¿Qué es Nextiva?

Nextiva Chat permite aumentar los ingresos, brindar un servicio más rápido y aumentar la eficiencia. Interactúa con tus clientes y clientes potenciales de forma proactiva con Proactive Chat. Puedes hablar fácilmente con los visitantes indecisos e iniciar una conversación sin un solo clic. Aumenta la eficiencia con programación de chat, accesos directos de texto y colas ilimitadas. Se integra perfectamente con otros productos de Nextiva para ofrecer una vista completa de los clientes.

¿Quién usa Nextiva?

Empresas que quieren interactuar con clientes y clientes potenciales en tiempo real y supervisar esas interacciones en el viaje del cliente para obtener una visión completa.

¿Dónde se puede implementar Nextiva?

Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil)

Sobre el proveedor

  • Nextiva
  • Ubicado en Scottsdale, EE. UU.
  • Fundada en 2008
  • Asistencia telefónica

Países disponibles

Estados Unidos

Idiomas

inglés

Sobre el proveedor

  • Nextiva
  • Ubicado en Scottsdale, EE. UU.
  • Fundada en 2008
  • Asistencia telefónica

Países disponibles

Estados Unidos

Idiomas

inglés

Imágenes y vídeos de Nextiva

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Comparar el precio de Nextiva con productos similares

Nextiva

USD 18.95/mes
Versión gratuita
Prueba gratis
N/D
Versión gratuita
Prueba gratis
USD 14.99/mes
Versión gratuita
Prueba gratis
USD 14.99/mes
Versión gratuita
Prueba gratis

Funciones de Nextiva

  • Acceso móvil
  • Alertas y notificaciones
  • Audio y vídeo bidireccional
  • Automated Attendant
  • Automatización proceso/flujo de trabajo
  • Autorizaciones basadas en roles
  • Benchmarking
  • Biblioteca de preguntas
  • Buzón de voz virtual
  • Chat en tiempo real
  • Chat en tiempo real dirigido a consumidores
  • Chat proactivo
  • Chat y mensajería
  • Colaboración entre varios usuarios
  • Comunicación multicanal
  • Conexiones SIP
  • Conexión VoIP
  • Conferencias
  • Conferencias de audio y vídeo
  • Conferencias telefónicas
  • Controles o permisos de acceso
  • Creación de informes de llamadas
  • Creación de informes/análisis
  • Creador de encuestas
  • Distribución automática de llamadas
  • Employee Coaching Tools
  • Encuestas de cliente
  • Enrutamiento de llamadas
  • Extensiones virtuales
  • For Cloud Phone Systems
  • For Small Businesses
  • Formulario sin conexión
  • Gestión de calendarios
  • Gestión de centros de atención telefónica
  • Gestión de colas de espera
  • Gestión de comentarios
  • Gestión de contactos
  • Gestión de encuestas y sondeos
  • Gestión de la calidad
  • Gestión de la experiencia del cliente
  • Grabación de audio/vídeo
  • Grabación de llamadas
  • Grupos de llamada
  • Herramientas de análisis de datos
  • Herramientas de colaboración
  • Historial de transcripciones/chat
  • Importación y exportación de datos
  • Informes personalizables
  • Integraciones de terceros
  • Integración de telefonía informática
  • Interfaz de agentes
  • Llamadas de audio
  • Lógica de exclusión
  • Marcador automático
  • Marketing por correo electrónico
  • Mensaje de voz
  • Modelos personalizables
  • Métricas de rendimiento
  • Métricas de seguimiento de llamadas
  • PBX
  • Panel de actividades
  • Personalización de URL
  • Programación de llamadas
  • Recolección de respuestas sin conexión
  • Reconocimiento IVR y de voz
  • Reconocimiento de empleados
  • Registro de llamadas
  • Selección de llamadas
  • Supervisión de llamadas
  • Supervisión de quejas
  • Transcripción de mensaje de voz
  • Transferencias/enrutamiento
  • Transmisión de voz online
  • Uso compartido de archivos
  • Uso compartido de la pantalla
  • Videoconferencia

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Opinones de Nextiva

Evaluación media

En general
4.2
Facilidad de uso
4.0
Atención al cliente
4.0
Funcionalidades
4.1
Relación calidad-precio
4.0

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Encontrar opiniones por puntuación

5
63%
4
13%
3
11%
2
2%
1
11%
Jean
Jean
IT Professional en EE. UU.
Usuario de Linkedin verificado
Salud, bienestar y deporte, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Nextiva delivered for our business

5.0 hace 4 años

Puntos a favor:

1. What a difference a new system can make on your business. Now, phone calls are going to the right individual in their department. Before using a VoIP service, our whole system was a mess. We had no department structure regarding calls, and they were being answered by the closest person to the main phone in their department. The quality of the service is great, too. Every call has been crystal clear, and no dropped calls. 2.) Easy to use for our company. We have several employees that range from their mid-20s to 50s. After a week of using the NextOs; they all understand how to use the phone, and the app. The app has added a new communication layer for our business. It's gave all our employees the ability to chat with each other on the app and eliminated the need to text on a personal cell phone. 3.) So far if we have any questions, we have a support representative that we can email or call with any questions. The whole concept of a VoIP phone system can be intimating, but the on-boarding process made it a lot smoother and easy for our IT department. 4.) A neat feature that we just started to use is Nextiva Analytics. It provides you with all the data that you need to analyze your calls. You can see the various data regarding your calls and do business adjustments. It’s like a top overview of your call data. 5.) From our first sale’s call to when we call now, everyone has been professional and polite at Nextiva. We are comfortable with their service, and their team. We

Contras:

What we liked least about using Nextiva is the onboarding process took a bit longer than we expected. We had a delay porting our numbers to Nextiva. Beside this small headache, we have had smooth sailing.

Gregg
VP en EE. UU.
Artículos deportivos, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

A good phone system, but could be better.

4.0 hace 10 meses

Puntos a favor:

Mostly, I like that it works. I don’t get complaints from my people like I did with our previous Dialpad system. Free high-quality desk phones was a juice bonus. Not a difficult system to learn or use as a user.

Contras:

No voicemail transcription! Difficult to change call trees by yourself (but customer service does it happily and quickly for you). My personal white whale - the iOS app does not work (refuses to sign in) on my iPhone or iPad because it doesn’t like my wifi router (or some such BS).

Respuesta de Nextiva

hace 7 meses

Hello Gregg, thank you for taking the time to leave us a review. We're happy to hear that you're enjoying the switch to Nextiva and the ease of use that comes with it. We appreciate your feedback on voicemail transcription and the mobile app will make our team aware of the issue and work to improve this for you in the future.

Michelle
Dir of Info Services en EE. UU.
Salud, bienestar y deporte, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Exceptional up time and support but administration is not for those inexperienced with VOIP

5.0 hace 2 meses Nuevo

Comentarios: Our recent upgrade to the newest platform was very bumpy and support was contradictory to what was promised by sales. We did not have the right product mix to meet our needs and our go-live Escalation to the highest levels however was received well but still required a lot of time and technical expertise internally by our team to stabilize.

Puntos a favor:

I am not the biggest Nextiva fan, however their call monitoring, call recording and analytics are helpful to managing our call center and ensuring quality service. Their support team is very knowledgeable, polite and supportive but it can take a lot of time to troubleshoot and resolve issues sometimes.

Contras:

It is cumbersome to navigate and administer and often requires intervention from the Nextiva Support team. Configuration is not for easy for those not experienced in VOIP configuration. Changes are slow to update, and there are settings only Nextiva Support can correct which can be frustrating if you need to resolve an issue quickly and are at the mercy of their hold times. Configuration settings are layered by location, call flow (group), team and user so it can be tricky to track down an issue if you don't understand that. Their products are a la carte with modules for everything so finding the right product mix can be tricky as well. The lack of integration with our other systems is also an issue for us.

Christine
Chief Operating Officer en EE. UU.
Veterinaria, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Read this before signing a contract with Nextiva!

1.0 el año pasado

Comentarios: Nextiva has been a constant source of frustration for our team, and we feel this has very likely contributed to employee burn out. I personally experienced many of the same call quality issues and stopped using the platform because it was so infuriating. Poor call quality has also likely contributed to irreparable damage to our brand as customer calls are so frequently dropped or missed due to Nextiva’s problematic online platform and phone app. To summarize: we are locked into a 3-year Nextiva service contract with no apparent accountability from Nextiva in terms of service and call quality. We are still 1 year from being free of Nextiva, yet all 3 years have been a complete waste of money and team resources. YEAR 1: consistently terrible call quality and tech support. YEAR 2: multiple lines could not be used for most of the year due to COVID, then Nextiva’s phone service was even more problematic with our remaining team members working from home to keep our business alive with a heavy dependence on the phone. YEAR 3 is just beginning and we can’t move away from Nextiva fast enough, yet we are being forced to pay out for the last year due to an unfair contract that has no remedy for Nextiva service not functioning properly. Please don’t make the same mistake we did and get trapped by Nextiva!

Puntos a favor:

Unfortunately, we have not liked anything about Nextiva software.

Contras:

Be sure to read the fine print and be warned – I do not recommend signing a contract with Nextiva! As a small business owner, I would highly recommend sourcing another digital phone provider that delivers reliable phone service, easy to reach tech support, plan flexibility, competitive pricing and most importantly, the option to cancel if the service does not function properly or meet your current business needs. Almost immediately after switching to Nextiva, we regretted our decision. When originally comparing phone providers, we now realize our first warning sign should have been Nextiva’s sales department pressuring us into a 3-year contract by offering a date sensitive promo on monthly rates. When we first began using Nextiva, all our locations had significant issues with call quality. Our team had trouble logging into Nextiva’s online platform and the call audio was so poor that we couldn’t hear many customers through all of the static. Daily calls to Nextiva service were often needed for multiple team members at multiple locations. Beyond customers lost and team hours wasted, even calling Nextiva’s tech support was made more difficult since anyone calling tech support was required by Nextiva to be an account admin.

Respuesta de Nextiva

el año pasado

Hello Christine, we appreciate you taking the time to leave a review. We're sorry to hear about the challenges you and your team faced. We want to help make this right and will have our team reach out ASAP.

Julia
Executive Assistant en EE. UU.
Contabilidad, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Verdict still out

4.0 hace 2 meses Nuevo

Puntos a favor:

Once the initial set up was done, the phones & software have worked fairly well.

Contras:

Set up was and still has been a bit of a problem. My employer and myself have been working with multiple people and at times don't hear back from them for months. And the issues we had originally contacted them about are still not resolved. The app for your smart phone is not the most user friendly.