¿Quién utiliza este software?

Zoho provides industry and job-specific apps for Sales & Marketing, HR, Help desk and Finance. Zoho Desk for Business is intended for any company size and industry.


Valoración media

1400 reseñas
  • 4.5 / 5
    En general
  • 4.5 / 5
    Facilidad de uso
  • 4 / 5
    Atención al cliente
  • 4.5 / 5
    Características
  • 4.5 / 5
    Relación calidad-precio

Detalles del producto

  • Precio de partida
    $12/mes
  • Versión gratuita
  • Implementación
    En la nube, SaaS, web
  • Formación
    En directo en línea
    Seminarios web
    Documentación
  • Asistencia
    Horas laborables
    En línea

Datos del proveedor

  • Zoho Desk
  • https://www.zoho.com/desk
  • Fundada en 1996

Información sobre este software

Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.


Funciones de Zoho Desk

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Gestión de recursos informáticos
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Network Monitoring
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Planificación de agentes
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding
  • Action Management
  • Análisis
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Alertas y alzada
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Gestión de la experiencia del cliente
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Call Logging
  • Call Recording
  • Call Scripting
  • Centro de atención telefónica de llamadas entrantes
  • Centro de atención telefónica de llamadas salientes
  • Centro de atención telefónica mixto
  • Creación de informes/análisis
  • Escalation Management
  • IVR/Voice Recognition
  • Live Chat
  • Manual Dialer
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Supervisión de llamadas
  • Análisis
  • Churn Management
  • Communication Management
  • Content Syndication
  • Feedback Collection
  • Gestión de comunidades
  • Live Chat
  • Ludificación
  • Video Content

Últimas reseñas disponibles sobre Zoho Desk

Traducción realizada automáticamente. Mostrar la reseña original

Excellent CRM software with clean interface

4/5
En general
3 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
3 / 5
Asistencia al cliente
4 / 5
Relación calidad-precio

Puntos a favor: What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

Puntos en contra: This doesn’t come in language other than English, making a little more complicated. Tickets generated cannot be duplicated. Information cannot be customized/ sorted on multiple parameters It does not allow modifying the name of the company in the structure, after it has been created, which does not allow modifying the name of the same in the configuration of the emails.
It does not allow to place field to attach files in the advanced web form.
It does not allow adding or deleting fields in the response widget, they remain the same predefined for all cases.

Traducción realizada automáticamente. Mostrar la reseña original

Zoho Mail is great! I recommend it all the time!

4/5
En general
2 / 5
Facilidad de uso
3 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
Relación calidad-precio

Puntos a favor: I love that the email program gives you a certain amount of free use before requiring a purchase. I have been able to instantly make use of the service and I know that I will continue using it under a paid plan as my company grows. I am also able to recommend it to start up clients who are working hard to add professionalism to their brand while not yet having the cash flow. Having a great email host that grows with the business is a huge benefit.

Puntos en contra: It is complicated. The email portion I use is fairly user friendly if you have a tiny bit of tech understanding. Their directions for set up are very clearly written and make it easy to figure out. But they have so many products that the site is very complex.