OpenTable for Restaurants

OpenTable for Restaurants



Valoración media

83 reseñas
  • 4.5 / 5
    En general
  • 4.5 / 5
    Facilidad de uso
  • 4.5 / 5
    Atención al cliente
  • 4.5 / 5
    Características
  • 4.5 / 5
    Relación calidad-precio

Detalles del producto

  • Versión gratuita
    No
  • Prueba gratis
    No
  • Implementación
    En la nube, SaaS, web
    Instalado: Windows
    Móvil: nativo de iOS
    Móvil: nativo de Android
  • Formación
    En directo en línea
    Seminarios web
    Documentación
  • Asistencia
    En horario ininterrumpido (atiende un representante)
    En línea

Datos del proveedor

  • OpenTable
  • https://restaurant.opentable.com/
  • Fundada en 1998

Información sobre este software

Software de reserva en línea y gestión de invitados para restaurantes. Su misión es ayudar a que cada restaurante crezca y prospere. Cuenta con casi dos décadas de experiencia trabajando con restaurantes de todo tipo para extender su alcance, atender a sus invitados, ajustar sus operaciones y actuar de acuerdo con los conocimientos que solo esta comunidad puede ofrecer. No es suficiente con simplemente ofrecer reservas en línea y administración de salas. Solo OpenTable pone tu restaurante en el bolsillo de 22 millones de comensales activos.


Funciones de OpenTable for Restaurants

  • CRM
  • Gestión de ingresos
  • Gestión de invitados
  • Gestión de promociones
  • Notas de reserva
  • Planes con varias tarifas
  • Procesamiento de pagos
  • Reserva de actividades
  • Reserva de terceros
  • Reserva en línea
  • Reservas individuales y de grupos
  • Costes de alimentos
  • Gestión de camareros
  • Gestión de cocinas
  • Gestión de inventarios
  • Gestión de listas de espera
  • Gestión de menús
  • Gestión de nóminas
  • Gestión de reservas
  • Gestión de tablas
  • Punto de venta (POS)
  • Seguimiento de ventas

Las reseñas más útiles sobre OpenTable for Restaurants

Very easy and great tool for booking ahead and making reservations.

  Traducir con Google
5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
5 / 5
Relación calidad-precio

Puntos a favor: What I like most about this software is its usefulness, coupled with its simplistic yet easy layout. The options for available times and selections are very easy to read, making it very user-friendly. I also liked the way the layout also seemed to cater to touchscreen devices with larger than average digital buttons for selections. This definitely contributes to use on the go when a reservation may be needed to be made last minute. The available time suggestions closest to my desired time and date option also save me time from having to search around and find an available date and time.

Puntos en contra: There is not much I dislike about this software, but one thing that I would appreciate is in regards to desired date storage. What I mean by this is, let us say I have a date and time in mind for a reservation, and that time slot is not available, I am unable to book that timeslot. However, I am never made aware if that time slot becomes available unless I keep checking on that timeslot. It would be ideal if this software could incorporate an email alert or equivalent if a previously unavailable timeslot becomes available (due to the party originally occupying the reservation say cancels their existing reservation or if more seating becomes available) such that I can book my desired timeslot. While I realize this is more a feature I would like to see in a future update as opposed to an issue with the present software, I feel that this is something that is lacking that could be easily incorporated as a very useful user option.

I predominantly use OpenTable for all my meal reservation-making.

  Traducir con Google
5/5
En general
5 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
5 / 5
Relación calidad-precio

Comentarios: Easy planning, less anxiety in wondering if a restaurant will have a wait, easy searching and filtering.

Puntos a favor: What I like the most about OpenTable is its ease of use. If I know what restaurant I want to book a reservation for and they have availability, I can basically get in and get out in less than 2 minutes. THAT'S efficiency. I also like that you can customize searches by specific neighborhoods, specific occasions or ambiances (romantic vs. casual, etc.) and obviously prices. Yelp isn't a main competitor but I hate that when you search for a bar or restaurant in a certain neighborhood on Yelp the results populate many, many bars or restaurants beyond that neighborhood to satisfy the search generation. I like that OpenTable functions more explicitly and narrowly than Yelp but it MAY include some very close neighborhoods in a search query. OpenTable's trend forecasting and "places we think you'd like" are on point, too. They do a good job of assimilating restaurants into categories not just by food type but ambiance type and cost. On OpenTable, very often I'll book a reservation and then come back to check something and see that there are recommended restaurants for me that I actually already have on my personal list. It's not just like, "You picked an Italian restaurant, so we're going to recommend another Italian restaurant!". It feels more personalized and catered to me because many other factors are seemingly taken into account besides just food type.

Puntos en contra: This isn't a dig at the software specifically but I feel like some high end or modern / niche restaurants decide to host reservations on Resy instead and that tends to deter me from using OpenTable from time to time. I haven't had any issue with the OpenTable software specifically.