UserTesting

¿Quién usa UserTesting?

Equipos de producto, profesionales de marketing y los ejecutivos de experiencia digital y del cliente todos los sectores, incluidos comercio minorista, servicios financieros, atención médica, B2B, tecnología de consumo y otros.

¿Qué es UserTesting?

UserTesting permite a todas las organizaciones ofrecer una gran experiencia al cliente impulsada por insights humanos. Con la plataforma de insights humanos bajo demanda de UserTesting, las empresas de todos los sectores toman decisiones precisas basadas en el cliente, a todos los niveles y a la velocidad que exigen los negocios. Con UserTesting, los equipos de producto, los profesionales de marketing y los ejecutivos de experiencia digital y del cliente crean con confianza y rapidez las experiencias adecuadas para todos los públicos objetivo, lo que aumenta la lealtad a la marca y los ingresos.

Información sobre UserTesting

UserTesting

https://www.usertesting.com/

Fundada en 2007

Resumen de precios de UserTesting

UserTesting no tiene versión gratuita, pero ofrece una prueba gratis.

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Versión gratuita

No

Prueba gratis

Implementación

En la nube, SaaS, web

Formación

En persona

En vivo en línea

Seminarios web

Documentación

Asistencia

Horas laborables

En línea

Funciones de UserTesting

  • Animación
  • Búsqueda de usuarios
  • Mapas térmicos
  • Para sistemas móviles
  • Para sitios web
  • Prototipado
  • Registro de actividad de la pantalla
  • Tests de usabilidad
  • Tests no moderados
  • Trayectoria del usuario

Lista completa de Herramientas UX

  • Análisis de relevancia estadística
  • Análisis del embudo
  • Editor visual
  • Encuestas
  • Mapas térmicos
  • Programación de tests
  • Páginas de aterrizaje y formularios web
  • Segmentación de campañas
  • Segmentación por público
  • Test A/B
  • Test multivariante

Lista completa de Herramientas para A/B testing

  • Análisis
  • Análisis de sentimientos
  • Análisis de texto
  • Análisis predictivo
  • Gestión de encuestas y sondeos
  • Gestión de los comentarios negativos
  • Gestión del conocimiento
  • Panel de comunicaciones
  • Recopilación de datos multicanal
  • Segmentación de clientes

Lista completa de Software de gestión de experiencia del cliente

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Opiniones de UserTesting

Read all reviews

Overall rating

4.5/5

Average score

Facilidad de uso 4.4
Atención al cliente 4.4
Funcionalidades 4.4
Relación calidad-precio 4.5

Review software

Share your experiences with other software buyers.

¡Escribe una reseña!
Rabindranath robby S.
Usability and Functional Tester
Servicios de información, Trabajador autónomo
Ha utilizado el software durante: Más de un año
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    4 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 24/3/2020

"UserTesting Review"

Comentarios: Overall, I like Usertesting's communication with testers who are using their app and website. They are able to get back to you as soon as they can. The app may crash at times which can be annoying, but they give out frequent tests and is the most used website. I would continue to use their app and website. I just wish some of the crashes were fixed.

Puntos a favor: I like the app a lot. The design of the app is very sleek. The functionality works good where I do not have many problems with it when it comes to tapping on the menu or when I receive tests. I am able to communicate with Customer Support fairly fast and they are able to compensate when it comes to finding bugs at times. They also have an option where you can check to see other tests on the laptop / desktop which they can allow you to test multiple devices. You do get paid to take their tests and they are very good about giving payment. Though, it may take a little longer to receive at times.

Contras: There are times when the app takes a long time to open after receiving a test. There are other times while you are taking one of the tests which you received that there will be lag time for a minute when clicking on the plus sign. Once tapping on the plus sign on the app, it may freeze, and take awhile to get to another page they may request for you to use. Sometimes after you do that, the app crashes.

  • Fuente de la reseña 
  • Publicado el 24/3/2020
James R.
User Experience Research Analyst
Aerolíneas/aviación, 5001-10,000 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    4 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    4 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 28/1/2020

"UserTesting Review"

Comentarios: Love it and have recommended it to friends in the same field.

Puntos a favor: First and foremost their customer service and feedback is beyond anything I have seen. If I run a user test and there is an error not only will they get back to me in real time, they will walk you through what caused the error so you can avoid it in the future.
As for the product itself it took me about a day to feel like a power user, its very intuitive and is such a welcoming UI.

Contras: Every once and a while prototypes using adobe XD will cause about 5% of testers to load a prototype that does not work.

  • Fuente de la reseña 
  • Publicado el 28/1/2020
Pranav N.
User Research Specialist
Tecnología y servicios de la información, 5001-10,000 empleados
Ha utilizado el software durante: Más de un año
  • Calificación global
    4 /5
  • Facilidad de uso
    3 /5
  • Características y funcionalidades
    4 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    4 /5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 2/10/2020

"Best Remote Usability Testing Platform"

Comentarios: Super easy to user. Great customer service. 100% recommend for remote testing

Puntos a favor: Absolutely love the quick turnaround times for small scale usability study recruitment. Additionally, they have excellent customer support service on deck to help with any issues you might run into while testing. Appreciate the ability to sample across the globe.

Contras: Their screener feature is extremely cumbersome at times to deal with regardless of PC/browser combo. The screener also does not allow logic which is limiting when recruiting specific demographics

  • Fuente de la reseña 
  • Publicado el 2/10/2020
Craig S.
Small Business Owner
Ropa y moda, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
  • Calificación global
    3 /5
  • Facilidad de uso
    3 /5
  • Características y funcionalidades
    3 /5
  • Asistencia técnica
    2 /5
  • Relación calidad-precio
    3 /5
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 1/8/2020

"Usability Testing made simple"

Comentarios: My overall experience with UserTesting platform is good because it was able to help me determine user experience hurdles which my customers were facing. So, I could combine those qualitative insights with quantitative analytics from Google and come up with an optimization plan for my website. Once I fixed those high priority usability issues, I saw a high lift in customer engagement, drop in cart abandonment and spike in conversions. Hence, the dollars invested in UserTesting to test my website more than paid for it.

Puntos a favor: I use UserTesting platform to do website usability testing for my own e-commerce site. So, I can know if my customers are having issues with how my website is designed or if its content is not relevant to customers' expectations. I hire testers through UserTesting platform at an affordable cost. And, give a specific use case. For example, browse a product detail page and confirm if the user was able to navigate to it quickly. And, once the user landed on product detail page, did he find the content per his needs. I was able to improve conversion rate and revenue driven from my e-commerce site through UserTesting.

Contras: I sometimes get test results where the audio and video of the user test is not of top quality. Because the user may not have the best headphone or microphone or a stable noise-free environment when testing. If UserTesting team can ensure testing equipment used is of highest quality, the insights gleaned from those tests will be more reliable and actionable for e-commerce businesses like mine. Additionally, sample size of user tests is sometimes too low to trust the results. Because only one or two testers may have tested a specific use case. So, the user testing team should ensure minimum number of test results.

  • Fuente de la reseña 
  • Publicado el 1/8/2020
Lainie S.
Web accessibility specialist
Administración gubernamental, 501-1000 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5 /5
  • Facilidad de uso
    4 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 21/7/2020

"Excellent tool to capture usability information"

Comentarios: I have been a usertesting user for over four years and it has been a very positive experience overall. I truly enjoy the oportunity to use the software and to provide feedback on a wide variety of sites and services. The company is very professional and the tool just keeps improving over time.

Puntos a favor: This tool has great flexibility in what type of testing you want to do: Public website, mockups from various mockup tools, card sorting, task testing, etc.
For the end user taking tests, it does a great job working in a wide variety of scenarios and platforms
When taking a test and you have a technical issue and the issue is not on your end, they kindly will still pay you for your time, I appreciate that.

Contras: For the end user taking tests, it still has its share of technical issues you run into, but overall, I don't experience many.

  • Fuente de la reseña 
  • Publicado el 21/7/2020