Aderant

Aderant

2.5 / 5 5 reseñas


Valoración media

5 reseñas
  • 2.5 / 5
    En general
  • 3 / 5
    Facilidad de uso
  • 2 / 5
    Atención al cliente
  • 2 / 5
    Características
  • 2 / 5
    Relación calidad-precio

Detalles del producto

Datos del proveedor

  • Aderant
  • https://www.aderant.com

Información sobre este software

Aderant offers a suite of solutions that enable agility for law firms of all sizes around the globe, and is the #1 choice for AmLaw 200


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Últimas reseñas disponibles sobre Aderant

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Limited Customization is the Biggest Problem

3/5
En general
4 / 5
Facilidad de uso
2 / 5
Características y funcionalidad
4 / 5
Asistencia al cliente
3 / 5
Relación calidad-precio

Comentarios: We have used the software since 2010 and it was Client Profiles. When Aderant took over the company there have been some upgrades but not many. Some needed features were taken away and others that are not very useful were added. Our biggest issue is that there is little to no customization on the screens you need to customize and the things that need fixed take forever to get done in a patch which is unacceptable for clients to have to "live" with problems for months to a year. Another issue is that they provide you with a reporting system but when you need help with it, they charge you an expensive fee per hour to talk to you. You cannot provide a software for someone to use and just turn them loose with no training on it at all. They are currently revamping the software to a web-based version with many more customizations. We will see where this goes. I am optimistic

Puntos a favor: Ease of use, customer service has definitely improved

Puntos en contra: Limited on customizations and software is definitely not made for mass tort.

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Intuitive, thorough, innovative and reliable

4/5
En general
4 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
3 / 5
Asistencia al cliente
3 / 5
Relación calidad-precio

Puntos a favor: User friendly and the migration to Microsoft based workflow technology is a step in the right direction. Very cutting edge and progressive, because they LISTEN to their customers.

Puntos en contra: Lack of support in the above mentioned workflow technology. Seems that they want to market and sell it but don't completely understand it and have problems troubleshooting it. Another area of challenge is their professional services. Upgrades ' enhancements are difficult to accomplish due to lack of talented PS staff.