Apptivo Help Desk

Apptivo Help Desk

4.5 / 5 163 reseñas

¿Quién utiliza este software?

The only tool you need to Increase agents productivity, track performance metrics, and sync with other apps that you use all within the unified Apptivo CRM experience.

Valoración media

163 reseñas
  • 4.5 / 5
    En general
  • 4.5 / 5
    Facilidad de uso
  • 5 / 5
    Atención al cliente
  • 4.5 / 5
  • 4.5 / 5
    Relación calidad-precio

Detalles del producto

  • Precio de partida
  • Versión gratuita
  • Implementación
    Instalado: Mac
    Instalado: Windows
    Móvil: nativo de Android
  • Formación
    En persona
    En directo en línea
    Seminarios web
  • Asistencia
    Todos los días a cualquier hora (atiende un representante)
    Horas laborables
    En línea

Datos del proveedor

  • Apptivo
  • Fundada en 2010

Información sobre este software

Provide support from anywhere mobile apps for Android, iOS, and Windows.

  • Alerts / Escalation
  • Automated Routing
  • Billing & Invoicing
  • Community Forums
  • Contract / SLA Management
  • Customer Database
  • Customer Engagement Center
  • Document Management
  • IT Service Desk
  • Inbox / Queue Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

Últimas reseñas disponibles sobre Apptivo Help Desk

Traducción realizada automáticamente. Mostrar la reseña original

Great way for multiple people on a team to manage and use contacts

En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
5 / 5
Relación calidad-precio

Comentarios: This software is key to organizing and maintaining addresses!

Puntos a favor: Apptivo is a program that our ministry uses to keep our subscriber addresses organized and updated. We have several people on our team going in to make changes on a consistent basis, and this program helps track who has changed what and when. Also, we have multiple lists with thousands of addresses, and it can handle the large volume.

Puntos en contra: The only con I would state is that we use abbreviated states in order to send mail cass certified. Apptivo uses the full name of states, so we have to use formulas when we export to Excel in order to print labels correctly. It can be a hassle.

Traducción realizada automáticamente. Mostrar la reseña original

A solid solution for managing clients and incoming cases for a quickly growing business.

En general
4 / 5
Facilidad de uso
3 / 5
Características y funcionalidad
4 / 5
Asistencia al cliente
4 / 5
Relación calidad-precio

Comentarios: Managing our customer service and response time.

Puntos a favor: Apptivo was relatively quick and easy to install, especially compared to larger CRM platforms. It was easy to train out team and quickly take control of customer service and response time by turning every email into a case. Having an easy way to search cases/customers and have a history of all our interactions with them has made a great improvement on our business this past year, particularly during our busy season.

Puntos en contra: There needs to be a way to file archived emails and we wish the email app and CRM cases app were interlinked.