--- description: ¿Qué es y para qué sirve ZIWO? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es ZIWO? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software para call center](/directory/30007/call-center/software) > [ZIWO](/software/171265/ziwo) # ZIWO Canonical: https://www.capterra.mx/software/171265/ziwo Page: 1 / 6\ Siguiente: [Next page](https://www.capterra.mx/software/171265/ziwo?page=2) > Software de centro de contacto en la nube implementado al instante. Basado en API completo. Complementos de CRM. Conecta agentes reales o virtuales. > > Verdict: Rated **4.7/5** by 108 users. Top-rated for **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa ZIWO? Solución de centro de contacto basada en la nube que ayuda a las empresas a gestionar la comunicación con el cliente con el seguimiento de llamadas, enmascaramiento de llamadas, conferencias, colas de llamadas y transferencia de llamadas y más con el centro de atención telefónica virtual. ## Quick Stats & Ratings | Metric | Calificación | Detail | | **En general** | **4.7/5** | 108 Opiniones | | Facilidad de uso | 4.7/5 | Based on overall reviews | | Asistencia al cliente | 4.7/5 | Based on overall reviews | | Relación calidad-precio | 4.6/5 | Based on overall reviews | | Funciones | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: ASWAT Telecom & Media - **Founded**: 2016 ## Commercial Context - **Precio inicial**: USD 40.00 - **Modelo de precios**: (Prueba gratis) - **Target Audience**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000 - **Deployment & Platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: francés, inglés, árabe - **Available Countries**: Arabia Saudita, Baréin, Catar, Egipto, Emiratos Árabes Unidos, Irak, Kuwait, Marruecos, Omán ## Funciones - Acceso móvil - Acciones activadas por evento - Alertas y notificaciones - Alerts/Escalation - CRM - Chat en vivo - Chat y mensajería - Comunicación multicanal - Conexiones SIP - Creación de informes de llamadas - Creación de informes entrantes - Creación de informes por extensión - Creación de informes salientes - Creación de informes/análisis - De texto a voz - Distribución automática de llamadas - Duración de llamada - Enrutamiento automatizado - Enrutamiento de llamadas - Extensiones virtuales - Gestión de campañas - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de la calidad - Gestión de listas de llamada - Gestión de llamadas perdidas - Gestión del personal - Grabación - Grabación de llamadas - Grupos de llamada - Herramientas de colaboración - Identificador de llamadas - Informes personalizables - Integración de telefonía informática - Interfaz de agentes - Marcador automático - Para centros de atención telefónica - Planificación de personal - Previsión de trabajo - Registro de llamadas - Seguimiento de conversión - Seguimiento de llamadas - Seguimiento de palabras claves - Software de asistencia remota - Software de softphone - Supervisión de llamadas - Transcripción de llamadas - Transferencia de archivos - Uso compartido de archivos - Videoconferencia ... and 8 more features ## Integrations (20 total) - Bitrix24 - Calabrio ONE - Foodics - Freshdesk - Freshsales - HubSpot CRM - Intercom - Kommo - LeadSquared - Microsoft Azure - Odoo - Pipedrive - Salesforce Sales Cloud - Zapier - Zendesk Sell ... and 5 more integrations ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para call center](https://www.capterra.mx/directory/30007/call-center/software) ## Categorías relacionadas - [Software para call center](https://www.capterra.mx/directory/30007/call-center/software) - [Programas para grabar llamadas](https://www.capterra.mx/directory/30533/call-recording/software) - [Programas para seguimiento de llamadas](https://www.capterra.mx/directory/30901/call-tracking/software) - [Software PBX en la nube](https://www.capterra.mx/directory/31102/cloud-pbx/software) - [Soluciones de comunicación basadas en la nube](https://www.capterra.mx/directory/31362/cloud-communication-platform/software) ## Alternativas 1. [uContact](https://www.capterra.mx/software/115213/ucontact) — 4.5/5 (81 reviews) 2. [Voximplant Kit](https://www.capterra.mx/software/1042324/voximplant-kit) — 4.5/5 (4 reviews) 3. [Aircall](https://www.capterra.mx/software/144486/aircall) — 4.2/5 (458 reviews) 4. [Dialfire](https://www.capterra.mx/software/156848/dialfire) — 4.7/5 (23 reviews) 5. [LiveAgent](https://www.capterra.mx/software/102188/liveagent) — 4.7/5 (1748 reviews) ## Opiniones ### "Reliable Contact Center Solution with Room for Improvement" — 4.0/5 > **Shrouk** | *8 de mayo de 2025* | Servicios para el consumidor | Recommendation rating: 8.0/10 > > **Puntos a favor**: ZIWO offers a very user-friendly interface and smooth integration with CRM systems, which significantly improves agent productivity. I particularly appreciated the real-time call monitoring and detailed reporting features, as they help in maintaining quality and tracking team performance efficiently. > > **Puntos en contra**: While ZIWO performs well overall, occasional system lags and call drops during peak hours were challenging. Additionally, the reporting dashboard could benefit from more customization options to better suit different operational needs. > > My overall experience with ZIWO has been positive. The platform is intuitive and easy to use, which helped streamline daily operations and improve agent efficiency. Features like call recording, real-time monitoring, and CRM integration made it easier to manage customer interactions effectively. While there were occasional technical issues, the support team was generally responsive and helpful. With a few enhancements in performance stability and reporting flexibility, ZIWO can be an even more powerful tool for contact center operations. ----- ### "Customer Service TL" — 5.0/5 > **Hassan** | *9 de junio de 2025* | Servicios financieros | Recommendation rating: 10.0/10 > > **Puntos a favor**: What users appreciate most about ZIWO, a cloud-based contact center solution, is its powerful combination of user-friendliness and robust functionality. Customers frequently praise its intuitive interface, which allows for quick setup and easy daily operation for agents. The platform's crystal-clear voice quality and seamless integration with various CRMs are consistently highlighted as key strengths. Furthermore, ZIWO is lauded for its comprehensive feature set, including omnichannel support for voice, WhatsApp, and SMS, alongside insightful real-time analytics and reporting. This allows businesses to efficiently manage customer interactions, monitor performance, and ultimately enhance the overall customer experience. > > **Puntos en contra**: While ZIWO is generally well-regarded, some users report areas for improvement. A common point of criticism is the mobile application, which some find less stable and feature-rich compared to the desktop version, occasionally experiencing glitches or performance issues. Another aspect mentioned is the pricing, which some smaller businesses consider to be on the higher end of the spectrum. Additionally, a few users have reported experiencing occasional bugs or lags within the main software, particularly during peak usage times, which can disrupt workflow. However, these points are often mentioned alongside praise for their responsive customer support. > > Overall, the experience with ZIWO, a cloud-based contact center solution, is generally viewed as positive, particularly for small to medium-sized businesses that prioritize core communication functionalities and straightforward integration. The platform is frequently commended for its user-friendly interface, which allows for a relatively smooth onboarding process for new agents. Users often highlight the clarity of voice calls and the effectiveness of its primary features, such as call routing and logging. ----- ### "Easy and Helpful Tool for Calling" — 3.0/5 > **Hassan** | *17 de junio de 2025* | Servicios financieros | Recommendation rating: 8.0/10 > > **Puntos a favor**: its user-friendly interface, which makes it easy for agents and supervisors to navigate and manage calls efficiently. The real-time call monitoring and reporting > > **Puntos en contra**: Statistics need to show more analysis and trends for the calls received. Support team need to be more fast in providing the technical support > > It was easy to use, and I could make and answer calls without any problems. I liked that I could see all the call details and reports quickly. It helped me do my job better and faster. Everything was clear and worked well most of the time. ----- ### "Efficient and Reliable – Our Experience with ZIWO" — 5.0/5 > **Rayan** | *18 de junio de 2025* | Internet | Recommendation rating: 8.0/10 > > **Puntos a favor**: We've had a great experience using Ziwo as our cloud call center solution. It's user-friendly, offers clear call quality, and integrates seamlessly with our CRM. The real-time dashboards and reports are especially helpful, and their support team is always responsive. Highly recommended for any business looking to streamline customer service operations. > > **Puntos en contra**: Some features and interface elements offer limited flexibility for customization, which can be a challenge for businesses with specific workflow needs > > Our overall experience with ZIWO has been very positive. The platform is reliable, easy to use, and has helped us streamline our customer communication processes. It offers excellent call quality, real-time monitoring tools, and seamless CRM integration. Their support team is responsive and professional, ensuring smooth operations. ZIWO has definitely added value to our customer ----- ### "Ziwo fulfills the requirement well" — 5.0/5 > **Sachin** | *18 de junio de 2025* | Ropa y moda | Recommendation rating: 9.0/10 > > **Puntos a favor**: Very good interface and very low instances of technical issues and failures. ts simplicity, scalability, and seamless integration capabilities. It offers a very intuitive interface for agents, which significantly reduces training time and improves first-day productivity. > > **Puntos en contra**: The new recharge widget. In the past, balance can be recharged directly using quick pay, however now it is a very complicated process involving raising of tickets and invoices > > From a management perspective, ZIWO provided a stable, cloud-based contact center platform that was easy to deploy, scale, and monitor. It allowed us to: Seamlessly manage inbound and outbound communication across multiple teams. Leverage real-time dashboards and reports to track KPIs and agent performance. Maintain high call quality and uptime, which is critical for customer service reliability. Easily integrate with our CRM and ticketing tools, which reduced manual work and improved case resolution times. What also stood out was ZIWO’s responsive support and flexibility in addressing specific operational needs, making it a reliable partner rather than just a tool. ----- Page: 1 / 6\ Siguiente: [Next page](https://www.capterra.mx/software/171265/ziwo?page=2) ## Links - [View on Capterra](https://www.capterra.mx/software/171265/ziwo) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data