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Zoho provides industry and job-specific apps for Sales & Marketing, HR, Help desk and Finance. Zoho Desk for Business is intended for any company size and industry.

Valoración media

1303 reseñas
  • 4.5 / 5
    En general
  • 4.5 / 5
    Facilidad de uso
  • 4 / 5
    Atención al cliente
  • 4.5 / 5
  • 4.5 / 5
    Relación calidad-precio

Detalles del producto

  • Precio de partida
  • Versión gratuita
  • Implementación
    Instalado: Mac
  • Formación
    En persona
    En directo en línea
    Seminarios web
  • Asistencia
    Todos los días a cualquier hora (atiende un representante)
    Horas laborables

Datos del proveedor

  • Zoho Desk
  • https://www.zoho.com/desk

Información sobre este software

Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

  • Action Management
  • Agent Scheduling
  • Alerts / Escalation
  • Analytics
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Billing & Invoicing
  • Blended Call Center
  • Call Logging
  • Call Me Option
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Churn Management
  • Co-Browsing
  • Communication Management
  • Community Forums
  • Community Management
  • Complaint Monitoring
  • Content Syndication
  • Contract / SLA Management
  • Contract Management
  • Customer Database
  • Customer Engagement Center
  • Customer Experience Management
  • Customer Segmentation
  • Dashboard
  • Document Management
  • Escalation Management
  • Feedback Collection
  • Feedback Management
  • Gamification
  • Geo Targeting
  • Help Desk
  • IT Service Desk
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox / Queue Management
  • Incident Management
  • Knowledge Base
  • Knowledge Database
  • Knowledge Management
  • Known Issue Management
  • Live Chat
  • Manual Dialer
  • Multi-Channel Collection
  • Multiple Brands / Products
  • Offline Form
  • Outbound Call Center
  • Persistent Chat
  • Predictive Dialer
  • Premise-Based Call Center
  • Proactive Invitations
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Self Service Portal
  • Sentiment Analysis
  • Shortcut Messages
  • Survey Management
  • Surveys & Feedback
  • Text Analysis
  • Ticket Management
  • Transfers / Routing
  • Trend Analysis
  • Trouble Ticketing
  • Video Chat
  • Video Content
  • Virtual Call Center
  • Visitor Targeting
  • White Label Branding
  • Work Order Management

Últimas reseñas disponibles sobre Zoho Desk

Traducción realizada automáticamente. Mostrar la reseña original

Zoho Mail is great! I recommend it all the time!

En general
2 / 5
Facilidad de uso
3 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
Relación calidad-precio

Puntos a favor: I love that the email program gives you a certain amount of free use before requiring a purchase. I have been able to instantly make use of the service and I know that I will continue using it under a paid plan as my company grows. I am also able to recommend it to start up clients who are working hard to add professionalism to their brand while not yet having the cash flow. Having a great email host that grows with the business is a huge benefit.

Puntos en contra: It is complicated. The email portion I use is fairly user friendly if you have a tiny bit of tech understanding. Their directions for set up are very clearly written and make it easy to figure out. But they have so many products that the site is very complex.

Traducción realizada automáticamente. Mostrar la reseña original

As for the overall Zoho suite it easily integrates with multiple other extensions that are essential

En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidad
4 / 5
Asistencia al cliente
4 / 5
Relación calidad-precio

Comentarios: Makes customer management extremely easy once you get going.

Puntos a favor: Easy management and ticket assignment and that it works as an extension of other features and integrates perfectly with invoicing, CRM, etc. making the entire ZOHO Suite the preferred choice for all our ban and front end business needs. Since it can also integrate with many other programs, there is hardly any limit in how useful the overall Suite is and Zoho Desk is an essential part of that that allows us to track internal performance as well as overall customer interaction on a single platform. Training is well laid out and there are plenty of online resources to reference to get going.

Puntos en contra: There isn't that many... it takes a little getting used to, but once understood it is fairly straight forward. Ticket handling could be a little better, but the question is how to get customers to open new tickets rather than replying to old tickets, and it is not really a software issue.