--- description: ¿Qué es y para qué sirve Pointel Configuration Management Solution? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es Pointel Configuration Management Solution? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Herramientas para el cambio organizacional](/directory/30958/change-management/software) > [Pointel Configuration Management Solution](/software/167151/configuration-management-solution) # Pointel Configuration Management Solution Canonical: https://www.capterra.mx/software/167151/configuration-management-solution > Aplicación de cliente ligero, fácil de usar, que te proporciona control total sobre tu entorno de configuración de Genesys. > > Veredicto: 5 usuarios lo han valorado con **5.0/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Pointel Configuration Management Solution? Centros de contacto ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **5.0/5** | 5 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 5.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 5.0/5 | Basado en las opiniones generales | | Funciones | 4.8/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 100% | (10/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Pointel - **Constitución**: 18 ## Contexto comercial - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Canadá, Estados Unidos, Reino Unido, Sudáfrica, Suiza ## Funciones - Gestión de configuración - Gestión del cambio - Registro de auditoría - Seguimiento de cambios - Seguimiento del comportamiento - Visualización de datos ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Asistencia telefónica - Asistencia 24/7 ## Categoría - [Herramientas para el cambio organizacional](https://www.capterra.mx/directory/30958/change-management/software) ## Categorías relacionadas - [Herramientas para el cambio organizacional](https://www.capterra.mx/directory/30958/change-management/software) - [Software para CMDB](https://www.capterra.mx/directory/30959/cmdb/software) - [Software de contact center](https://www.capterra.mx/directory/32035/contact-center/software) - [Software de herramientas de configuración](https://www.capterra.mx/directory/32355/configuration-tools/software) ## Alternativas 1. [Cloudaware](https://www.capterra.mx/software/159195/cloudaware) — 4.5/5 (2 reviews) 2. [ServiceNow](https://www.capterra.mx/software/152871/servicenow) — 4.5/5 (344 reviews) 3. [Device42](https://www.capterra.mx/software/144214/device42) — 4.8/5 (59 reviews) 4. [iTOP](https://www.capterra.mx/software/163429/itop) — 4.1/5 (12 reviews) 5. [ServiceTonic](https://www.capterra.mx/software/112516/servicetonic) — 4.5/5 (2 reviews) ## Opiniones ### "CMS is awesome" — 5.0/5 > **Kendra** | *30 de marzo de 2018* | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I think CMS is great, the online configuration tools it offers are both practical and useful for everyone, I think it is one of the best companies in this field, since it has so much variety of content and is so useful and simple for customers, a wonder\!.. > > **Puntos en contra**: I really do not have any complaints just good words about it, excellent quality\! CMS does not disappoint me at all, it has no complexity and even someone completely oblivious to the subject, can use their services and understand everything without any problem and this is something that stands out, very useful for people who do not have much information about it \! ----- ### "The perfect tool to improve the treatment of my clients." — 5.0/5 > **Jeniriana** | *22 de marzo de 2018* | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Pointel allows me to have direct contact with my clients, creating a set of solutions oriented to each specific client. It also helps to minimize administrative expenses by offering profitable options that adapt to the level of my company. In a few words, it has developed a process to address the needs of my company and our clients. > > **Puntos en contra**: This software is really useful because there is nothing more important than our clients, that's why I recommend it, because it is perfect to serve them with quality. ----- ### "cms review" — 5.0/5 > **Usuario verificado** | *25 de noviembre de 2018* | Seguros | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: the way it intergrates customer information > > **Puntos en contra**: having to reenter some customer information > > my overall experience is good I work with this system every day so im pretty use to it ----- ### "Amazing program" — 5.0/5 > **Jose** | *15 de marzo de 2018* | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I was looking for a program that would help me with the management of my web pages and finally I found it. CMS is a program that does not require you to have experience because it is really simple to use, so much so that it allows visitors to my pages to make changes. It is so effective that it shows me every little change that is on my website and also shows me who did it, it helps a lot to maintain order. The CMS has significantly reduced my working day since it is responsible for tasks such as promotion and keeping my page updated. I recommend this program because it helps to know who specifically made a change in the page and also can configure any error that exists. It is a quality product that helps development. > > **Puntos en contra**: I have no complaints about the site, everything has seemed excellent to me so far, I will continue to use the service for a long time. ----- ### "Love to work with this company" — 5.0/5 > **Brenda** | *1 de abril de 2018* | Alimentación y bebidas | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Love to work with this company. Excellent service and great quality, without thinking again. I recommend it a lot, it's amazing how the difference is noticed with the great treatment it gives to its customers and the service it offers. > > **Puntos en contra**: I really do not have any complaints about CMS. I'm very happy with the services offered, great job... ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/167151/configuration-management-solution) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Datos estructurados