the fake e-mail. Sometimes people are unable to sign the forms on their cellphones even though we are told they do not have to download it, I have watched them attempt while I am on the call and it does not allow them to click submit or sign.It would be cool if there could be more interactive games the therapist and client could play through Mend together during session.

Respuesta de proveedores

por Mend VIP el 7/2/2019

Thanks for the feedback, it's great! Using the Rebook or Assessment feature from the Actions menu should make setting up appointments and assigning paperwork simpler. Did you know you can set recurring appointments as well? All of the issues described with the video connection should be fully resolved for you now. If you have any further issues, please let us know and we're happy to help.

  • Fuente de la reseña 
  • Publicado el 5/2/2019
Robert C.
Manager
Práctica médica, 51-200 empleados
Ha utilizado el software durante: Más de un año
  • Calificación global
    4/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 8/2/2019

"Mend"

Comentarios: -Mend overall is a very convenient app with great potential. I'm excited to see Mend continue to progress as our company expands.

Puntos a favor: -Allowing us to personalize the app/site to support our company's logo
-Tech support is quick to respond and resolve critical issues
-The most recent updates appears to offer clearer video and audio

Contras: -The app for the smartphone offers a login feature that doesn't seem to be necessary. Clients are able to open the app and just enter their 6 digit code without having to login first. This confuses some clients. -Idle timeouts that require you to log back in frequently -The syncing between our system and theirs doesn't always update properly. i.e. if an appointment was marked out in our system. During the next cycle, the old appointment will populate into Mend as though it still needs to take place. -The reporting tools could be updated to review certain pieces of information to help our practice run more efficiently.

Respuesta de proveedores

por Mend VIP el 11/2/2019

Thank you for this great feedback. The portal login link within the app is being removed in the next release this month. We're happy to explore more robust integration options to keep the two systems in better synchronization. There are limitations on the EHR side that we are having to work around currently.

  • Fuente de la reseña 
  • Publicado el 8/2/2019
Linnette L.
AR Specialist
Cuidado de la salud mental, 501-1000 empleados
Ha utilizado el software durante: Más de un año
  • Calificación global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 5/2/2019

"User Friendly"

Comentarios: AS I mention before I really love the customer service, I had brought an issue before to them and within days it was resolve making my experience better than before.

Puntos a favor: Mend is very easy to use and it has an amazing customer service. I have ask questions and ask for the Mend team to help me and they have always been quick to respond and help me with whatever issue I might have.

Contras: I wish there was a way for the clients to be prompt to make their own payments, by inputting their credit or debit cards themselves and if the card is declined then they couldn't proceed to their appointment. However I understand that the Mend team works everyday to improved their software.

Respuesta de proveedores

por Mend VIP el 14/2/2019

Thank you for the review, we really appreciate it. We can collect the payment during the appointment booking process. We will follow up to gather your feedback and discuss possible options.

2/14/19 - We talked to Linnette and we had the ability to solve the payment problem with our digital forms and come up with a much better workflow to solve the payment issue.

  • Fuente de la reseña 
  • Publicado el 5/2/2019