WorkWave Service

Powerful scheduling and invoicing software.

Puntos a favor:

I like the flow within the program and the fact that it is web based eliminates a lot of downtime that you might experience from a local network program.

Contras:

I would love to see POS functionality in a future update. To use this software in the retail store for cashing out products would be so great!

review of WorkWave

Comentarios: Keeps work orders from slipping through the cracks when you are so busy and not enough help.

Puntos a favor:

I like that it keeps the technicians on task.

Contras:

The program could be more user friendly to get it set up.

Read the Reviews before you sign a contract.

Comentarios: We are so bogged down with this system. The word that our staff uses for the WWS system is it just feels clunky. Rather than making our life easy and more efficient we are feeling bogged down and spending more time. We expected a learning curve up front, but wow! All we have done is spend time and money on a software that is not fully developed. Shame on WWS for taking the investment of our time and money for their gain. This company should not be able to operate like this!

Puntos a favor:

We used Service CEO for 9 years. We decided to make the switch to Work wave service when we were told CEO was being sunset product and not supported. We were told the transition would be smooth.

Contras:

All of the migrated data that came over from CEO we have had to delete and re-enter. WWS and CEO are not compatible software systems. The software is only 2 years old and WWS staff often reminded us of that stating "WWS is still young and working through development." There is no front end sales system built out. The claim they are 6-8 months out before the front end is built out. Why did someone not interview us in the beginning asking what our needs are and tailor our training to our business? Why have we got to this point just to find out the system is not built to manage estimates? The part that is most upsetting is after wasting hours of our staff's time and money on the software they will not let me out of our contract, and we are still getting charged for a product we are not using.

There are way better options than WW

Comentarios: It was great when I first started using a FSM, but as our needs grew the value fell. My overall experience from beginning to present is Okay.

Puntos a favor:

I like the global search function, the dispatch view, and the scheduling workflow.

Contras:

There are many. I don't like the functionality of the team assignments in the dispatch view, customers cannot leave tips, it's complicated to adjust invoices, lack of notification of text messages being received, one-way text messaging, limited abilities with customer-facing communications (text and email), their contracts automatically renews if you don't email them a written letter 60 days in advance.

Easy to use - easy to train.

Comentarios: I have been in the industry for 40 years and used override of different systems. This is undoubtedly the strongest I have used to date. It extremely functional, easy to train on, allows for all of our employees to use a mobile system. If we use this from the first phone call for a new client through every interaction they will ever have moving forward. We have been using it since 2007

Puntos a favor:

It is an extremely strong CRM system that handles everything from the initial client interaction through billing and payment. It is one of the most important pieces of software in our business.

Contras:

A major miss step with their lead system, we had to drop out of this that side of the system because of all the problems they were having with it. We felt like we were beta testers however we were being billed monthly for the pleasure.