TablesReady

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¿Quién utiliza este software?

Any business with a waitlist or that wants to improve how they manage waiting customers. Ideal for table service and fast casual restaurants, as well as hospitals, clinics, pharmacies, retailers, etc.

Valoración media

18 opiniones
  • En general 4.5 / 5
  • Facilidad de uso 5 / 5
  • Atención al cliente 4.5 / 5
  • Funcionalidades 4.5 / 5
  • Relación calidad-precio 4.5 / 5

Detalles del producto

  • Precio de partida USD 69.95/mes
  • Detalles de precios Unlimited messages included. Month-to-month, cancel anytime.
  • Versión gratuita No
  • Prueba gratis
  • Implementación En la nube, SaaS, web
  • Formación En directo en línea
  • Asistencia Horas laborables
    En línea

Datos del proveedor

  • Table's Ready
  • https://www.tablesready.com
  • Fundada en 2011

Sobre TablesReady

TablesReady is a waitlist and reservations app for walk-in driven full service restaurants, quick service restaurants, hotels, doctors' offices and pharmacies, bowling alleys, barbershops and hair salons, daycares, and any other business that wants to better manage their customers' waiting experience. You can fully customize a variety of SMS and phone alerts. Get detailed analytics and predictive wait times. Let guests add themselves to your list. Create your free trial account today!

Funciones de TablesReady

  • Alertas y notificaciones
  • Base de datos de clientes
  • Creación de informes y estadísticas
  • Lista de espera pública
  • Para restaurantes
  • Priorización
  • Registro de llegada por cuenta propia
  • Seguimiento de listas de espera
  • Seguimiento de tiempo de espera

Las opiniones más útiles de TablesReady

Excellent Investment for Busy Restaurant

Publicado el 26/5/2019
Kaitlyn F.
Manager
Restaurantes, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña 
4/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
4 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Puntos a favor: What we enjoy most about TablesReady is how it limits background noise for our guests who are dining. Instead of yelling out names and interrupting everyone's dinner experience, it is discreet and more professional. We like that it keeps track of what time each party arrived and that we can input reservations as well. It de- clutters our Host stand. Very effective and guests love not having to wait around the Host stand to be called. Instead they may go enjoy a cocktail and/or run an errand.

Contras: What we like least is not an issue with the software but more human error. If we are busy and the Host inputs a telephone number incorrectly, we have no way of getting in touch with them unless the Host remembered who they were. In addition, many people do not wish to disclose their telephone number and we are forced to remember who they are so we may retrieve them. And lastly, some people do not pay attention to their phones as they are trying to enjoy their evening out. But other than that, the software itself is very effective and convenient.

Respuesta de proveedores

por Table's Ready el 27/5/2019

Thanks for the review! We appreciate it.
If you choose to enable the "confirmation" text notification when you add someone to your list, it will give you an error message pretty much right away after adding a party to your list if that SMS failed, so you can get a warning that the number was entered wrong. Then you can try a new phone number while they're still standing there. (That won't help if the number is still valid but went to someone else, however.)
If someone doesn't respond to the ready text, you can try sending an automated phone call if you click the phone button. That tends to buzz/ring the phone a bit more and get their attention.
And if people don't have phones or don't want to give their number, we usually recommend asking them to check back in after X amount of time, where X is less than you think their actual wait will be. So, if you think their wait is 30 minutes, have them check back in after 20 to get an update. You'll spend less time tracking them down.

tables ready user - small restaurant with long line ups

Publicado el 28/10/2018
Janice K.
business owner
Restaurantes, 13-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
4/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidades
4 / 5
Asistencia técnica
4 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: we used to have our customers stand in a line to get in. we are extremely busy and we couldn't allow them to leave the line as they would lose their place if their names were called. it was stressful for staff and customers were often upset with our system but we didn't have any other option. since we started using tablesready, our customers are able to walk around the area and do some shopping or grab a drink elsewhere until their table is available. its much less pressure on our staff and our customers are very happy with the system.

Puntos a favor: its easy to use and easy to train staff how to use it.
customers appreciate the option of the automated text or call.

Contras: I used to be able to view tablesready on my pc but now it is no longer supported and must be viewed only on other devices (we are also using an apple ipad so its not that huge of an issue).

Respuesta de proveedores

por Table's Ready el 29/10/2018

Thanks for your review! Our app should be visible on any PC browser except Internet Explorer. We recommend Chrome, Firefox, or Safari. If you try with one of those browsers and you're having issues, please reach out to our support.

Great Restaurant Tool

Publicado el 27/10/2018
Josh T.
General Manager
Restaurantes, 13-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña 
4/5
En general
5 / 5
Facilidad de uso
4 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Overall, we are very pleased with TablesReady and have recommend it to others. It allows us to clear up our front door and not have a massive amount of people waiting in the already small entrance. Customers would not come into the restaurant if it was too full, but with this software the front entrance stays open and available for more customers to come in.

Puntos a favor: We use Tables Ready at High Rock Café in busy Wisconsin Dells, WI. We have a small front of our entrance so we love the fact that we can have a long waitlist without people being crowded in the restaurant. Customers will roam the streets and wait for their text message. This is a very user friendly software and can be easily taught how to use. Had a issue logging in on a busy Friday night and customer support took care of my needs in a timely fashion.

Contras: Our least favorite features of the software was lack of characters that could be used in writing a message. Other than that we don't have any dislikes with the software.

TablesReady Creates No Waiting Customer Service

Publicado el 30/4/2019
Linda L.
Funeral Concierge
Hospital y atención sanitaria, 13-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña 
5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: TablesReady can provide real time data access between the food establishment and the customer which is great. The greatest benefit of using TablesReady for the small business food establishment is that it creates a bridge to technology by doing away with the manual pen and paper log in of information.

Puntos a favor: I was impressed by TablesReady because it can be used for restaurants and food trucks which is great!
TablesReady is an affordable enhancement for small business owners. Diners can be added to the wait list and customers are alerted when their table or food is ready. This is great for small restaurant establishments with limited waiting space and for the restaurateur who usually has limited staff. Also, TablesReady has the capability to perform as virtual staff and keeps sequential tracking of food orders and pickup.
What I like best is that TablesReady assists the food establishment and its customers with conflicts that can arise with walk-in diners and those that change their reservation status.

Contras: I would like to see more opportunity for customer interaction and feedback so that the business owner can resolve trouble tickets and customer service issues when they happen.

Easy to use not ideal for data collection.

Publicado el 24/5/2019
Verified Reviewer
Marketing Director
Entretenimiento, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña 
5/5
En general
5 / 5
Facilidad de uso
4 / 5
Características y funcionalidades
Asistencia técnica
4 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Overall this has been really helpful with line management and definitely worth it at the price point.

Puntos a favor: Easy to use through the in-browser application.
Helpful features like text and call customers are essential and this application really nails that on the head.

Contras: The software functions exactly how you would like it to, however, when it comes to data collection there is no mass export function for the contacts, leaving the venue to individually extract all the customer data spending hours on something that could be a 1-click function. Also, since the application is web-based and not an iOS app, the staff has to constantly ask for the account password to login causing some confusion occasionally.

Respuesta de proveedores

por Table's Ready el 27/5/2019

Thanks for the review! We do have a data export option. Just click Settings then Export Data. The only thing that is not exportable is customer phone numbers, since they are only opting in to receive texts about their wait, and no other future texts. So, for privacy and legal reasons, that data isn't available as a mass export.

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