---
description: ¿Qué es y para qué sirve Hop? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ¿Qué es Hop? - Reseñas, precios y funciones - Capterra México 2026
---

Breadcrumb: [Inicio](/) > [Software para hoteles](/directory/20031/hospitality-property-management/software) > [Hop](/software/173113/hop)

# Hop

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> HOP Software es un potente y asequible sistema de administración de propiedades basado en la nube.
> 
> Veredicto: 14 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Vista rápida

### ¿Quién usa Hop?

Una solución unificada para hoteleros, bed and breakfast y propietarios de alojamientos que buscan optimizar sus operaciones y maximizar sus ingresos.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.6/5** | 14 Opiniones |
| Facilidad de uso | 4.4/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.7/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.5/5 | Basado en las opiniones generales |
| Funciones | 4.1/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Hop Software
- **Ubicación**: Edinburgh, RU
- **Constitución**: 2017

## Contexto comercial

- **Precio inicial**: GBP 150.00
- **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil)
- **Idiomas admitidos**: inglés
- **Países disponibles**: Australia, Canadá, Emiratos Árabes Unidos, Estados Unidos, Filipinas, Irlanda, Isla de Man, Nigeria, Reino Unido

## Funciones

- Automatización de marketing
- CRM
- Creación de informes/análisis
- Gestión de empleados
- Gestión de la experiencia del huésped
- Gestión del mantenimiento
- Integración de GDS y OTA
- Punto de venta (POS)

## Integraciones (en total: 12)

- Clover
- Epos Now
- FCRM Insurance
- Global Payments Integrated
- NetSuite
- QuickBooks Online
- Sage Accounting
- SevenRooms
- SiteMinder
- Stripe
- Worldpay for Enterprise
- Xero

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Asistencia 24/7
- Chat

## Categoría

- [Software para hoteles](https://www.capterra.mx/directory/20031/hospitality-property-management/software)

## Alternativas

1. [Guesty](https://www.capterra.mx/software/159377/guesty) — 4.4/5 (465 reviews)
2. [Hostaway](https://www.capterra.mx/software/152433/hostaway) — 4.8/5 (1524 reviews)
3. [eZee Absolute](https://www.capterra.mx/software/135751/ezee-absolute) — 4.6/5 (405 reviews)
4. [Breezeway](https://www.capterra.mx/software/186514/breezeway) — 4.6/5 (195 reviews)
5. [Lodgify](https://www.capterra.mx/software/131924/lodgify) — 4.5/5 (1282 reviews)

## Opiniones

### "One stop shop\!" — 5.0/5

> **Usuario verificado** | *8 de septiembre de 2018* | Hostelería | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: This PMS has allowed us to improve our revenues. It is great and easy to navigate and allows for good data capture.
> 
> **Puntos en contra**: Based on the data captures some more reporting would be great\!

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### "Happy Hop User - A small hospitality business with complex needs." — 5.0/5

> **Rebecca** | *22 de noviembre de 2022* | Hostelería | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: HOP offers everything that a medium size hospitality business would need but they offer it at a price that is affordable for smaller business too.
> 
> **Puntos en contra**: As a small business, some of the features are not needed and the terminology is challenging for newbies - but once you get the hang of it, it is easy to use.
> 
> Really value working with HOP - forward thinking, great customer service, they tick all the boxes that we need - the only software package that could do this within our budget.

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### "TRTINGTO DO TOO MUCH IN TOO MANY WAYS" — 3.0/5

> **Peter** | *4 de diciembre de 2020* | Hostelería | Valoración de la recomendación: 2.0/10
> 
> **Puntos a favor**: It allows functionality of adding offers
> 
> **Puntos en contra**: Too many steps, repetitive, time consuming
> 
> Feedback is that it is too clunky and we will look for a new providor. After sale support zilch, other than if we reach out

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### "A Creative  Property management System" — 5.0/5

> **rajeev** | *18 de mayo de 2023* | Hostelería | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: I have used numerous property mgmt system and HOP is way better then  any of the competitors  as it comes with significant features and can be used effectively to manage events ,  Small to mid size hotels .Cloud based so access is easy from anywhere . Reporting system is robust .
> 
> **Puntos en contra**: They don't have mobile app  and you can go in the past and edit historic transactions which is not ideal .
> 
> Really good tech team , friendly , responsive and they keep increasing their features . OTA connectivity is on par with other Systems. I have 12 property with HOP.Dale at HOP is very good and knowledgeable,.

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### "HOP is it\!" — 4.0/5

> **Joao** | *18 de noviembre de 2022* | Hostelería | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: Easy to implement and to use the basic functions of the systemHas the best support team I have ever encountered across any system and developers do listen and implement requests for features in, normally, a timely manner
> 
> **Puntos en contra**: HOP is complicated to master and lacks some reporting tools that bigger properties would require. These reports are able to be gathered indirectly by compiling info from CSV files across other reports.
> 
> I have implemented HOP across multiple properties that I have managed and would keep using it in the future.

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## Enlaces

- [Ver en Capterra](https://www.capterra.mx/software/173113/hop)

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