--- description: ¿Qué es y para qué sirve Collect.chat? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es Collect.chat? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de experiencia del cliente](/directory/30671/customer-experience/software) > [Collect.chat](/software/168676/collect-chat) # Collect.chat Canonical: https://www.capterra.mx/software/168676/collect-chat Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.mx/software/168676/collect-chat?page=2) > Una plataforma que crea chatbots para recolectar automáticamente datos de los visitantes del sitio web. > > Veredicto: 43 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Collect.chat? — Recopilación de potenciales clientes inmobiliarios. — Recopilación de comentarios de hostelería. — Recopilación de potenciales clientes de la educación. — Recolección de pedidos de hoteles. — Agencia digital. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 43 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Micro.company - **Constitución**: 2017 ## Contexto comercial - **Precio inicial**: USD 24.00 - **Modelo de precios**: (versión gratuita disponible) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Albania, Alemania, Andorra, Anguila, Antigua y Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belice, Bermudas, Bielorrusia, Bolivia, Bosnia y Herzegovina, Brasil, Bulgaria, Bélgica, Canadá y 92 más ## Funciones - Análisis de texto - Creación de informes/análisis - Encuestas y comentarios - Estructura de encuesta NPS - Gestión de comentarios - Gestión de encuestas y sondeos - Gestión de los comentarios negativos - Modelos personalizables - Panel de comunicaciones - Recopilación de datos multicanal - Visualización de datos ## Integraciones (en total: 9) - AWeber - Google Analytics 360 - Google Calendar - Google Sheets - HubSpot CRM - Mailchimp - Pipedrive - Salesforce Sales Cloud - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Chat ## Categoría - [Software de gestión de experiencia del cliente](https://www.capterra.mx/directory/30671/customer-experience/software) ## Alternativas 1. [Zoho CRM](https://www.capterra.mx/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [SurveyMonkey](https://www.capterra.mx/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 3. [Trustpilot](https://www.capterra.mx/software/169618/trustpilot) — 4.5/5 (1202 reviews) 4. [Broadly](https://www.capterra.mx/software/161326/broadly-reviews) — 4.8/5 (336 reviews) 5. [Jotform](https://www.capterra.mx/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) ## Opiniones ### "The Best Website Chatbot Tool For Lead Generation" — 5.0/5 > **Ogochukwu** | *3 de noviembre de 2021* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: They offer a 100% free plan, where I could use the tool without making subscriptions. Also, on my website, my visitors hardly sign up or subscribe to my blog through my website pop ups, but instead they prefer signing up through my chatbot, and not because it was a chatbot, but because it looks very agile and attractive to click-on, and currently, with the help of Collect.Chat, I've collected more than 6,000 email leads from my website visitors. > > **Puntos en contra**: The chatbot is automated, you set it up the way you want it to be, you can call it your goal, maybe to collect leads like emails, phone numbers or maybe to enable visitors to subscribe to your social media handles. So, in general, it is not a human chatbot but an automated one created by you. > > Having the ability to collect leads from a tool like Collect.Chat without having to pay a dime in the beginning is a huge turn-un. So, no need of running ads to get leads and so on, because with Collect.Chat I'd probably get them in bulk. ----- ### "Very useful App - ( with a couple of key drawbacks)" — 5.0/5 > **Indradeep** | *3 de enero de 2019* | Servicios financieros | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Very easy to setup and use. Good template and intuitive flow of questions. Also one of the few chat-apps which allow you to receive messages through Whatspp, which is very popular in certain countries. The ability to receive message through Whatspp, alleviates a key issue, live chat. Whenever a customer wants to go live, you can just move him to Whatspp. Pricing is quite competitive if your responses are less per day > > **Puntos en contra**: Its very important to try out the advanced feature like Zapier Webhook integration and conditional logic jumps. I especially needed to check out how the email and phone captures would get auto populated in my CRM and Mailchimp apps. This is not possible in the free version and the free trial of advanced version is not available. While the free trial is very good, I feel the founders should also allow a trial of the advanced version also. This will allow more people to try and out and pay for premium version. I for one are hesitating to go paid, till i can try out the advanced features. I am also awaiting a complete Facebook messenger version, so i dont need to use a different chat app there. ----- ### "I've had a nice experience. The site is useful, but it just need a few improvements and debuging" — 3.0/5 > **Usuario verificado** | *23 de enero de 2018* | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: That im being able to collect leads information without depending on a person interaction, and the personalization > > **Puntos en contra**: That it doesnt have an API in order to integrate actions directly from the form-chat. That would save a lot of time and effort for us\! > > the automatization of the lead info collection ----- ### "Richer in User experience Best for Lead Generation" — 5.0/5 > **Abhishek** | *13 de junio de 2018* | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: It motivated users that gives leads more A clean chatbot user interface Faster auto-conversation > > **Puntos en contra**: Pricing is bit high Could not predict how secure it is...(Hope you will reply for this) Needs to add more intergration platform such vtiger etc... > > comparing to other chatbots. This one collected more leads. The software experience tends users to engage into it ----- ### "Have been using it for about a month and got over 10 leads. Our agency is tiny so that's huge." — 5.0/5 > **Carol** | *23 de enero de 2018* | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I like that it was easy to set up and it was free. I had the bot up and running in less than 30 minutes. I also like that it's easy to change something if I have to. > > **Puntos en contra**: I don't like the fact that I can't have different scripts for different answers, like I recently learned I can do on Landbot. However, I still like Collect.chat UI way more so I'm going to stick with you guys. Thank you for everything\! Really good product. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.mx/software/168676/collect-chat?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/168676/collect-chat) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados