---
description: ¿Qué es y para qué sirve WebPunch? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ¿Qué es WebPunch? - Reseñas, precios y funciones - Capterra México 2026
---

Breadcrumb: [Inicio](/) > [Herramientas para gestión de la reputación](/directory/30750/reputation-management/software) > [WebPunch](/software/165879/online-monitoring)

# WebPunch

Canonical: https://www.capterra.mx/software/165879/online-monitoring

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> Acaba con la competencia reseña a reseña.
> 
> Veredicto: 34 usuarios lo han valorado con **4.9/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Vista rápida

### ¿Quién usa WebPunch?

Son unos auténticos doctores de la reputación online y sus pacientes son como el equipo de natación femenino de Alemania Oriental en 1976.  Búscalo en Google.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.9/5** | 34 Opiniones |
| Facilidad de uso | 4.8/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.9/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.8/5 | Basado en las opiniones generales |
| Funciones | 4.9/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 100% | (10/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: WebPunch

## Contexto comercial

- **Público objetivo**: 11-50, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil)
- **Idiomas admitidos**: inglés
- **Países disponibles**: Estados Unidos

## Funciones

- Análisis de sentimientos
- Gestión de campañas
- Gestión de respuestas
- Notificación de reseña de usuario
- Panel de comunicaciones
- Solicitud de reseña de usuario
- Supervisión de reseñas

## Opciones de asistencia

- E-mail/Help Desk
- Asistencia telefónica
- Chat

## Categoría

- [Herramientas para gestión de la reputación](https://www.capterra.mx/directory/30750/reputation-management/software)

## Categorías relacionadas

- [Herramientas para gestión de la reputación](https://www.capterra.mx/directory/30750/reputation-management/software)
- [Software para gestión de reseñas](https://www.capterra.mx/directory/31024/review-management/software)

## Alternativas

1. [Trustpilot](https://www.capterra.mx/software/169618/trustpilot) — 4.5/5 (1202 reviews)
2. [Birdeye](https://www.capterra.mx/software/152997/birdeye) — 4.7/5 (702 reviews)
3. [GiveMe5.ai](https://www.capterra.mx/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews)
4. [Swell](https://www.capterra.mx/software/172802/swell) — 4.6/5 (355 reviews)
5. [rater8](https://www.capterra.mx/software/177794/rater8) — 5.0/5 (181 reviews)

## Opiniones

### "WebPunch has made managing my reviews a breeze\!  I highly recommend them\!" — 5.0/5

> **Tiffiny** | *27 de abril de 2018* | Servicios para el consumidor | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: The ease of use of the website and access to reports.  The reports are easy to read and understand.  The format of is appealing and clear.  The team behind the software is excellent.
> 
> **Puntos en contra**: I would only suggest being able to print reveiws - create printer friendly view of the reviews so that I can share with my team without have to produce a boring Xcel spreadsheet.

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### "Great site\!" — 5.0/5

> **Christina** | *11 de abril de 2025* | 2128 | Valoración de la recomendación: 3.0/10
> 
> **Puntos a favor**: It’s a great tool to see how our consumers feel about our product without any negatives.
> 
> **Puntos en contra**: It doesn’t always track the people who write the reviews to our product.
> 
> I really enjoy webpunch because it gives us the insider perspective of the consumer/ members and how they really feel about us and what ways we can improve as a company.

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### "Even using a PC interface isn't very intuitive." — 3.0/5

> **Ted** | *28 de abril de 2018*
> 
> **Puntos a favor**: A lot of information is available to users of this software that we didn't have with our previous vendor
> 
> **Puntos en contra**: Doesn't work on mobile devices. It also is Not very intuitive even when loaded on laptop or desktop computer

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### "Excellent Partner" — 5.0/5

> **Usuario verificado** | *19 de abril de 2018* | Servicios para el consumidor
> 
> **Puntos a favor**: The thing(s) I like most about working with WebPunch is their customer support and their forward-thinking mindset. WebPunch consistently goes above and beyond my expectations in all that they do, and on top of that, they're always on the cutting edge of technology with their platform offerings.
> 
> **Puntos en contra**: At the corporate level, I don't have the same experience with the software our franchisees do so I can't speak for everyone, but my experience with the software has always been on point.

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### "Web Punch has been instrumental in managing our online reputaion\!" — 5.0/5

> **Nolan** | *20 de abril de 2018* | Automoción | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Web Punch allows us to focus on our business instead of worrying about our online presence. We know that Web Punch will let us know when we have both a positive or negative review and always aids in a response. Our account manager, is the best\! She is quick to respond and always on point\!
> 
> **Puntos en contra**: We really don't have any cons with the software\! Web Punch has been key in keeping our online reputation top notch\!
> 
> Ease of keeping our online reputation top notch\! Easy monitoring of our online presence without us having to constantly monitor.

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## Enlaces

- [Ver en Capterra](https://www.capterra.mx/software/165879/online-monitoring)

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